shipper23 Posted September 16, 2020 #76 Share Posted September 16, 2020 Has anyone received their refunds from MSC for cruise on 22/04/2020 on the PREZEOSIA. My TA is fobbing me off with all different excuses and i was told i would have to wait 120 days to receive this money which has long past and i am now being told that they have no intention of any refunds before the end of September or beyond whenever beyond is!!! Is there anyone out there who knows where i can complain Link to comment Share on other sites More sharing options...
Vlad 1 of 4 Posted September 16, 2020 Author #77 Share Posted September 16, 2020 1 hour ago, shipper23 said: Has anyone received their refunds from MSC for cruise on 22/04/2020 on the PREZEOSIA. My TA is fobbing me off with all different excuses and i was told i would have to wait 120 days to receive this money which has long past and i am now being told that they have no intention of any refunds before the end of September or beyond whenever beyond is!!! Is there anyone out there who knows where i can complain As I posted before I got my refund within 3 months of cancelling. I complained to ABTA and the next day I was advised that my refund had been processed. I booked direct with MSC but if your TA is a member it might work. Good luck! Link to comment Share on other sites More sharing options...
sidari Posted September 16, 2020 #78 Share Posted September 16, 2020 3 hours ago, shipper23 said: Has anyone received their refunds from MSC for cruise on 22/04/2020 on the PREZEOSIA. My TA is fobbing me off with all different excuses and i was told i would have to wait 120 days to receive this money which has long past and i am now being told that they have no intention of any refunds before the end of September or beyond whenever beyond is!!! Is there anyone out there who knows where i can complain Received ours middle of July for this cruise from Cruise 1st, have you tried your credit card issuer ? Link to comment Share on other sites More sharing options...
shipper23 Posted September 16, 2020 #79 Share Posted September 16, 2020 3 hours ago, Vlad 1 of 4 said: As I posted before I got my refund within 3 months of cancelling. I complained to ABTA and the next day I was advised that my refund had been processed. I booked direct with MSC but if your TA is a member it might work. Good luck! Did you speak to ABTA direct as i cannot find a telephone number and the website said it is not taking any calls.Also a written complaint may take up to 50 days for a reply so it seems i am in a catch 22 situation. Link to comment Share on other sites More sharing options...
shipper23 Posted September 16, 2020 #80 Share Posted September 16, 2020 1 hour ago, sidari said: Received ours middle of July for this cruise from Cruise 1st, have you tried your credit card issuer ? Unfortunately i have not got a credit card so cannot pursue that option.Looked at complaining via ABTA but cannot phone them and written letters are taking up to 50 days to process, I have found out who the CEO of my Travel Agent is and also his email address so i am going to try that option tomorrow. 1 Link to comment Share on other sites More sharing options...
Vlad 1 of 4 Posted September 16, 2020 Author #81 Share Posted September 16, 2020 5 minutes ago, shipper23 said: Did you speak to ABTA direct as i cannot find a telephone number and the website said it is not taking any calls.Also a written complaint may take up to 50 days for a reply so it seems i am in a catch 22 situation. No I didn't speak to anyone. I did an online complaint and uploaded a load of emails from MSC. I got advised my refund was on the way a day later and received I marked xomplaint as resolved. https://www.abta.com/help-and-complaints/customer-support/register-a-complaint 1 Link to comment Share on other sites More sharing options...
shipper23 Posted September 16, 2020 #82 Share Posted September 16, 2020 52 minutes ago, Vlad 1 of 4 said: No I didn't speak to anyone. I did an online complaint and uploaded a load of emails from MSC. I got advised my refund was on the way a day later and received I marked xomplaint as resolved. https://www.abta.com/help-and-complaints/customer-support/register-a-complaint Thank you i will try this action. Link to comment Share on other sites More sharing options...
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