Atlantis Day Passes - Cruise Cancelled

[dsnutz]

We were scheduled on Sunshine to Nassau April 6 and bought day passes to use that obviously we won’t be able to use. I sent an email to the resort from the email confirmation (yeah shoulda booked through the ship, I know). Haven’t heard anything back. Has anyone else experienced this lately with the current cruise ban?

[dsnutz]

I guess like everyone in the travel industry, they’re swamped with email/calls. Called their 800# and got through to a very compassionate and friendly agent. Passes cancelled and balance refunded. Now if we could all get back to “normal” and start cruising again, that’d be nice

[Hearthosesteeldrumsplayin]

My May cruise was cancelled and I cancelled my independently booked cabana and Aquaventure Day pass.  I was told would receive refund, since Nassau was closed due to CoVID.  On Apr 30th, I received email confirmation of cancellation, with notice to allow 60-90 days for refund.  Haven't seen it come through yet, but they still have almost a week to hit 90 days.

Has anyone actually received a refund?

[Hearthosesteeldrumsplayin]

Just as a follow-up.  We FINALLY received our reimbursement for our cabana and Aquaventure Day passes that we purchased through the resort.  Restores my faith in them!  Longer than 90 days, but at least it did come through!