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Refund Status for canceled cruises: Retitled after merges

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I finally got a refund for our May 5th cruise. I cancelled on March 9th. I was told it would take about 10 days to get the refund. Since Princess cancelled a bunch of cruises a few days later, it took until May 24th to get the refund. So they are processing them. It's just going to take a while.

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5 hours ago, bernes said:

The thing I'm having a little trouble understanding is why cruise lines continue booking cruises that are 50/50 to go. If they cancel, they just increase their backlog and basically piss off their clients. For an example I had a Seabourn cruise booked for May. It was cancelled in March and I got a letter saying, if I chose so, I would receive my refund within 60 days. It is now day 66 since I received that letter and I can't even get an answer from the cruise line about the status of my refund. I am upset with Seabourn I am no longer sympathetic to their problems. In the interim, they pushed back their cruise cancellations 3 times thus creating more of a backlog to refund cash or credit FCC. What's the point? Wouldn't it be better to, for now, to direct most staff to reducing the backlog and start booking for cruises they are over 90% sure will go?  I think it would certainly help them more going forward to have a somewhat  placated clientele then just a bunch of passengers upset with the foot dragging. Where is the management? Hire more temporary staff or outside sources to get the refunds out.  You have to want to get the job done. I think alot of these cruise lines don't. They are trusting on people's complacency. We'll see when the crises has passed.

 

 

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I can't understand why people who have waited 60 days for a refund of any kind have not filled a dispute with their credit company.  If you have all your documentation, Princess has not got a leg to stand on.

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10 minutes ago, dag144 said:

I can't understand why people who have waited 60 days for a refund of any kind have not filled a dispute with their credit company.  If you have all your documentation, Princess has not got a leg to stand on.

I filed a dispute around the 70 day mark. I held out in the hope that Princess would come through and do what they promised.

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42 minutes ago, ceilidh1 said:

I filed a dispute around the 70 day mark. I held out in the hope that Princess would come through and do what they promised.

And I got my refund from Princess  on Day 70 without filing a credit card dispute or even contacting Princess  so there is a mixed bag of experiences.

for the record, I did NOT use a TA...booked on my own with Princess and had EZ air and transfers...all refunded.

Still missing the extra FCC but if they have a time limit, who knows when we will be able to cruise again comfortably.

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Clearly Princess doesnt give a rats about their customers or their reputation or their future.  If any of their senior management are reading these comments and letting the situation continue they should be ashamed of themselves.  I will be one of many who will never have anything to do with them ever again.  I only wish I had paid them direct so I could put a card dispute in.

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4 minutes ago, stellacruises said:

Clearly Princess doesnt give a rats about their customers or their reputation or their future.  If any of their senior management are reading these comments and letting the situation continue they should be ashamed of themselves.  I will be one of many who will never have anything to do with them ever again.  I only wish I had paid them direct so I could put a card dispute in.

 

In the USA when you use a reputable travel agent, when you give your credit card number to the TA, the TA uses it to pay Princess on the Princess TA web site so that the charge is treated as a direct charge to Princess.

 

Does it work differently in Australia?

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Yes.  Unfortunately it does.  The charge shows up under the TA name not Princess.  I will not make that mistake again with any cruise line.

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57 minutes ago, stellacruises said:

Yes.  Unfortunately it does.  The charge shows up under the TA name not Princess.  I will not make that mistake again with any cruise line.

It doesn't matter. As fellow Australian I asked my bank about charge back for a cruise deposit that I paid direct to Princess and whilst Princess are still offering a refund they will not do anything. I have called their customer support line who say that it is all being handled in the USA and they know nothing (remember Manuel from "Fawlty Towers'). I have also sent a letter to Carnival Australia regarding refunds without receiving a response. So I have to agree that Princess are an exemplary company in how not to treat customers.

 

We are Princess Elite passengers and have had some great cruising experiences. We had 3 cruises booked with Princess for 2020 - 2 have been cancelled (awaiting refunds for full payment and a deposit) and 1 will be cancelled (deposit only paid). BUT we live in hope!

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5 hours ago, stellacruises said:

Clearly Princess doesnt give a rats about their customers or their reputation or their future.  If any of their senior management are reading these comments and letting the situation continue they should be ashamed of themselves.  I will be one of many who will never have anything to do with them ever again.  I only wish I had paid them direct so I could put a card dispute in.

 

I agree with you, but I have the same issue with Celebrity as well as Princess and I read on other boards that Cunard, HAL and others are the same. It appears Princess are no different to any of the others and I wouldn't be surprised if they all put their heads together on delaying refunds and continuing to take money for cruises that will not happen. I have over 31k out there in refund land and I can also add Hawaiian Air, and a number of major hotel chains to the list. Seems like all of them don't give a stuff.

I had booked a 2 day tour of St Petersburg myself and that was refunded within 2 days. 

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We canceled FCD (one each) that we knew we would never use.  We did this on March 20.  It is now June 1.  We have not contacted our cc company because Princess does NOT give you an email that you canceled it 😞  If we call them they can see it is cancelled and the date but the only thing I can show the cc is that I purchased it.  I guess we have to wait 😞

 

Our July 1 cruise, which we had FCD for deposits and had paid $$ for excursions, was cancelled by Princess.  Doesn't look like they have made it that far in refunding.

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2 hours ago, dickinson said:

We have not contacted our cc company because Princess does NOT give you an email that you canceled it 😞 

We disputed charges for shore excursions that we cancelled. Princess provides no documentation when you cancel shore ex. The dispute was resolved in our favor in nine days.

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17 hours ago, coopco said:

I finally got a refund for our May 5th cruise. I cancelled on March 9th. I was told it would take about 10 days to get the refund. Since Princess cancelled a bunch of cruises a few days later, it took until May 24th to get the refund. So they are processing them. It's just going to take a while.

Yup, it appears they are making some progress with the refunds.

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5 minutes ago, travelhound said:

Yup, it appears they are making some progress with the refunds.

just in time for the next round of cancellations for Canada and Australia … this week ?

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Update on our friends who were supposed to be on the May 9th Baltic cruise with us.  Their 150% option 1 FCCs posted today.  No refunds for them yet and we are still waiting for the rest of our refund + "goodwill" FCCs.  I've read on FB that FCCs for others posted today so the pause 1 work keeps slogging along.

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We chose option 1 on 3/17/20 for our 4/12/20 cancelled Regal cruise. Today our FCCs showed up on our accts. Basic cabin cost and extra 50% showed up separately on each of our accounts.

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Posted (edited)
33 minutes ago, azbirdmom said:

Update on our friends who were supposed to be on the May 9th Baltic cruise with us.  Their 150% option 1 FCCs posted today.  No refunds for them yet and we are still waiting for the rest of our refund + "goodwill" FCCs.  I've read on FB that FCCs for others posted today so the pause 1 work keeps slogging along.

Wow - mine is posted! It expires on 5/01/22.

 

It wasn't there yesterday.

 

@ceilidh1 - check your account!

Edited by Coral

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Posted (edited)

Yay for Coral  !!  You’re the first of a select few people I’ve been watching for ANY sort of return.  Nancy will be thrilled to hear 👍🏻😁

 

Still nada for us; no credits no refund. Canx March 16 for May 19 cruise < sigh > 😔 

Edited by cherylandtk

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2 minutes ago, cherylandtk said:

Yay for Coral  !!  You’re the first of a select few people I’ve been watching for ANY sort of return.  Nancy will be thrilled to hear. 👍🏻😁

I just emailed her!

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Got FCC for our May 9th cruise today. Previously got FCC for April 11th cruise.  Still no refund for either cruise.

 

As I have said before, I could not care less about FCC's at this point.  We want our money!

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1 minute ago, LDVinNC said:

As I have said before, I could not care less about FCC's at this point.  We want our money!

I completely agree. I see this as progress that my booking hasn't been lost in the cloud somewhere. Someone actually touched my account! My FCC was 25%.

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20 minutes ago, Coral said:

Wow - mine is posted! It expires on 5/01/22.

 

It wasn't there yesterday.

 

@ceilidh1 - check your account!

Nothing...sigh

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Cruise: Scheduled for March 21

I cancelled by phone: March 8, a few days prior to Princess cancelling the sailing

Email confirmation of my selection of Option 2: (compensation receipt): March 12

Excursion refund: almost immediately

FCCs: Posted today. I'll have to use them by May 22, 2022

I called Princess today, and they said they paid out my full Option 2 refund on May 21 to the credit cards (Canadian) used for the booking -- nothing has shown up yet, but the Princess customer rep said it could take one or two billing cycles for it to appear on the cards.

I'll wait another couple of weeks and see what happens!

 

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3 minutes ago, ceilidh1 said:

Nothing...sigh

Sorry 😞

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