jeanlyon Posted May 10, 2020 #1276 Share Posted May 10, 2020 23 minutes ago, zap99 said: And if a gang of irate customers turned up at the door of a nearly empty secure office and she had her wits about her, she should hide behind the door and ignore the till they go away. Not necessarily, she could easily be using Skype. That's what we are doing. I am working from home and I can put my caller on hold and Skype my Manager. 1 Link to comment Share on other sites More sharing options...
molecrochip Posted May 10, 2020 #1277 Share Posted May 10, 2020 All Carnival staff should now be working at home. It took a while to get everyone set-up at home. Security on site. Contact centre staff were initally not admitting to working at home as initial staff moved before lockdown. Contact centre staff have instant message capabilities to talk to managers and can also do so by video call. Think Microsoft Teams. 3 1 Link to comment Share on other sites More sharing options...
zap99 Posted May 10, 2020 #1278 Share Posted May 10, 2020 7 minutes ago, jeanlyon said: Not necessarily, she could easily be using Skype. That's what we are doing. I am working from home and I can put my caller on hold and Skype my Manager. Reading 1324/1325 would clear this up for you 😂 Link to comment Share on other sites More sharing options...
zap99 Posted May 10, 2020 #1279 Share Posted May 10, 2020 1 hour ago, pete14 said: The noise of children you heard was probably the IT department updating their systems. I was going to say the Cunard Management upstairs, but yours is better 😁 Link to comment Share on other sites More sharing options...
Tablelamp Posted May 10, 2020 #1280 Share Posted May 10, 2020 17 minutes ago, jeanlyon said: Did you apply for the refund online? If so, there would just have been a screen saying thank you for the submission. That's all others have said. I did mine over the phone back in March. I did it online following their email to me advising me that the cruise was cancelled. There were two options the first was “if you do nothing you will get a future cruise credit” The other option was to request a refund. I did this but no acknowledgement was received. I am wondering if I should do it again. Link to comment Share on other sites More sharing options...
majortom10 Posted May 10, 2020 #1281 Share Posted May 10, 2020 34 minutes ago, Tablelamp said: I did it online following their email to me advising me that the cruise was cancelled. There were two options the first was “if you do nothing you will get a future cruise credit” The other option was to request a refund. I did this but no acknowledgement was received. I am wondering if I should do it again. Nobody has received an acknowledgement all you got was a quick "pop up" like jeanlyon stated and if you blinked you would have missed it Link to comment Share on other sites More sharing options...
Tablelamp Posted May 10, 2020 #1282 Share Posted May 10, 2020 All I got was a series of silly photos to prove that I was not a robot. I have now contacted them to enquire if they have received my request. Link to comment Share on other sites More sharing options...
mrsgoggins Posted May 10, 2020 #1283 Share Posted May 10, 2020 10 minutes ago, Tablelamp said: All I got was a series of silly photos to prove that I was not a robot. I have now contacted them to enquire if they have received my request. Have you checked your Spam folder? This is where a lot of us found our (incorrect in my case) cancellation invoices. Link to comment Share on other sites More sharing options...
jeanlyon Posted May 10, 2020 #1284 Share Posted May 10, 2020 My incorrect cancellation invoice went to my TA!! That was way before the lady from P&O put my refund through. Link to comment Share on other sites More sharing options...
Bernie Bedstead Posted May 10, 2020 #1285 Share Posted May 10, 2020 I have filled in a refund request form on the P & O website and submitted it. I have had no confirmation it was received by P & O or any acknowledgment. Is this normal or should I resubmit the form. The form was submitted on 23rd April Link to comment Share on other sites More sharing options...
mercury7289 Posted May 10, 2020 #1286 Share Posted May 10, 2020 4 minutes ago, Bernie Bedstead said: I have filled in a refund request form on the P & O website and submitted it. I have had no confirmation it was received by P & O or any acknowledgment. Is this normal or should I resubmit the form. The form was submitted on 23rd April Unfortunately seems to be normal P&O practise, also they have said, only submit once. Expect refund around 22nd June in your case, based on other refund dates. Link to comment Share on other sites More sharing options...
mat5664 Posted May 10, 2020 #1287 Share Posted May 10, 2020 I spoke to a very polite lady at P&O this morning who acknowledged that I had now been waiting more than 60 days for a refund, was very sorry about it, and that was it. There is clearly a strategy to delay refunds. I wonder If they are planning some sort of pre pack administration of the UK business to avoid their liabilities. 2 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 10, 2020 #1288 Share Posted May 10, 2020 Seems odd that they would refund a few and not others. There are 3 on here who have been refunded. Link to comment Share on other sites More sharing options...
Rare Vampiress88 Posted May 10, 2020 #1289 Share Posted May 10, 2020 12 minutes ago, mat5664 said: I spoke to a very polite lady at P&O this morning who acknowledged that I had now been waiting more than 60 days for a refund, was very sorry about it, and that was it. There is clearly a strategy to delay refunds. I wonder If they are planning some sort of pre pack administration of the UK business to avoid their liabilities. Does that mean if they go into administration that I won’t get my money? I also have a cancelled holiday with virgin and they are looking more likely to into admin and I am worrying about that money too Link to comment Share on other sites More sharing options...
mercury7289 Posted May 10, 2020 #1290 Share Posted May 10, 2020 14 minutes ago, mat5664 said: I spoke to a very polite lady at P&O this morning who acknowledged that I had now been waiting more than 60 days for a refund, was very sorry about it, and that was it. There is clearly a strategy to delay refunds. I wonder If they are planning some sort of pre pack administration of the UK business to avoid their liabilities. Wow, you cancelled early? my guess around about the 10th March, earliest that I have seen reported! Link to comment Share on other sites More sharing options...
wowzz Posted May 10, 2020 #1291 Share Posted May 10, 2020 6 minutes ago, Vampiress88 said: Does that mean if they go into administration that I won’t get my money? I also have a cancelled holiday with virgin and they are looking more likely to into admin and I am worrying about that money too At the moment I would be less worried about Carnival than Virgin. Carnival have secured $6bn of funding, albeit at 11%, and look to be financially stable for the rest of this year at least. 1 Link to comment Share on other sites More sharing options...
Rare Vampiress88 Posted May 10, 2020 #1292 Share Posted May 10, 2020 3 minutes ago, wowzz said: At the moment I would be less worried about Carnival than Virgin. Carnival have secured $6bn of funding, albeit at 11%, and look to be financially stable for the rest of this year at least. oh I am definitely more worried about virgin. They also owe me more. Link to comment Share on other sites More sharing options...
zap99 Posted May 10, 2020 #1293 Share Posted May 10, 2020 2 hours ago, Tablelamp said: All I got was a series of silly photos to prove that I was not a robot. I have now contacted them to enquire if they have received my request. Did you pass the test?. I failed twice.........exterminate,exterminate. 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 10, 2020 #1294 Share Posted May 10, 2020 I spoke to a very nice lady at P&O just now. Got through in about 5 minutes. She stated that cruises were being done in date order, so I explained that I cancelled BEFORE my cruise was cancelled, owing to being over 70 and one with underlying condition. She agreed my cancellation figure and the date of March 12th and that it would be a cheque. All cancellations are going onto a spreadsheet (!!), then they would have to be printed by someone going into the office, then the post room would have to opened for them to be franked and mailed. (Actually that is the same for the the way we are working at my office). The 45 days and the 60 days ARE working days, so she estimates my 45 days is this coming week. That's all I have. I did feel that the refund would come, but my 60th day is 6th June (worst case scenario). We will see. 2 Link to comment Share on other sites More sharing options...
Rare Vampiress88 Posted May 10, 2020 #1295 Share Posted May 10, 2020 3 minutes ago, jeanlyon said: I spoke to a very nice lady at P&O just now. Got through in about 5 minutes. She stated that cruises were being done in date order, so I explained that I cancelled BEFORE my cruise was cancelled, owing to being over 70 and one with underlying condition. She agreed my cancellation figure and the date of March 12th and that it would be a cheque. All cancellations are going onto a spreadsheet (!!), then they would have to be printed by someone going into the office, then the post room would have to opened for them to be franked and mailed. (Actually that is the same for the the way we are working at my office). The 45 days and the 60 days ARE working days, so she estimates my 45 days is this coming week. That's all I have. I did feel that the refund would come, but my 60th day is 6th June (worst case scenario). We will see. if it is working days then they should state that. I know where I work I have to state that so as not to confuse people. If it’s 60 working days that’s ridiculous 1 Link to comment Share on other sites More sharing options...
Rare Vampiress88 Posted May 10, 2020 #1296 Share Posted May 10, 2020 (edited) That’s 12 weeks plus 3or 4 bank holidays. So call it’s 13 weeks that would put me getting my refund at mid June. Right around my birthday it states that does not say working days If you requested a refund before 30 March, your refund should be credited to you within around 60 days. Edited May 10, 2020 by Vampiress88 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 10, 2020 #1297 Share Posted May 10, 2020 Absolutely agree, but I am happy to wait as long as I get it eventually. She explained a lot and I was grateful for the info. 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 10, 2020 #1298 Share Posted May 10, 2020 4 minutes ago, Vampiress88 said: if it is working days then they should state that. I know where I work I have to state that so as not to confuse people. If it’s 60 working days that’s ridiculous Take no notice of what they say, it was never working days, then it was within 45/60 days, now it is at least... The truth is, they don't know and are just fobbing us off.. Not their fault, nobody is giving them true guidelines so they use what they think they can get away with.. Andy 4 Link to comment Share on other sites More sharing options...
majortom10 Posted May 10, 2020 #1299 Share Posted May 10, 2020 Any company is only as good as its senior management and to be honest you could phone P&O twice and get 2 different answers that has been the case for years so dont expect any change now. I would take everything they say with a very large pinch of salt and dont blame them they are not being given direction from the top and I think a lot is guess work. 3 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 10, 2020 #1300 Share Posted May 10, 2020 Agree with you all. My only reason for phoning was just to get the correct refund date and the amount. We will see. Link to comment Share on other sites More sharing options...
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