The Virus - ACL's response

[BaumD]

Looks like ACL is following most of the larger cruise lines with their cancellation policy. What are you planning to do?  Who is planning to cancel?

 

Dear Valued Guest:

In light of recent events, American Cruise Lines is introducing Cruise With Comfort, which provides flexibility for your upcoming travel. Although your cruise is scheduled to sail as planned, we understand the decision to travel is personal. 

Cruise With Comfort Offer: 

American Cruise Lines is offering guests with new and existing bookings for cruises departing March 9, 2020 through June 30, 2020 the ability to cancel for any reason up to 24 hours prior to the start of your Cruise Package and receive Cruise Vouchers equal to 100% of Amounts Paid. If you opt for this offer, these terms replace the cancellation terms that otherwise would have applied, whether our Standard Cancellation Terms or the terms of our Cancel For Any Reason Protection Plan.
 

Terms-Definitions:

“Cruise Vouchers” – each Cruise Voucher issued to you may be applied against one dollar of a future Cruise Package purchased by you. Cruise Vouchers have no cash value, are non-transferable, and must be used for travel within twelve months from the date of issuance.

“Cruise Package” – the scheduled American Cruise Lines cruise occurring between the embarkation and disembarkation dates printed on your cruise confirmation and any additional tours, hotel nights, or transportation service purchased directly through American Cruise Lines, Inc. which appear on your cruise confirmation receipt.

“Amounts Paid” – means the cash, check, or credit card amounts actually paid for your Cruise Package, including any deposits made to reserve your cruise package. Cruise Credits, certificates, vouchers, or discounts are not Amounts Paid as defined herein.

“The Start of Your Cruise Package” – the scheduled start of your travel arrangements purchased from American Cruise Lines (cruise, hotel, ground or air transportation, and/or tour).

For more information please contact us at 1-800-894-8570.

If you would like to accept this offer for your upcoming cruise, please click “I Accept” below. By accepting this option, you have flexibility in changing your reservation. Your cruise is still confirmed.

[gotravel]

Since our cruise is in mid June, we'll wait until the early June if we decide to cancel. It looks like you have to use the vouchers within 12 months of cancelling.

[Izena]

Thanks for the info.   My cruise is April 22.  My  feeling is to wait.  
 

[A93hokiecruiser]

March 14th - still going ⚓🚢 American Star

[ortleybeachgirl]

I want to give American cruise lines a big hug! I chose them because of their customer service, and they they came through. We took 

advantage  of their offer And are postponed our March 13 cruise.

[DaveinCharlotte]

22 hours ago, BaumD said:

American Cruise Lines is offering guests with new and existing bookings for cruises departing March 9, 2020 through June 30, 2020 the ability to cancel for any reason up to 24 hours prior to the start of your Cruise Package and receive Cruise Vouchers equal to 100% of Amounts Paid.

“Cruise Vouchers” – each Cruise Voucher issued to you may be applied against one dollar of a future Cruise Package purchased by you. Cruise Vouchers have no cash value, are non-transferable, and must be used for travel within twelve months from the date of issuance.

 

Just got our "Cruise with Comfort" e-mail, and noticed a couple of differences vis-a-vis BaumD's version (differences underlined):

 

"American Cruise Lines is offering guests with new and existing bookings for cruises departing March 9, 2020 through August 31, 2020 the ability to cancel for any reason up to 24 hours prior to the start of your Cruise Package and receive Cruise Vouchers equal to 100% of Amounts Paid.

“Cruise Vouchers” – each Cruise Voucher issued to you may be applied against one dollar of any future 2020 or 2021 Cruise Package purchased by you. Cruise Vouchers have no cash value, are non- transferable, and must be used for travel before 12/31/2021.

 

Maybe ACL is tailoring these e-mails to different customers, e.g., maybe they know we have a cruise booked in July and BaumD's version wouldn't help us...who knows.  Anyway, this policy seems to be very liberal to me, and I greatly applaud ACL for this.  As for us, we don't plan to cancel anything at this time.

[gotravel]

The revised copy that matches yours is now on their website. I also received an email today with the new dates.

[BaumD]

Received a 2nd email with the revised info.

[Izena]

I am scheduled for April 22 for Puget Sound.  I have not received an email from ACL or my travel advisor.   I’m  still fantasizing I will be able to make the cruise.

[khobday]

 

 
Maybe ACL is tailoring these e-mails to different customers, e.g., maybe they know we have a cruise booked in July and BaumD's version wouldn't help us...who knows.  Anyway, this policy seems to be very liberal to me, and I greatly applaud ACL for this.  As for us, we don't plan to cancel anything at this time.

This latest version with the more generous terms is posted on ACL’s website.


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