Snow Hill Posted May 7, 2020 #1101 Share Posted May 7, 2020 Today we should have flown to Malta and should now have been on the Oceana about to embark on our 3 week cruise around the Med, instead of being in MDR looking forward to a 3 course meal, we have decided to splash out home and have hot dogs. 😁 No sign of refund charging over the horizon. Link to comment Share on other sites More sharing options...
Son of Anarchy Posted May 7, 2020 #1102 Share Posted May 7, 2020 I have always found your posts to be balanced and fair to all concerned. Its a shame that others are unable to follow your example. 1 Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted May 7, 2020 #1103 Share Posted May 7, 2020 3 hours ago, AndyMichelle said: Thanks Pete. We were lucky, we managed to cancel our excursions etc when it first started looking unlikely, before the cruises started to be cancelled and got refunded straight away. Andy Yes, me too. Was only one excursion but I cancelled it and could see it on my credit card statement within hours. 1 Link to comment Share on other sites More sharing options...
NoFlyGuy Posted May 7, 2020 #1104 Share Posted May 7, 2020 14 minutes ago, P&O SUE said: Yes, me too. Was only one excursion but I cancelled it and could see it on my credit card statement within hours. Same for us. We cancelled two excursions on 16th March for our 15th May cruise and were refunded quickly as usual. Cancelled that cruise and our 28th June cruise the next day by phone, both were direct bookings. Needless to say no refund yet but we are only at day 51 and are lucky as we can afford to wait it out. 2 Link to comment Share on other sites More sharing options...
ann141 Posted May 7, 2020 #1105 Share Posted May 7, 2020 3 hours ago, jh1809 said: Is that the Aurora cruise to Norway? I was on that, and am now concerned on two counts. First, though I had a form letter from the captain while still on board, like everyone else, promising a full refund, I never had an email. (And I stupidly didn't keep the letter, naively assuming that I didn't need to.) I also assumed that the refund would be automatic, and that there would be no need to fill in a refund form, so never filled one in. The only good news is that the refunds for all the excursions I'd booked came through within a week. If they can do those speedily, why can't they do the refunds for the cruise itself with equal speed? Just checked bank account and full money for cruise R003 was refunded today!! Hopefully yours will arrive soon 🙂 11 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 7, 2020 #1106 Share Posted May 7, 2020 Wow, mine is J003. I hold out hope 🙂 4 Link to comment Share on other sites More sharing options...
mercury7289 Posted May 7, 2020 #1107 Share Posted May 7, 2020 9 minutes ago, ann141 said: Just checked bank account and full money for cruise R003 was refunded today!! Hopefully yours will arrive soon 🙂 They are both working hard! 1 1 Link to comment Share on other sites More sharing options...
jh1809 Posted May 7, 2020 #1108 Share Posted May 7, 2020 (edited) 1 hour ago, ann141 said: Just checked bank account and full money for cruise R003 was refunded today!! Hopefully yours will arrive soon 🙂 Thanks. That's encouraging. Edited May 7, 2020 by jh1809 fx typo Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 7, 2020 #1109 Share Posted May 7, 2020 1 hour ago, ann141 said: Just checked bank account and full money for cruise R003 was refunded today!! Hopefully yours will arrive soon 🙂 Excellent news Ann. Andy 1 Link to comment Share on other sites More sharing options...
margtee Posted May 7, 2020 #1110 Share Posted May 7, 2020 1 hour ago, ann141 said: Just checked bank account and full money for cruise R003 was refunded today!! Hopefully yours will arrive soon 🙂 Lovely - glad to hear there is movement on that cruise at long last. Makes me feel a bit more hopeful about getting my refund as we were on the same cruise. 1 Link to comment Share on other sites More sharing options...
annarack Posted May 7, 2020 #1111 Share Posted May 7, 2020 6 hours ago, jeanlyon said: Here is my latest message from P&O on FB "Unfortunately we are currently experiencing technical difficulties with access to the spreadsheets and so can't confirm this to you at this present time. As soon as the access is back up and running we will be to confirm this. " Dear me. I have had exactly the same response this afternoon, I was flabbergasted that they would admit to this! Really not impressed at the moment. Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 8, 2020 #1112 Share Posted May 8, 2020 11 hours ago, annarack said: I have had exactly the same response this afternoon, I was flabbergasted that they would admit to this! Really not impressed at the moment. My friend who uses FB got exactly the same one as well. It seems to be a generic message they sent to many people yesterday afternoon. As you say not something I would have communicated as it does not send a positive message about their level of competence or professionalism. Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 8, 2020 #1113 Share Posted May 8, 2020 12 hours ago, margtee said: Lovely - glad to hear there is movement on that cruise at long last. Makes me feel a bit more hopeful about getting my refund as we were on the same cruise. Yes it is great to hear that someone else has a refund at long last. I would be interested to know when you get yours (if you are happy to share) as it would perhaps give a bit of an indication of how long it is taking them to clear a cruise if you all applied around the same time. Link to comment Share on other sites More sharing options...
grapau27 Posted May 8, 2020 #1114 Share Posted May 8, 2020 14 hours ago, ann141 said: Just checked bank account and full money for cruise R003 was refunded today!! Hopefully yours will arrive soon 🙂 That's good news. Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted May 8, 2020 #1115 Share Posted May 8, 2020 Well - decided I would actually phone P&O this morning. Not massively impressed with my answer. It took about 3 minutes to get through the messages and options then it was answered straightaway. Basically he said be patient it’s on it’s way! I asked if he could check my account as I’d heard some people had been given FFC instead of a refund. He said if I completed the online form and I’d got the acknowledgement then it’s being done! Day 60 I’m going to be back on the phone!! Link to comment Share on other sites More sharing options...
Snow Hill Posted May 8, 2020 #1116 Share Posted May 8, 2020 20 hours ago, jeanlyon said: Here is my latest message from P&O on FB "Unfortunately we are currently experiencing technical difficulties with access to the spreadsheets and so can't confirm this to you at this present time. As soon as the access is back up and running we will be to confirm this. " Dear me. Ah the old lets blame the computer excuse, heard it so many times in my 35 yr IT career, either they haven’t paid Microsoft the annual Office renewal fee or it’s a delaying tactic. 🤔 2 Link to comment Share on other sites More sharing options...
bobstheboy Posted May 8, 2020 #1117 Share Posted May 8, 2020 Day 55, much to early to be expecting my refund, silly boy. Link to comment Share on other sites More sharing options...
jeanlyon Posted May 8, 2020 #1118 Share Posted May 8, 2020 1 hour ago, Snow Hill said: Ah the old lets blame the computer excuse, heard it so many times in my 35 yr IT career, either they haven’t paid Microsoft the annual Office renewal fee or it’s a delaying tactic. 🤔 ~Well it could be the same as happens to me working from home. We have a thing called Pulse Secure which connects us to the Council network. Quite often we still have the internet but cannot get into the Drives where the files are held. I have had this happen often. Link to comment Share on other sites More sharing options...
jeanlyon Posted May 8, 2020 #1119 Share Posted May 8, 2020 I shall be more pleased when I read that somebody has received a cheque. So far only seen bank or card refunds. 1 Link to comment Share on other sites More sharing options...
margtee Posted May 8, 2020 #1120 Share Posted May 8, 2020 4 hours ago, Eglesbrech said: Yes it is great to hear that someone else has a refund at long last. I would be interested to know when you get yours (if you are happy to share) as it would perhaps give a bit of an indication of how long it is taking them to clear a cruise if you all applied around the same time. Will certainly share, in fact (when being the operative word) will gladly sing from the rooftops !! 1 1 Link to comment Share on other sites More sharing options...
Rare Vampiress88 Posted May 8, 2020 #1121 Share Posted May 8, 2020 Anyone got past the 60 days yet? Did you get a refund? my 60 days is on Wednesday and I just don’t see it happening Link to comment Share on other sites More sharing options...
jeanlyon Posted May 8, 2020 #1122 Share Posted May 8, 2020 54 so far 🙂 Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 8, 2020 #1123 Share Posted May 8, 2020 A large group will hit the 60 days in the middle of next week. I suspect the goalpost will be changed yet again but will be very happy to be proved wrong. 1 Link to comment Share on other sites More sharing options...
Joseph Bloggs Posted May 8, 2020 #1124 Share Posted May 8, 2020 1 hour ago, Vampiress88 said: Anyone got past the 60 days yet? Did you get a refund? my 60 days is on Wednesday and I just don’t see it happening Got my refund at 55 days. 1 Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 8, 2020 #1125 Share Posted May 8, 2020 Just now, Joseph Bloggs said: Got my refund at 55 days. That’s encouraging. Which cruise was that for? Link to comment Share on other sites More sharing options...
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