Kicked off the ship - only FCC back

[SWEMarcus]

14 hours ago, drsel said:

Please inform us when you actually get the credit in your credit card or bank account.
Because so far, no one has received any money back

 

Sure, I will.

 

They did notify me it will take a few weeks. I'm glad I have it in written confirmation from them as well, my trust in them as a company is not exactly up in the sky...

[drsel]

The cruise lines are really bleeding right now.

They don't have liquid cash to pay back anyone

So i decided not to take my money back, but instead transfer the 2 deposits to 2 future Cruises at 30% discount each.

Edited April 13, 2020 by drsel

[tenpin]

Good for you drsel, at last someone who understands the problems being faced by travel Companies they still have to pay any crew still on board, some docking fees, upkeep of ships & also try to return deposit's to customers all at a time when everything is on slowdown or stopped.

[drsel]

I think the cruise lines will survive and be back in business to feed our addiction sooner or later

[SWEMarcus]

Finally two months later I can confirm we have received a full refund of our cruise from Mauritius in March.

 

However we still haven't heard anything from Costa. Since our cruise was paid with a credit card we started a dispute towards our credit card company. It took about 2-3 weeks but yesterday the refund was back on our card.

 

Nice to get it sorted finally!

[drsel]

first of all congratulations on your perseverance and great effort.

 

Exactly what proof was required and how did you manage to get the refund so soon.?

 

Didn't Costa contest your claim by saying that they compensated you with a future cruise credit of the same amount or even more?