SkygirlSue Posted March 13, 2020 #1 Share Posted March 13, 2020 My April 18 cruise has been canceled. According to my TA, I, as one who booked with an interliner discount am not able to choose the option of a full refund of monies paid to Windstar. This doesn't seem right. I am not going to bother Windstar today.....yes, I was offered Future Cruise Credit, but NOT the option of a full refund. Does anyone have any info on this? INTERLINE PEOPLE ONLY. Link to comment Share on other sites More sharing options...
O2B@Cagain Posted March 13, 2020 #2 Share Posted March 13, 2020 Okay. What is an interliner? Link to comment Share on other sites More sharing options...
WS208 Posted March 13, 2020 #3 Share Posted March 13, 2020 What is an Interliner? Same question as above. Thank you.Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
SkygirlSue Posted March 13, 2020 Author #4 Share Posted March 13, 2020 Airline employees. Link to comment Share on other sites More sharing options...
O2B@Cagain Posted March 13, 2020 #5 Share Posted March 13, 2020 Thank you. Link to comment Share on other sites More sharing options...
Tahiti1 Posted March 16, 2020 #6 Share Posted March 16, 2020 If Windstar will not refund you and they canceled the cruise, call your credit card company and initiate a chargeback. The credit card will refund you and deal with Windstar on your behalf. Essentially you did not get what you paid for so Windstar policy aside/Coronavirus aside, this is what I would recommend. Link to comment Share on other sites More sharing options...
dandee2 Posted March 16, 2020 #7 Share Posted March 16, 2020 Employees of Airlines who are IATA/ARC appointedEmployees of Federal Express, DHL , Airbourne & UPSEmployees of National Air Traffic Controllers AssociationEmployees of National Pilots Association Retired employees of airlines currently in operation Link to comment Share on other sites More sharing options...
BoatBoy12 Posted April 20, 2020 #8 Share Posted April 20, 2020 We had a trans-Atlantic scheduled late March. We cancelled before WS stopped all cruises. We received a FCC on Apr. 16. I noted that on their site, they refer to either FCC or refunds; so asked our TA if we could get a refund. They made a request, and as of Apr.20, WS says they are "researching and responding" to requests and to please be patient for 2-4 weeks. Link to comment Share on other sites More sharing options...
pleasant Posted May 26, 2020 #9 Share Posted May 26, 2020 They only wanted to give me a FCC but I did a chargeback and they haven’t contested it and it’s been over 2 months. I am an interliner and I don’t think that makes any difference. interestingly, over a month after I did the chargeback they refunded taxes and gratuities to my credit card, which would have gone along with the FCC but yesterday they reversed that so I don’t think they are contesting the chargeback. Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted May 26, 2020 #10 Share Posted May 26, 2020 Reminder: no naming of Travel Agents [even members-only groups for interliners] 1 Link to comment Share on other sites More sharing options...
BoatBoy12 Posted May 27, 2020 #11 Share Posted May 27, 2020 They refunded the pre-paid grats and taxes on their own; but will not refund the cash; only give FCC. This, despite the fact that they cancelled all cruises just a day or so after we cancelled, and they started offering refunds. . But they are unyielding, and even retracted an offer to extend the FCC for another year. Nice ! As I paid on a card months before, I don't think it would be right to throw this on the credit card company. Really soured me on WS; and we had so much enjoyed small ship cruising! And we hoped to go again; just in the present economy, we wanted to have the cash on hand. Our interline OTA made a request, but that was the extent of the support. Link to comment Share on other sites More sharing options...
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