Refund Status for canceled cruises: Retitled after merges

[girlofsummer]

I was excited as I was booked on the same March 21 Caribbean Princess cruise as poster above (Gorge girl)>  Unfortunately I just checked my credit card and still zero, zilch, nada. I'm keeping my fingers crossed that I'll get my money this week, but they are certainly not doing their refunds by cruise date, otherwise I would have been taken care ages ago.

[ceilidh1]

3 minutes ago, girlofsummer said:

I was excited as I was booked on the same March 21 Caribbean Princess cruise as poster above (Gorge girl)>  Unfortunately I just checked my credit card and still zero, zilch, nada. I'm keeping my fingers crossed that I'll get my money this week, but they are certainly not doing their refunds by cruise date, otherwise I would have been taken care ages ago.

Lol - I'm still waiting on March 14th.....crickets....

[azbirdmom]

On 6/15/2020 at 4:33 PM, azbirdmom said:

On 6/13/2020 at 9:31 AM, azbirdmom said:

 

We are in a similar situation.  We cancelled our May 9th cruise two days before Princess did and we got a partial refund within days of cancelling.  The initial offer was that the cancellation fees would be set up as FCCs.  Then the pause happened and the offer changed to option 1 or 2, the same thing that was communicated for those cancelled by Princess.  We filled out the form indicating option 2 on March 12th, and again on May 5th when we got the email from Princess that was sent to those who cancelled in a specified window before the pause. 

 

On May 22nd we got a revised cancellation notice showing no cancellation fees on the fare but oddly no EZAir amounts and the PVP was shown as $0.01.  Since others have reported getting refunds soon after receiving similar notices I was hopeful.  But since then nothing has happened.  No refund, no bonus FCCs, FCD gone from Cruise Personalizer.  And we continue to wait.

 

Well there has been some movement.  The FCDs that had been applied to the cancelled cruise and then dropped off the Cruise Personalizer have been restored for use on another cruise.  That happened at some point this afternoon.  Hoping that means that we will see the remaining $1600+ that we are owed and the bonus FCCs soon!

 

Update!  Our Goodwill FCCs have appeared on the Cruise Personalizer this afternoon.  They are a bit overstated because they were calculated based on 25% of the cruise fare + the discount from our TA.  Only remaining thing is the rest of our refund but it's clear that they are working on it.  And after I get the refund, I plan to alert my TA about how they have calculated things so that she can make sure that she isn't hurt by the manner in which the Princess calculations occurred.  While it is nice to get more than expected, I don't want it to be at the expense of someone who has worked very hard for us in good times and bad.

[ceilidh1]

Still no refund in sight for my pause 1 March 14th sailing, though I did finally receive FCC posted for it a few days ago. Tonight I noticed that my pause 2 August sailing has now disappeared from my personaliser - it was still there yesterday and still showing as booked. It will be interesting to see what happens with this one, since I only paid a deposit and the default was a refund for bookings not paid in full. Then Princess released a form for double your deposit that had to be submitted by June 15th - I tried several times but it kept giving me an error message so I emailed that I would like to apply for the FCC rather than refund. They told me that I wasn't eligible to do so since my deposit wasn't paid in full (Huh????). Whatever, it's not worth the fight. It would be amusing (not) if this one gets sorted before my March sailing!

[Froddyfred]

Sea Princess cruise commenced 10th March. Cancelled 15th March but sailing time back to Sydney (3 days) counted as part of cruise. We can live with that. Now 90 days and still waiting for the FCC and $16,000 refund due. Australian Consumer Affairs Commission will be the next step.

[Aulanis]

Hi @Froddyfred     I hoped if I waited long enough  someone  off our cruise would post here.   You have  confirmed that my requests that  members

should post the sail date and name of ship are a good idea. 🙂

 You are not alone  - it is though now 100 days exactly  that we were woken at 5.30am  to tell us our cruise was cancelled.

It would be good if you posted in the old roll call 

https://boards.cruisecritic.com/topic/2534476-march-10-2020-around-australia/page/20/?tab=comments&source=122648#comment-60068205

where a few of us have kept each other informed of progress or the lack of it!!

 

We have had our flight home air fares refunded after a fight to confirm that our insurance would not pay.   Someone else has had their port fees, again after a fight. Otherwise nothing.  I have seen no posts other than

yours on this mighty long thread.

This - the last offering from PCUK (via our TA)

"In relation to Mr xxxxxxx's refund and Future Cruise Credit, given the volume of requests and the care being dedicated to make sure each booking is handled accurately. Refunds will be process and prioritised by sailing date of the cancelled voyage and Future Cruise Credits will be created in the order of when the guest preference was received."

 HAHAHA   I have seen hundreds   of  refunds for sailings  weeks - even months after ours.  I am pretty sure I have  even seen some getting refunds for cruises that were booked using refunds & FCCs from  cruises sailed after ours.

Edited June 18, 2020 by Aulanis

[Aulanis]

6 hours ago, ceilidh1 said:

Lol - I'm still waiting on March 14th.....crickets....

 Me first, me first!  LOL!  see previous post. March  10th sailing.

 

[darknightsdespiser]

On 6/17/2020 at 6:41 AM, caribill said:

 

Based on a number of posts by people with "easy to process refunds" who have not yet received their refunds, I do not think they are processing the easy ones first.

Just quoting her, didn't say I believed it!

[momphoto]

Cancelled our May 15th Regal cruise on March 17.  Received refund for internet and specialty dinning immediately.  June 12th refund for full cruise fare posted to our credit card.  They still owe us $800 for shore excursions which were booked on a separate card.

[Halley's Comet]

B2B Regal Princess Cruises 3/29 and 4/5/2020.  Canceled by Princess and Option 2 requested for both on 3/12/2020.  50% FCC received in April.  5/21 - casino credits refunded from 4/5 cruise to credit card.  5/31 - cruise fare and Easy Air from 4/5 cruise refunded to credit card.  6/4 - cruise fare from 3/29 cruise refunded to Princess gift cards and to credit card.  6/16 - casino credits and prepaid drink package refunded from 3/29 cruise refunded to credit card.  We are now fully refunded...😀

 

Mike     

[CruzinNoony]

We finally got our refund applied to our credit card.  Plus, we got our bonus FCC's and our FCD's back to our credit card.  Our cruise was on April 21.

[coo359a2]

26 minutes ago, CruzinNoony said:

We finally got our refund applied to our credit card.  Plus, we got our bonus FCC's and our FCD's back to our credit card.  Our cruise was on April 21.

What about the Nov/Dec 2020 cruises?  Are you booking those for 2021?

[mthomp5]

On 6/17/2020 at 5:06 AM, SargassoPirate said:

 

It was with my Costco CitiBank card.  I opened the dispute on April 11 about a week after the scheduled sailing date of April 4.  That way I could claim that the services were not received.  The credit card company settled on June 15.

 

 

That’s smart you did the dispute quickly.  I wish I had done mine sooner.  I also used Costco Cit and disputed on 5/13.  Online it says they will close in my favor by 7/14 if Princess doesn’t respond.  When I called Citi, they told me a different resolution date of 6/29.  Don’t know why.  In any case, I’m happy to have a definite deadline versus the constant moving goal post.

[PHOENIXfire]

Canceled March 6 for cruise for April 7. Asked for option 1 got option 2 no rhyme or reason how this happens???? Full refund June 17 to CC to the penny! Was made whole and fine with me but not a single perk as promised. Won't be drinking there coolaid BS. Caveat emptor!! 

[CruzinNoony]

36 minutes ago, coo359a2 said:

What about the Nov/Dec 2020 cruises?  Are you booking those for 2021?

 

We haven't yet.  The prices are a bit more, with no perks.  How about you guys?

[voljeep]

Aren't all booking 'perks' gone at this time , being replaced now by Princess Plus ?

[PHOENIXfire]

Sorry if I wasn't clear . Was referring to the percentage fcc perks.

 

[Aulanis]

1 hour ago, voljeep said:

Aren't all booking 'perks' gone at this time , being replaced now by Princess Plus ?

 

How much is the daily add on for the Princess Plus in the US

Its GBP35  pppd in the UK

[voljeep]

2 minutes ago, Aulanis said:

 

How much is the daily add on for the Princess Plus in the US

Its GBP35  pppd in the UK

$ 40 USD pp pd ... well worth it for us

[dickinson]

My July 1 Enchanted cruise is finally off my personalizer and my FCD has been deposited back into my "account".  We bought it last July.  Don't think we will use it but am keeping it there just in case.  Now all I have to do is wait for shore excursion refunds of over $500. At least it seems that someone is working on refunds for that cruise.

[Criusewanderlust]

Cruise - June 14, 2020 Alaska Cruise on the Emerald
Cancelled - April 14th by Princess
Cancellation Notice - April 14th 
We originally opted for #1 and moved our cruise to August 2nd, 2020.  We were given an extended deadline to put down a deposit since Princess knew we they our money.  We were informed on May 6th that the August cruise was a no go.  We then opted for 100% refund.  
Refund - 6/18, got an email from Paypal that $547 in shore excursions was being refunded from Princess.  Checked the 6 gift cards totaling $3,357.84 and those had been refilled.  Waiting on $4,465.18 still to be refunded to my 2 debit cards.   

 

At least seeing something.  It is interesting that last week I emailed our Princess TA and talk to her and now I am seeing some progress.  
 

[Conal4749]

March 6, cancelled May 16 cruise on Regal Princess to British Isles.  Have talked to Princess no less than a dozen times regarding refund.  Today, day 102, I made yet another call only to be told it was tagged (?) wrong.  She said she fixed it and should have refund by the end of June or early July. 😡

[recia]

March 16, 2020 Crown Princess

Cancelled March 10

Filed for refund March 12

Refund June 18

Finally got it, many phone calls, and responses all over the place

[momphoto]

4 hours ago, Conal4749 said:

March 6, cancelled May 16 cruise on Regal Princess to British Isles.  Have talked to Princess no less than a dozen times regarding refund.  Today, day 102, I made yet another call only to be told it was tagged (?) wrong.  She said she fixed it and should have refund by the end of June or early July. 😡

we were to be on that same cruise but departing Le Harve on the 15th.  We just had the refund on our credit card go through on June 12th.  Still waiting on shore excursion credits.

[Lucretia Swain]

I was on the Caribbean Princess May 30th sailing.  Everything, including EZ Air was booked through Princess directly.

 

I submitted an Option 2 request the day Princess cancelled by cruise on April 14th.  On May 11th I filed a credit card dispute for all charges associated with the cruise (they had charged it in parts for some reason), including a shore excursion charge.  I used the online dispute filing process provided by that credit card.

 

On June 3rd I received a call from my credit card company asking me whether I cancelled or Princess cancelled and requesting me to email documentation.  I sent my original booking confirmation and confirmation of the shore excursion, the email from Princess cancelling on April 14th, and the email from Princess also on April 14th confirming that I selected Option 2, and later update emails, which said basically nothing other than that they were working on the refund, from Princess.  I also included a link to this forum to show that people are not receiving refunds from Princess in a timely manner and to explain why I haven't bothered to call Princess even once.  

 

In my cover email with these attachments, I walked through the important parts of the documents to make it easier for the credit card rep.  For example, I explained which charges totaled the amount on the original booking confirmation and which corresponded to the shore excursion.  I pointed out that in the cancellation confirmation email from Princess, my selection of Option 2 was noted in the subject line (it is nowhere in the text and took me a little while to locate).  I pointed out the change from the original promise of a refund in approximately 60 days in the original emails to no date just "we're working on it" in the later emails.  I have no idea if this helped or not, but why not make it as easy as possible for the person getting me my money back?

 

I had a credit applied to my credit card for the full amount on June 4th,.  That's right, the NEXT DAY after I submitted information to the credit card company and less than a month after filing a dispute.  According to the letter "the credit will remain on your account unless the merchant provides additional information refusion the requested credit.  If this occurs, you will be notified."  I would have preferred a firm resolution date, but, since Princess can't seen to bother to process refunds and has no reason to dispute that I was not provided the service for which I was charged, I'm not too worried about it.

 

There is one caveat to my experience. I only booked by cruise on March 2nd, so the charges appeared on my credit card statement dated March 13th.  I filed my dispute before May 13th because there are additional consumer protections for disputes filed within 60 days of the statement containing the disputed charge.  So, for those folks who booked much earlier, it could be tougher, but I kind of doubt it.  

 

So, if you just want your money back, I still highly recommend a credit card dispute regardless of how old the charge is.  It's not as if Princess seems to be in any hurry to help anyone out.