Sammigar Posted March 22, 2020 #1 Share Posted March 22, 2020 We cancelled our April cruise under the Cruise with Confidence program and I see that it no longer appears in my upcoming cruises, but I'm wondering, where I should see our future cruise credit? We booked thru a TA. Does this mean only the TA can see the FCC and we have to book our replacement cruise thru that same TA? Link to comment Share on other sites More sharing options...
Bo1953 Posted March 22, 2020 #2 Share Posted March 22, 2020 29 minutes ago, Sammigar said: We cancelled our April cruise under the Cruise with Confidence program and I see that it no longer appears in my upcoming cruises, but I'm wondering, where I should see our future cruise credit? We booked thru a TA. Does this mean only the TA can see the FCC and we have to book our replacement cruise thru that same TA? Email X about this, your best way to get 'better' info about where it will show and/or where it resides. bon voyage Link to comment Share on other sites More sharing options...
wrk2cruise Posted March 22, 2020 #3 Share Posted March 22, 2020 The FCC will be issued to the passenger and you will receive it by email. You don't have to use the FCC with the same (or any) TA in the future. 2 1 Link to comment Share on other sites More sharing options...
Sammigar Posted March 22, 2020 Author #4 Share Posted March 22, 2020 Thank you wrk2cruise. Link to comment Share on other sites More sharing options...
Fouremco Posted March 22, 2020 #5 Share Posted March 22, 2020 We cancelled through our TA on March 8 and received the FCC from Celebrity via email on March 16. Link to comment Share on other sites More sharing options...
travel1light Posted March 22, 2020 #6 Share Posted March 22, 2020 2 hours ago, Sammigar said: We cancelled our April cruise under the Cruise with Confidence program and I see that it no longer appears in my upcoming cruises, but I'm wondering, where I should see our future cruise credit? We booked thru a TA. Does this mean only the TA can see the FCC and we have to book our replacement cruise thru that same TA? Hi, Did you cancel through Celebrity and not through your TA? I thought if you booked with a TA, you had to go through them to cancel. Thanks Link to comment Share on other sites More sharing options...
Sammigar Posted March 22, 2020 Author #7 Share Posted March 22, 2020 40 minutes ago, travel1light said: Hi, Did you cancel through Celebrity and not through your TA? I thought if you booked with a TA, you had to go through them to cancel. Thanks Yes, I had the same understanding, so I cancelled thru our TA on March 12. We have not received emails about our FCC yet. Based on Fouremco's experience, those emails should be coming any day. Link to comment Share on other sites More sharing options...
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