Jump to content

Refund Status for canceled cruises: Retitled after merges


lahore
 Share

Recommended Posts

3 minutes ago, ceilidh1 said:

The disputed amounts from your credit cards will be added back on to your account and the Princess amounts will remain. At least that is what my two Canadian banks told me when I asked that question (not that Princess has given me any refund as yet...) I believe it will happen automatically and you don't need to inform them, but if it puts your mind at ease then just let them know.

Thanks ceilidh for the info

Link to comment
Share on other sites

1 hour ago, smithmlmx said:

Thanks ceilidh for the info

 

There are a number of posts here about receiving the FCCs/refunds these past few days from Pause 1 cruises that were cancelled.

 

The timing is not a surprise. Deadline for making a choice of options was May 31. Even those who made an earlier choice had until May 21 to change their mind.

 

Once May 31 came and went, the FCCs/refunds are going out quickly.

 

Obviously from some posts above, some with Pause 1 cancellations have not been getting their FCCs/refunds as they should be at this point. They should contact their TA or Princess to make sure something is not holding up the issuing of those FCCs/refunds.

 

Pause 2 and Pause 4 cruisers shoud not expect their FCCs/refunds until their decision dates have been reached.

Link to comment
Share on other sites

9 hours ago, DavidandHeather said:

 

We were fully paid up in February 3 months before final payment date on 15th may. Wont be doing that in future, not for any cruise line or holiday firm, we will be setting up a dedicated holiday (vacation) account and be leaving our hard earned money in it until the last minute.

 

Link to comment
Share on other sites

Checking my credit card this a.m. to see if something I ordered was charged, very surprised to see a credit balance.  I cancelled 3 cruises in April was prepared to not see my $300., I was hoping and pleasantly surprised.

  • Like 2
Link to comment
Share on other sites

Yesterday in the mail I received the cash refund portion of our April 25th, 2020 cruise.  This morning our credit card was credited for the remaining balance. This cruise was canceled on March 17th, 2020 and I selected option 2. 

  • Like 1
  • Thanks 1
Link to comment
Share on other sites

8 hours ago, caribill said:

Once May 31 came and went, the FCCs/refunds are going out quickly.

 

Obviously from some posts above, some with Pause 1 cancellations have not been getting their FCCs/refunds as they should be at this point. They should contact their TA or Princess to make sure something is not holding up the issuing of those FCCs/refunds.

 

Pause 2 and Pause 4 cruisers shoud not expect their FCCs/refunds until their decision dates have been reached.

Pause 2 decision date was also May 31 as listed on Princess website. Pause 3 listed as June 15.

 

Princess tells my TA and me that there is nothing holding up my refund, just the mythological  ‘handling in sailing date order’.  I am now on day 87; no email since March 16 cancellation confirmation, no FCC and no refund of $7000.

 

 

Link to comment
Share on other sites

10 minutes ago, cherylandtk said:

Pause 2 decision date was also May 31 as listed on Princess website. Pause 3 listed as June 15.

does your TA have any inside info about the next wave of cancellations, specifically the November Caribbean sailings ?

 

I believe all remaining Sept and October sailings will be cancelled, just a matter of cash-flow when ...

Link to comment
Share on other sites

things should start flowing faster now … there was a report on local tv this morning that an "investigative reporter" is looking 

into the problem of refunds on Carnival , Princess, and HAL !! stay tuned for updates ...

 

seriously, nothing new learned … in process … future cruise credits … contact credit card company 

Link to comment
Share on other sites

41 minutes ago, voljeep said:

I believe all remaining Sept and October sailings will be cancelled, just a matter of cash-flow when ...

 

Having experienced the "mash up" of refunds so far , and having a vested interest!  and a 92 day wait so far  I just hope they clear ALL l the current un-refunded claims before they start another session. 

I think I  have already seen  refunds being claimed for cruises that have been taken to use up refunds  already paid out, how can that be fair.

Edited by Aulanis
Link to comment
Share on other sites

11 hours ago, smithmlmx said:

Now what??

Disputed my March 28 SKY cruise on May 26 with Canadian TD Visa 

. Paid in US dollars to a TA  in Florida. Received disputed amount  Jun 2 - the amount credited was the amount I paid in Cdn $$ ( No conversion) Disputed the 2 year old deposit on Amex. Waiting for resolution. Again disputed amount is the actual Cdn $$ charged (no conversion). 

Today I received Princess passage refund from Princess - so I have the disputed amount AND the Princess refund in my Visa card and Amex. Of course they are different amounts because the amounts refunded from Princess are U$ refunds and converted by the banks to Cdn $$. 

Quite a mess

As a lawyer, in light of Princess's handling of these refunds,  I would have to advise you to remain silent.

Link to comment
Share on other sites

12 hours ago, smithmlmx said:

Now what??

Disputed my March 28 SKY cruise on May 26 with Canadian TD Visa 

. Paid in US dollars to a TA  in Florida. Received disputed amount  Jun 2 - the amount credited was the amount I paid in Cdn $$ ( No conversion) Disputed the 2 year old deposit on Amex. Waiting for resolution. Again disputed amount is the actual Cdn $$ charged (no conversion). 

Today I received Princess passage refund from Princess - so I have the disputed amount AND the Princess refund in my Visa card and Amex. Of course they are different amounts because the amounts refunded from Princess are U$ refunds and converted by the banks to Cdn $$. 

Quite a mess


call TD Visa and ask for status of your dispute. Just leave out your explanation you posted here. 
 

the credit card company will straighten it out with Visa. May 26 dispute—- provisional credit to card June 2. It had not been resolved that quickly. 

Link to comment
Share on other sites

21 hours ago, npcl said:

The difference is that orders involve physical deliveries, often including supply chains from over seas.  In such cases delivery often uses air cargo on commercial aircraft,  no aircraft flights, no cargo space.  No cargo space no deliveries.

 

Cruise ship refunds are entirely electronic and can pretty much be done from anywhere.  Even in a manual operation, the process for a refund would be to look at the data on the screen, including entered data about the passengers request  FCC or Refund, and make the appropriate entry.  Nothing complex, nothing time consuming, unless the company wishes to delay the refund. 

Unless you consider scale...One cruise 3500 Pax 5 minutes (if its simple) but many any are not because of options, excursions, gift packages, CC chargebacks etc. But lets stick with the 5 minutes. that's 17,500 minutes or 292 hours. That's 7  employees working a full week for one ship. Princess has 19.  Give or take it takes 140 folks working full time just to do the data entry for a weeks worth of cruises. Now I don't have any clue how many employees are trained to do this, but there is a wee problem hiring and training at this point, there are additional problems with work areas social distancing and all the other things that have closed or dramatically reduced business hours.  For you Your right nothing but not time time consuming? I'd question that....

Edited by TNTLAMB
  • Like 1
Link to comment
Share on other sites

56 minutes ago, TNTLAMB said:

Unless you consider scale...One cruise 3500 Pax 5 minutes (if its simple) but many any are not because of options, excursions, gift packages, CC chargebacks etc. But lets stick with the 5 minutes. that's 17,500 minutes or 292 hours. That's 7  employees working a full week for one ship. Princess has 19.  Give or take it takes 140 folks working full time just to do the data entry for a weeks worth of cruises. Now I don't have any clue how many employees are trained to do this, but there is a wee problem hiring and training at this point, there are additional problems with work areas social distancing and all the other things that have closed or dramatically reduced business hours.  For you Your right nothing but not time time consuming? I'd question that....

 

I come from a finance background.  I've had stuff on a much, much, much smaller scale cause me weeks of frustration. I've voiced that numerous times, as have others.  It's definitely not always as easy as looking at a screen. 

  • Like 2
Link to comment
Share on other sites

5 minutes ago, phred119s said:

 

I come from a finance background.  I've had stuff on a much, much, much smaller scale cause me weeks of frustration. I've voiced that numerous times, as have others.  It's definitely not always as easy as looking at a screen. 

Coming from finance, you also understand cash flow and the benefits of taking advantage of people by delaying their payments

 

  • Like 4
Link to comment
Share on other sites

6 minutes ago, phred119s said:

 

I come from a finance background.  I've had stuff on a much, much, much smaller scale cause me weeks of frustration. I've voiced that numerous times, as have others.  It's definitely not always as easy as looking at a screen. 

I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth.

 

(Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend).

  • Like 6
Link to comment
Share on other sites

9 minutes ago, ceilidh1 said:

I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth.

 

(Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend).

I get it.

 

I'm not defending them when I say this, but I do think we can all agree that back in March when this all happened that none of us realized we'd still be limping along (society as a whole) 3 months later.  I certainly didn't think we were going to be put under any sort of shelter in place orders or furloughed from my job more than I've worked or I would've become teacher to my child.  I think a lot of crap probably happened to all of us that we didn't see coming. (Personally, 2020 can just go away.)  I made it to Phase 3 before I had anything that cancelled -- so Princess has about $5k of my money.  I can certainly see if they thought one thing was going to happen and then orders started to be put in place and they ended up spread too thin how they've ended up here.  I also personally think many are on edge more than they typically would be bacause of all of the havoc of 2020.  With the amount of money, I would certainly think that while one person may be issuing the FCC or Refunds that another individual or two would be the ones "allowing" the posting of the FCC's or Refunds.

 

On another note, Canada is practically our second home.  We visit about once a quarter.  I'm missing it. 😞 😞 😞 

  • Like 2
Link to comment
Share on other sites

27 minutes ago, SunLakesBob said:

Coming from finance, you also understand cash flow and the benefits of taking advantage of people by delaying their payments

 

sure, I understand it.  But that doesn't actually mean that's what they are doing.  Is it possible? sure. Is it possible there are other reasons such as being spread too thin? also sure.  

I don't work there. 

  • Like 1
Link to comment
Share on other sites

20 minutes ago, phred119s said:

sure, I understand it.  But that doesn't actually mean that's what they are doing.  Is it possible? sure. Is it possible there are other reasons such as being spread too thin? also sure.  

I don't work there. 

As a retired turn around specialist, the first key is to take care of your existing customers. You  do not cut back on a service that supports that customer base. There is no excuse for the type of delays that we are experiencing.

  • Like 6
Link to comment
Share on other sites

46 minutes ago, ceilidh1 said:

I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth.

 

(Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend).

Well said. So true

Link to comment
Share on other sites

I believe that the 'smart money' went the credit card dispute route early and often. 

 

We do not 'love' any corporation enough to wait 60-90 plus days for a refund on a broken or a  cancelled contract. Don't really understand this. 

Edited by iancal
  • Like 3
Link to comment
Share on other sites

1 hour ago, ceilidh1 said:

I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth.

 

(Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend).

 

We have similar feelings, some communication would help a lot and possibly restore patience and understanding.

  • Like 1
Link to comment
Share on other sites

On 6/9/2020 at 10:31 AM, jimmieg said:

Requested most efficient credit back to my bank from Citi.

They advised they will make direct deposit back to my bank in 3-5 days as refund must be reviewed because it is a large amount.

Our credit from Princess of a little over $6k showed up on to our Costco Citi Card balance on June 2 (Posted in May).  Did a chat with Costco Citi Card rep that day to request the credit back to our registered checking account that we pay the Citi cc bill with.  We were told the same as you , it would be 3-5 days to process.  Called today since it has not happened yet, and has been over 7 days, and over 5 business days.  The rep today said our credit refund was at the supervisor approval level due to the large credit amount , and that can step itself can take up to 3 days.  Just FYI that it may take longer than the time they originally stated.  7-10 Days might be more appropriate.  

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...