Cancelled Cruises Refund Tracker/Discussion (merged topics)

[jelayne]

1 hour ago, marycruz said:

Just checked and our canceled cruise is still on the past cruise list but without points.

Our account  is also showing a canx Cruise and it shows another Cruise 4 times.   we never booked much less took those 4 cruises but would gladly take the points 😉

[charmed101]

 

 

 

Received the remainder of our refund today ( $630 ).   Finally all square with Celebrity!!

 

 

 

[Pushkin]

I receive the refund for our May 3 Apex cruise a couple days ago.  I had requested the refund on March 26th -- so approximately 2 months.  The amount was correct.  

[jerryd1]

I finally received an email this morning from Celebrity regarding our cancelled cruise.    According to this email,  Celebrity will credit our CC "within two billing cycles" for our Select Dining reservations and our complimentary Elite Loyalty Internet Minutes.    Both of these things were "complimentary" and cost us exactly.........$0.      Nothing further mentioned in that email about the real refunds and FCC for such frivolous things such as  cruise fare, taxes, port charges, airfare, etc.    

 

I guess I should take this email  as progress, but all it really does is further demonstrate to me what a screwed up accounting  system that RCCL has.

[hcat]

No luck today with the refund!  Tom is Memorial Day...so now  we move into another week of no refund although we were told by X rep it was "processed".

[SeasideMemories]

Requested a refund on 4/22 for our canceled (by Celebrity) 5/31 6-night Equinox cruise.  Cruise was booked directly through Celebrity. Just received a full refund (4 separate refunds but all on the same day) back to our credit card on 5/18. Much quicker than I expected. Hopefully they have worked through the log jam and are getting the refunds out quicker now. 

[TommyD3]

On 5/22/2020 at 6:18 PM, charmed101 said:

 

 

Got to love celebrity !   While waiting for the rest of my refund  I did receive another set of bag tags today for out April 13 sailing on the reflection!

 

 

Over a month AFTER the cruise was supposed to sail ???

They can't get ANYTHING right can they ????

 

 

 

 

 

 

[julia]

15 hours ago, jerryd1 said:

I finally received an email this morning from Celebrity regarding our cancelled cruise.    According to this email,  Celebrity will credit our CC "within two billing cycles" for our Select Dining reservations and our complimentary Elite Loyalty Internet Minutes.    Both of these things were "complimentary" and cost us exactly.........$0.      Nothing further mentioned in that email about the real refunds and FCC for such frivolous things such as  cruise fare, taxes, port charges, airfare, etc.    

 

I guess I should take this email  as progress, but all it really does is further demonstrate to me what a screwed up accounting  system that RCCL has.

Un...be...leeve...able! 😱

Thank GOD you got your free internet minutes back!!

Edited May 25, 2020 by julia

[helen haywood]

I received five credits back on April 29 for a canceled by X cruise sailing March 29 that I requested a refund for on March 16.  Those credits were $148.68 short.  I called X on April 30 and was told the remaining amount was being processed.  When I hadn't seen anything I called again on May 12 and was told a notification on this booking showed an amount being processed on April 23.  I just saw the final credit on May 23.

 

So all the monies I requested in refunds are now received.  In spite of this I'm going to cancel a Equinox sailing on September 14 as final payment is due mid June and cancellations of sailings are currently through the end of July.  I'd have to pay in full six weeks before there is even a possibility of X sailing again and what that entails.  And the September cruise is an 11 day visiting 7 ports....I don't believe it will happen, at least not in its current itinerary and I don't want to have to chase down another refund.

[maggie.1008]

My credit card was credited today for April 20th Eclipse trip. Deposit only as we took the FCC. 

[Happy Cruiser 6143]

22 hours ago, SeasideMemories said:

Requested a refund on 4/22 for our canceled (by Celebrity) 5/31 6-night Equinox cruise.  Cruise was booked directly through Celebrity. Just received a full refund (4 separate refunds but all on the same day) back to our credit card on 5/18. Much quicker than I expected. Hopefully they have worked through the log jam and are getting the refunds out quicker now. 

 

Nope.  Still waiting for refunds on B2B2B starting May 25.  So far I've received 9 credits to my AmEx.  Celebrity still owes me around $5,000.  Not impressed.

[RKF]

Have received $1200 refund so far on the May 2 Equinox 11 night cruise.   Patiently waiting for the remaining $4000.  

[SeasideMemories]

2 hours ago, Happy Cruiser 6143 said:

 

Nope.  Still waiting for refunds on B2B2B starting May 25.  So far I've received 9 credits to my AmEx.  Celebrity still owes me around $5,000.  Not impressed.

I was actually shocked that the refund came as quickly as it did. I was thinking it would be several months. There really doesn’t seem to be any rhyme or reason as to who receives what, when and how. I hope you get your refund soon especially with such a large amount due back to you!

[gaunerdog]

Still waiting for prepaid gratuities for 4  for the April 5th Edge sailing! FCC and port taxes received by middle of April. Frequent contact with Engagement Center and by Travel Agent have yielded no results.

[P100DOW]

Any UK cruisers received full refund. Our cruise was 6 wks ago and still waiting. Lots of US posts for refunds on much later cruises.

Sent from my ATU-L11 using Forums mobile app

[downsmead]

I received a full refund for my 1st April cruise. However for my 21st April one, I am still waiting the refund of my cruise fare, ~£3,500, they have refunded me some money - taxes, on board purchases and pre-paid grats which was a couple of weeks ago now.

[NewWestwardbound]

On 5/13/2020 at 7:32 PM, NewWestwardbound said:

Silhouette 1 May cruise cancelled by Celebrity 24 Mar

Refund requested 25 Mar

Cancellation invoice received 25 Apr

Refund hit my credit card today 13 May in 4 separate amounts dated 11 May. Seems to comprise entirety of cruise cost and excursions/specialist restaurants.

 

 

2 hours ago, P100DOW said:

Any UK cruisers received full refund. Our cruise was 6 wks ago and still waiting. Lots of US posts for refunds on much later cruises.

Sent from my ATU-L11 using Forums mobile app
 

 

Yes; please see quote above. 

 

[hammo]

Happy to report full refund received - thankyou Celebrity - no complaints directed anywhere during the process and seems patience is virtuous afterall .

Chill and ye will receive , and less angst during this testing time cant hurt .

 

If only Virgin hadnt crapped itself here in Australia - we are destined to lose many many 1000's of dollars but  thats a different story . Cancelled a Regent Cruise and took another hit  re their Cruise penalty - at least its a FCC . Just saying - we will jump on the next cruise available - hope its with Celebrity . 

 

[hcat]

Glad it works for some, but next week we will file a dispute if the refund they claim was already  processed does not appear . 

 

No virtue in acceptance of  being strung along!

[jojo1966]

i called celebrity UK today to cashe up my taxes refund and FCC for the norway cruise that didnt go ahead on 9th May - the cruise was cancelled by celebrity back in March. was told the cancellation had been actioned this weekend and FCCs issued so should expect to see funds back on card and email with FCCs any time now. i asked why i received an email in march telling me the taxes should be with me in 10 days and FCC by 13th May and was told that initially when cruises were cancelled the email was sent out and the cruises cancelled off the system but that meant they couldnt go in and issue refunds against it - so instead they have had to go through "1.2 million" (so he said !!) cruises manually and issue refunds and then they can do the cancellations which is why its taken so long - now just need to wait and see if he is right and we get things this week....

 

[Mr&MrsBee]

Sent CelebrityOneTouch an email asking about FCC since cruise was cancelled 11 weeks ago.  Automatic rely said they would read my email in 3 weeks.  Very sad performance.  Cruise with Confidence.  HA HA HA

[hcat]

7 hours ago, hcat said:

Glad it works for some, but next week we will file a dispute if the refund they claim was already  processed does not appear . 

 

No virtue in acceptance of  being strung along!

Looks like the $900 refund has finally come through. Yay!

We went through all our paperwork and BOA bills.  Not so easy to figure out because of the way X does the refund amts.

 

All refunds seem to have come through now,  and we may owe BOA $500`for money they gave us while investigatiing. We still have a large neg credit so hopefully it will sort itself out  in a cycle or two.  Also expect BOA point deductions. 

 

So for now we will stick with our one booked Connie cruise and will look for a Plan B  short backup  cruise to use with our FCC,  in case Connie does not happen in Jan 2021.

 

Wish everyone good luck with future cancellations and refunds.  This was a very helpful thread!

[vermonter16]

Received taxes and fees for cruise canceled on March 25th yesterday, May 25.  Better late than never.  We had requested and FCC - so that was all they owed us.  

[Blazerboy]

Just got my refund from our cancelled Summit cruise (not) sailing  4-25-20.

 

I must admit that I was getting frustrated, but posts here kept announcing refunds for sail dates leading up to mine, giving me hope! 

 

Thanks, everyone!  

 

Andrew

[Mr. Click]

Received nothing so far but it has only been 5+ weeks but thinking all of this through I have a new question. We booked with a TA who offers OBC for booking with them.  This s from them not from Celebrity. So, if Celebrity is paying the TAs their commissions on these canceled cruised why shouldn't the TA be kicking something back to us?