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Interrogatory Question: Please just answer “Yes” or “No” and your Cruise Date. Have you received your Option 2 refund ?

NotmysecondRodeo

By NotmysecondRodeo,
in Princess Cruises

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fairmontracer

fairmontracer

Posted
Posted
On 5/1/2020 at 2:01 PM, fairmontracer said:

No, March 15th

Princess update from their website last Wednesday (4/29):

Updated April 29, 2020

"Refund processing has begun on cancelled voyages in departure date order. FCC processing begins after you make your choice for this option. This is not an automated process and we are working to ensure attention to detail so that each booking is processed accurately. Our team managing this is also working from home, so we ask for your grace and patience in affording us time to manage this with excellence but know that our team is working to expedite the process as quickly as possible. Please stay healthy and safe."

 

From an email I received from Princess on Friday (5/1):

"We know you’re waiting for your refund and may be frustrated by how long it’s taking. We hear you and are doing everything in our power to get it to you as soon as possible. Rest assured we’ve received your request, and it’s in our queue.
We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time."

 

No time frames mentioned. Their comment "Refund processing has begun" is a bit concerning. Did it just begin?

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msw.delafield

msw.delafield

Posted
Posted

Yes - March 8th

 

No - March 15th

 

Waiting for the refund/FCC's on the cancelled March 15th voyage before booking any future cruise.

Unfortunately, while patiently waiting these past six weeks, we have had three different Onboard Credit offers from my CC account expire.

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Cruise Raider Great Review Rare

Cruise Raider

Posted
Posted
2 hours ago, fairmontracer said:

 

 

No time frames mentioned. Their comment "Refund processing has begun" is a bit concerning. Did it just begin?

 

Exactly!!  We really aren't hearing of people receiving refunds ... so, it may not have started yet.  

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chopper_1

chopper_1

Posted
Posted
16 minutes ago, rickays said:

21 March  NO Refund  YES FCC - did notice .01 short for each of us - wont ask for correction - they may need the .02 cents from both of us 😁

March 21, NO refund yet, but got the 100% FCC, with a bonus $0.01 EXTRA! I'll send you a cheque for $0.02.

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dog

dog

Posted
Posted
On 5/1/2020 at 4:33 AM, NotmysecondRodeo said:

No. April 3, 2020.

You might like to take a look at the refund thread that is 71 pages long on this topic.

Posts by a member on pages #41 & #71 give details of an Option 2 refund.

I'll let you use your search skills to find it.

 

be safe, be kind

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