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Refund Status for canceled cruises: Retitled after merges


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We were booked on two cruises for 2020 and cancelled them in April having paid just the deposit.  We were initially told 90 days for t he refund of our deposit.  We are still waiting - is anyone else having these problems getting their refunds.  We understood the situation at the time as obviously there was an unprecedented amount to be done.  Now we are beginning to wonder if we will ever get our money back.  Our travel agent keeps contacting Princess who keep extending the time and they now say middle of September.  Would be very interested in what is happening to others.  Thank you.

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Hey Jan - welcome to cruise critic ...

 

If you scroll down to page 2 - there is a 4,600 + post thread about refunds - enjoy !!

 

and yes, it has been a MAJOR problem 

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I had a cruise I cancelled at the end of July/first of August. It took 10 days to get my deposit back. It was one I cancelled on my own (Princess did not cancel) and it was for a December cruise.

 

I would contact Princess directly.

 

On another matter, I am waiting 6 months for a partial refund of a cruise I cancelled in March.

Edited by Coral
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Feel free to read this thread if you have several hours to kill.  There were so many threads at one time the administrators merged them into one central location.  

 

Edited by Paula_MacFan
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Well I rejoined the wait. I changed from a premium balcony to a mini-suite. PVP suggested I either transfer or get s refund. I opted for the refund and paid the deposit with a gift card. So waiting on a $434.32 refund that WAS my 03/29/20 taxes / port fees / insurance.  They're supposed to be faster now

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90 days isn't close to the record.  I have one refunded.  It took almost 90 days.  I lost a December one a couple of weeks ago.  I imagine it will take time.  Patience is all I can say.  I believe Princess will make good, but the when is the question.

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6 hours ago, voljeep said:

Hey Jan - welcome to cruise critic ...

 

If you scroll down to page 2 - there is a 4,600 + post thread about refunds - enjoy !!

 

and yes, it has been a MAJOR problem 

Voljeep,

Your response to this question is one of the better ones. 👍

The Captain of The Rowboat,

Tony

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I cancelled our 3 cruises down under and asked for all of our FCD to be returned to our accounts. It happened almost

immediately.

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On or about March 21 I cancelled our March 2021 South America/Antarctica cruise.  It took a full 60 days, but we did get our deposit back.  I imagine that at this point the backup is even longer.  

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5 hours ago, Thrak said:

I cancelled our 3 cruises down under and asked for all of our FCD to be returned to our accounts. It happened almost

immediately.

And they call me lucky 😳😁

Tony

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We had a July Princess cruise with a refundable deposit  that we cancelled in early April about a month before Princess did the inevitable and cancelled it. It took about a week short of 3 months to get the deposit back credited to our credit card.

 

It seems there is no rhyme or reason to how long this takes. A few lucky ones are almost immediate while some wait a long time and others seem to wait forever.

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we had a january 2021 cruise booked and cancelled it only took 7 days to be put back on our cc... that was June... Just had our taxes returned to cc from March 13 2020.. this week... there is no figuring out how long it will take.. hope you get it resolve quickly...

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As voljeep has stated, there are many threads on this topic.

As you become more comfortable, you can learn to search

for topics on the different forums.

 

Last May, Princess cancelled our cruise that was to be next month.

It took 98 days to receive our deposit refund.

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Thank you so much for all the replies.  We can't claim through our credit card as we dealt with a Travel Agent and that's classed as not dealing directly with the supplier and makes it inadmissable.    

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14 minutes ago, JAN2321 said:

Thank you so much for all the replies.  We can't claim through our credit card as we dealt with a Travel Agent and that's classed as not dealing directly with the supplier and makes it inadmissable.    

so the charge to your credit card was processed as paid to your TA and not to Princess ??

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2 hours ago, JAN2321 said:

Yes I believe that is the case but thank you I will check that.

It should be direct to the cruise line even when you make it through the TA.

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It does seem that Princess is getting better at refunding than they were in earlier rounds of cancellation. Our late November trip was cancelled around July 22, and the FCCs were returned into our CC accounts on August 25. The deposit/taxes owing were returned to the credit card two days ago.

 

Hopefully when our February 2021 trip is cancelled in the coming weeks, as it almost certainly will, they will be as quick with the refunds. 

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22 minutes ago, lx200gps said:

It does seem that Princess is getting better at refunding than they were in earlier rounds of cancellation. Our late November trip was cancelled around July 22, and the FCCs were returned into our CC accounts on August 25. The deposit/taxes owing were returned to the credit card two days ago.

 

Hopefully when our February 2021 trip is cancelled in the coming weeks, as it almost certainly will, they will be as quick with the refunds. 

we also had a late November cruise cancelled on 7/22 ... nothing posted to our account as of yesterday ... we were NOT paid in full and opted to have our deposited amounts doubled as FCC

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17 hours ago, voljeep said:

we also had a late November cruise cancelled on 7/22 ... nothing posted to our account as of yesterday ... we were NOT paid in full and opted to have our deposited amounts doubled as FCC

 

That was Pause 4 and those affected have until August 31 to indicate if they want a refund or the default FCCs. Until then (which is now today), I would not expect any Pause 4 refunds to be processed.

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We had our June 2020 Alaska cruise canceled by Princess in March and were supposed to receive our deposit credit in 60 days. I finally called them 2 weeks ago and was told that I was "in que" but no info to offer. I complained a bit more and she told me she could "escalate it" so put me on hold and filed some sort of form on my behalf. I have heard of this process before in the other threads about cancellations so I wasn't holding out much hope. This morning I received the credit on my card. I don't know if my call kicked my case in gear or not but i am grateful to have my deposit returned. I hope others get results as well!

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Our June 2020 to Alaska was canceled by Princess in March. Called to complain a couple weeks ago, was told I was in que, had my claim escalated, deposit received in full today. I hadn't called previously, was just trying to be patient, but thinking my call might have moved things along. I could be wrong, but the timing suggests it may have. I also emailed several executives whose contact info was posted here but I didn't get any responses so I don't know that it helped any.

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On 8/30/2020 at 7:53 AM, voljeep said:

we also had a late November cruise cancelled on 7/22 ... nothing posted to our account as of yesterday ... we were NOT paid in full and opted to have our deposited amounts doubled as FCC

Personally I am surprised that most people did not take advantage of the double FCC offer instead of a cash refund.  (Perhaps most people did, but not the one posting here or perhaps they were not offered the double FCC). Even if one does not cruise for several years, it is a great return on the money with very little risk.  In fact if Princess needs some additional cash, I would gladly invest at that return rate.  Even better, how about paying for your future booked cruises in advance for a 50% discount?

 

 

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