Rare roxievegas Posted June 11, 2020 #651 Share Posted June 11, 2020 On 6/4/2020 at 1:39 PM, roxievegas said: We had two cruises cancelled. First cruise was on Carnival - I booked two cabins, (us, 2 grandkids and son/daughter in law) I booked the cabins for 3 people each, so the cost was the same for both cabins. In Sept 2019 paid $450.00 deposit for each cabin. In January 2020 paid the balance due on each cabin for $1093.00. Carnival cancelled the cruise on 03-14 and we went through our travel agency to ask for full refund $3,086. April 20, 2020 I put in a dispute with the credit card company, they immediately gave us a conditional credit. Today my credit card says that one of the $450.00 charges and one of the $1093.00 charges has been settled in our favor. I am confident that the other charges will be resolved by tomorrow or first of next week. the other cruise cancelled on Princess. nothing yet back on that, but disputed the charges on the credit card also. update checked my credit card this morning and the other disputed charge of $1093.00 has been settled in my favor. I am now waiting for the deposit amount of $450.00 to be cleared. Strange they didn't approve both at the same time, but one day at a time. still nothing for our Princess cruise. Link to comment Share on other sites More sharing options...
goracer6 Posted June 11, 2020 #652 Share Posted June 11, 2020 I received my credit card refund last week for a cruise that was set to sail in May. The credit card refund took only a few weeks but I still have a portion of my cruise that was paid for by a gift card. Does anyone have any experience with getting the gift card back? How long does it take and how do I get it? Thanks! Link to comment Share on other sites More sharing options...
xostacylee Posted June 11, 2020 #653 Share Posted June 11, 2020 Just received my full cruise credit this week! Our cruise was supposed to be 3/20. However, I didn't process the request until a few weeks ago. Link to comment Share on other sites More sharing options...
john91498 Posted June 11, 2020 #654 Share Posted June 11, 2020 Requested refund on May, 4th. Received the refund on May, 22nd. Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted June 12, 2020 #655 Share Posted June 12, 2020 I have been made whole. Final refund showed up on CC today. Of course, it was dated June 1. Now to wait for my Cunard refund. EM Link to comment Share on other sites More sharing options...
Rare roxievegas Posted June 12, 2020 #656 Share Posted June 12, 2020 22 hours ago, roxievegas said: update checked my credit card this morning and the other disputed charge of $1093.00 has been settled in my favor. I am now waiting for the deposit amount of $450.00 to be cleared. Strange they didn't approve both at the same time, but one day at a time. still nothing for our Princess cruise. Final update last of money refunded this morning. Cruise was scheduled for April 6th a four night cruise out of LA Carnival cancelled March 18th I put in notice that day that I wanted a full refund Put a dispute on my credit card on April 20th Took 73 days from cancelled cruise date to get 1/2 my money Took day 84 & 85 to get the other half. Link to comment Share on other sites More sharing options...
Reva_Dearchi Posted June 12, 2020 #657 Share Posted June 12, 2020 My family and I had 4 cabins on the Radiance for the May 21st, 2020 sailing totaling over $12k. We immediately requested a refund once CCL sent out the cancellation letter. 3 of the 4 cabins are for Platinum cruisers (just to let you know that we obviously do not get any preferential treatment) and as of a couple weeks ago, we still hadn't received any refunds and then getting a response from a CCL PVP saying it could take much longer than 90 days. I was fed up so went the other route and filed a dispute with my credit card company. Annoyed because we paid under the CCL monthly payment plan so we had to file the dispute on EVERY transaction. It's ridiculous to be waiting this long for CCL to process refunds. They charged the funds against our credit cards monthly, like clockwork, without any issue so it doesn't make sense to me that they cannot refund us in a more timely basis. 1 Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted June 13, 2020 #658 Share Posted June 13, 2020 17 hours ago, Reva_Dearchi said: My family and I had 4 cabins on the Radiance for the May 21st, 2020 sailing totaling over $12k. We immediately requested a refund once CCL sent out the cancellation letter. 3 of the 4 cabins are for Platinum cruisers (just to let you know that we obviously do not get any preferential treatment) and as of a couple weeks ago, we still hadn't received any refunds and then getting a response from a CCL PVP saying it could take much longer than 90 days. I was fed up so went the other route and filed a dispute with my credit card company. Annoyed because we paid under the CCL monthly payment plan so we had to file the dispute on EVERY transaction. It's ridiculous to be waiting this long for CCL to process refunds. They charged the funds against our credit cards monthly, like clockwork, without any issue so it doesn't make sense to me that they cannot refund us in a more timely basis. As I understand it that monthly payment plan is controlled by a third party, which adds another layer to this whole thing. Link to comment Share on other sites More sharing options...
Reva_Dearchi Posted June 13, 2020 #659 Share Posted June 13, 2020 UGH... All I know is my credit card statement says the payment was made to Carnival Cruise Lines from my bank so if CCL is using a thrid party company, you're right, another layer of nonsense. I'll leave it to my bank to get the money back now. I've had enough of CCL and their excuses for not refunding us in a more timely manner. Link to comment Share on other sites More sharing options...
Contract73 Posted June 13, 2020 #660 Share Posted June 13, 2020 For our Carnival Alaska cruise in August, just got our cruise refund. But DID NOT get our Carnival excursion refund! Link to comment Share on other sites More sharing options...
Sparky2 Posted June 13, 2020 #661 Share Posted June 13, 2020 I canceled a B2B2B for Jan/Feb 2021 because due to our age we didn't feel comfortable sailing in case a 2nd wave of Covid appears. I canceled on Wed. 6/10 and received new Carnival Gift Cards on Fri., June 12th. Was really amazed because of reading about people waiting forever for their refunds. Link to comment Share on other sites More sharing options...
theanoy Posted June 13, 2020 #662 Share Posted June 13, 2020 My wife and I were to sail on May 16th, on the Legend, out of New York. Carnival cancelled on April 1st. Applied for refund April 2nd. I received an email from Carnival on June 2nd stating I will receive full refund. On June 5th full and accurate refund posted on my credit card. Refund was dated June 2nd. I did not call or email. I was patient with them, but that is difficult for me. Hang in there people. Money is coming. Link to comment Share on other sites More sharing options...
Rare shof515 Posted June 13, 2020 #663 Share Posted June 13, 2020 18 minutes ago, theanoy said: My wife and I were to sail on May 16th, on the Legend, out of New York. Carnival cancelled on April 1st. Applied for refund April 2nd. I received an email from Carnival on June 2nd stating I will receive full refund. On June 5th full and accurate refund posted on my credit card. Refund was dated June 2nd. I did not call or email. I was patient with them, but that is difficult for me. Hang in there people. Money is coming. I was booked on the same cruise and i am still waiting for my refund 😞 Link to comment Share on other sites More sharing options...
theanoy Posted June 13, 2020 #664 Share Posted June 13, 2020 7 minutes ago, shof515 said: I was booked on the same cruise and i am still waiting for my refund 😞 Sorry to hear that. I am not a patient person, but had to. Wish all the best to you. Link to comment Share on other sites More sharing options...
StevenLucia Posted June 13, 2020 #665 Share Posted June 13, 2020 Finally got ours today for the May trip to Alaska. Glad that is over with. Link to comment Share on other sites More sharing options...
edl868 Posted June 14, 2020 Author #666 Share Posted June 14, 2020 FINALLY...refund for cruise has been processed. Requested refund on March 30th, and it took until June 13th but it was finally processed on my credit card. Link to comment Share on other sites More sharing options...
THIS IS US! Posted June 14, 2020 #667 Share Posted June 14, 2020 Canceled 4/14 All family members finally received their credit card returns last week. DM still waiting for Carnival gift cards. Link to comment Share on other sites More sharing options...
Nessa55 Posted June 15, 2020 #668 Share Posted June 15, 2020 On 6/13/2020 at 2:33 PM, Contract73 said: For our Carnival Alaska cruise in August, just got our cruise refund. But DID NOT get our Carnival excursion refund! See this is something I don't understand how is someone whose cruise was in August getting a refund before someone whose cruise was in May. Our group is still waiting, 5 of the 11 cabins cancelled on March 17 and I still have a couple of people who don't have their refunds from that cancellation which is 90 days today so I have called the agent to check it out since Carnival will not answer any questions directly for me. The other 6 cabins got cancelled on April 1 and still no money. I think if you have a group the refunds should come to the entire group at the same time because we all paid our deposits and final payments together. I have been patient but people are calling me because I am the group leader and most of the money got paid out of my account. Link to comment Share on other sites More sharing options...
muggymark Posted June 17, 2020 #669 Share Posted June 17, 2020 (edited) BEWARE! People are falling through the cracks. On April 2nd I filled out and sent in the form to receive a 100% refund on my cancelled 5/3 cruise. Eight days later I received a refund for the insurance only. Then I patiently waited a total of 75 days until curiosity overcame me. Yesterday I called Carnival and talked to a very polite lady who informed me that she saw no evidence on her computer screen that a refund was requested. She then went ahead and attempted to initiate the refund, but her system would not allow it without a supervisor override. The supervisor balked at refunding me anything because "I had waited so long". After making her aware of the 4/9 insurance refund, she saw that I had responded quickly and granted me the 100% refund. My cruise has immediately vanished from my account, but she could not give me any idea as to when the refund will hit my credit card. The moral to this story = If you're waiting, don't be afraid to call and inquire. Edited June 17, 2020 by muggymark Link to comment Share on other sites More sharing options...
Carkebe Posted June 17, 2020 #670 Share Posted June 17, 2020 4 minutes ago, muggymark said: BEWARE! People are falling through the cracks. On April 2nd I filled out and sent in the form to receive a 100% refund on my cancelled 5/3 cruise. Eight days later I received a refund for the insurance only. Then I patiently waited a total of 75 days until curiosity overcame me. Yesterday I called Carnival and talked to a very polite lady who informed me that she saw no evidence on her computer screen that a refund was requested. She then went ahead and attempted to initiate the refund, but her system would not allow it without a supervisor override. The supervisor balked at refunding me anything because "I had waited so long". After making her aware of the 4/9 insurance refund, she saw that I had responded quickly and granted me the 100% refund. My cruise has immediately vanished from my account, but she could not give me any idea as to when the refund will hit me credit card. The moral to this story = If you're waiting, don't be afraid to call and inquire. I had to do the SAME thing. I filled out the cancellation form that was emailed to me, requesting a 100% refund. I took screenshots of everything to cover myself down the road if needed. Never heard anything back. I was curious too, so I called Carnival on May 27th when I'd noticed my cruise was still showing in my Cruise Manager despite Carnival confirming in the original email that the itinerary had been cancelled for that ship. I spoke to a nice representative, but he did not see anywhere where I had requested a refund, could not find in the system where the 'form' would be to look up. I had him cancel the cruise right then and there. He confirmed that I would be receiving a 100% refund in 90 days or less from THAT date, May 27th (so I'd wasted a good month waiting for nothing). Still nothing on this end, but I do see the cruise is finally removed from my Cruise Manager. PLEASE people - if you filled out the form on April 1st, I'd strongly recommend calling to confirm your cancellation and request your refund (or FCC, whichever you took). Otherwise the time you've been waiting so far might be for nothing! Link to comment Share on other sites More sharing options...
jaznsusan Posted June 22, 2020 #671 Share Posted June 22, 2020 On 6/17/2020 at 2:38 PM, muggymark said: BEWARE! People are falling through the cracks. On April 2nd I filled out and sent in the form to receive a 100% refund on my cancelled 5/3 cruise. Eight days later I received a refund for the insurance only. Then I patiently waited a total of 75 days until curiosity overcame me. Yesterday I called Carnival and talked to a very polite lady who informed me that she saw no evidence on her computer screen that a refund was requested. She then went ahead and attempted to initiate the refund, but her system would not allow it without a supervisor override. The supervisor balked at refunding me anything because "I had waited so long". After making her aware of the 4/9 insurance refund, she saw that I had responded quickly and granted me the 100% refund. My cruise has immediately vanished from my account, but she could not give me any idea as to when the refund will hit my credit card. The moral to this story = If you're waiting, don't be afraid to call and inquire. I cancelled an October 2021 cruise on 4/14 and I'm still waiting for my deposit to be refunded. I called Carnival on Friday and they told me they couldn't give me information, my travel agent had to call. Since my travel agent (Costco) is saying the cruise lines are taking up to 90 days to refund, I can't do anything with them until the 90 day mark. Thinking about putting it in the CC company's hands with a dispute. Link to comment Share on other sites More sharing options...
powderqn Posted June 22, 2020 #672 Share Posted June 22, 2020 Still waiting for Gift Card refund. Cruise was 3/15, cancelled on 3/13. Received all credit card refunds between May 12 and May 16th, but nothing for the Gift Cards. Called two weeks ago, and was told to call back after 90 days - called last week and they see the cancellation, but no GC issued. They put in a "search" order to see what happened to the request for GC. I'll wait another week before calling...again. I have an October cruise (fingers crossed but not too hopeful at this point) with final payment in July - I was planning on using the GC for final payment, since I have no other use for them. Link to comment Share on other sites More sharing options...
amyjoy202697 Posted June 22, 2020 #673 Share Posted June 22, 2020 (edited) I am still waiting on my Cheers refunds from the first round of cancellations (cruise was supposed to sail 3/15 and we were cancelled 3/14). I have called multiple times - 1st time the rep told me I would have it last Thursday, waited until then and of course nothing. Called Friday and rep said he had to escalate and I would get a call by today, waited until then and of course nothing. I have no idea what to do, this has made my husband super upset and now he wants me to just cancel all 3 of my upcoming cruises and sell our stock in CCL. Very disappointed in the way they are handling this. I waited the 90 days and was very patient. Edited June 22, 2020 by amyjoy202697 1 Link to comment Share on other sites More sharing options...
jwjcmj Posted June 24, 2020 #674 Share Posted June 24, 2020 Spoke with my Travel Agent for a review of refund for my B2B Transatlantic and Norway cruise.. she put me on hold while she spoke to Carnival, seams they had sent a large lot of Gift card to another Agent. That agent had contacted her and she confirmed the booking# and amount reflected my booking. so credit card refund are out there. Contact your Travel Agent if this might effect you. Another good reason to use a travel agent. Link to comment Share on other sites More sharing options...
samiam0403 Posted June 25, 2020 #675 Share Posted June 25, 2020 On 5/23/2020 at 7:41 PM, samiam0403 said: I feel your pain. My 10 April sailing was cancelled by Carnival on 20 March. I requested a refund 21 March. I called Carnival on 14 May to check the status, and was told it hadn't been processed, but he'd do it while I waited on the phone. Still waiting. It's a bit frustrating to see people with May sailings getting refunded. At this rate, based on when he processed it and what I'm seeing other people comment as to their process dates vs actual refund dates, I'm not getting a refund for at least another month. Ugh. Finally! Saw at least my $200 deposit refunded to my AmEx today. Now waiting on the remainder of final payment. Booked - 14 Nov 2019 Sailing date - 10 April 2020 Cancelled Carnival excursions - 18 March 2020 Carnival cancelled cruise - 20 March 2020 Requested refund - 21 March 2020 Carnival shore excursions refunded - 7 May 2020 Called Carnival to confirm refund request had been received - casino rep told me he processed refund request while I was on phone - 14 May 2020 Partial refund received - 25 June 2020 Link to comment Share on other sites More sharing options...
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