Paulchili Posted June 3, 2020 #401 Share Posted June 3, 2020 1 hour ago, notjaded said: last night I sent an email to Seabourn, requesting a status update. I just received from them a detailed listing of my deposit charges Lucky you - they won't answer my emails or my phone messages. I have a dispute with CC that they have to answer to by the given date or else. Link to comment Share on other sites More sharing options...
Paulchili Posted June 3, 2020 #402 Share Posted June 3, 2020 (edited) My TA spoke with SB yesterday and was told that my tax refund was processed on 5/27 but may take 10 - 14 business days to appear on my CC. I say BS until I actually see it. I've heard similar talk from them a month ago. All 3 refunds from Oceania posted 3 or 4 days after they were processed. This was cancelled on 2/27 - that is 97 days ago. Will I be the first to a 100? 😀 I know I'll be the first never to give them another penny. Edited June 3, 2020 by Paulchili Link to comment Share on other sites More sharing options...
JPH814 Posted June 3, 2020 Author #403 Share Posted June 3, 2020 OK folks. I took a shot and sent the following email to Seabourn today, with the latest table attached. I think it is self explanatory. Dear Seabourn. I am a very loyal Seabourn customer and – like may others – were greatly disappointed when my May cruise was cancelled. I clearly understand the unprecedented nature of this situation and the difficulty it puts on Seabourn and others in the cruise industry. Clearly this was a sad development for all concerned – the passengers and all those employees of Seabourn both on land and on board. I am also a rather active poster on the website Cruise Critic. I created a post which has received a lot of involvement from other Seabourn customers. To date there has been over 14,000 views of the thread, I asked people to report three things: The date of their cancelled cruise; the date they requested a refund and the date they received a refund. (People would return to he thread to update when they received their refund.) I then started, and continue to update, a table with the data and post the updated table periodically . I recognized that this is anecdotal data. It is self reported and can contain errors or exaggerations. It also is a relatively small sample compared to the universe of transactions that Seabourn processes every day. I also recognize that there are a myriad of factors that can influence the timing of refunds, many more than I can possibly imagine. As you can imagine, the comments range from support and patience to disappointment and anger. Much of the discussion is reasonable, some not so much. If there is one overwhelming question it is this: why is there such disparity in the length of time it takes to receive refunds? Perhaps you might want to respond – either through me or through a direct comment on the Cruise Critic thread: “https://boards.cruisecritic.com/topic/2748503-refund-roll-call/ Thank you for your consideration. Please stay well 1 Link to comment Share on other sites More sharing options...
JPH814 Posted June 3, 2020 Author #404 Share Posted June 3, 2020 As of Date: 6/3/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Days between Request and Refund Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 n Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 u jkwestlake 3/21/2020 3/27/2020 68 n Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 n Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020 83 u cruzluvers 3/22/2020 3/9/2020 86 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 n rgaudet 3/28/2020 3/15/2020 80 u TV24 3/28/2020 3/15/2020 80 n Mauzac 4/5/2020 3/14/2020 81 n Scottie920 4/5/2020 3/16/2020 6/3/2020 79 n remember66 4/5/2020 3/26/2020 69 canadalin 4/8/2020 3/15/2020 80 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 u Hencol 4/20/2020 3/31/2020 64 n Mauzac 4/20/2020 3/30/2020 65 u Marazul 4/22/2020 4/2/2020 62 n astride 4/29/2020 3/30/2020 65 u swaxxy 4/29/2020 3/30/2020 65 DC Traveler 5/2/2020 4/13/2020 51 n Daliowner 5/5/2020 3/11/2020 5/31/2020 81 u mhf 5/6/2020 3/26/2020 5/21/2020 56 u Bobal 5/6/2020 3/11/2020 5/24/2020 74 u Mark56 5/9/2020 3/16/2020 79 n Astride 5/16/2020 4/15/2020 49 u DFW 5/23/2020 4/16/2020 48 u jph814 5/23/2020 4/17/2020 47 u Zelker 5/23/2020 4/15/2020 49 u Jcrobinson48 5/26/2020 4/15/2020 49 DuffyMcDuffy 5/31/2020 4/14/2020 50 n ON Cruiser 5/31/2020 4/14/2020 50 u Flyfishingwidow 6/3/2020 4/15/2020 49 u Wyattsaubt 6/6/2020 4/15/2020 49 MTN1 6/23/2020 4/13/2020 51 crudoll 6/27/2020 4/15/2020 49 JRS51 6/27/2020 3/25/2020 70 Wire 6/27/2020 4/16/2020 48 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 u Jodiandfrank 7/18/2020 3/16/2020 79 u Westport 7/18/2020 4/3/2020 61 Foyt 7/25/2020 3/23/2020 72 u Whystayhome 7/31/2020 5/6/2020 28 u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020 57 labate 8/14/2020 5/7/2020 27 u Clou 9/16/2020 3/27/2020 68 u TV24 10/3/2020 5/7/2020 27 u Whystayhome 10/24/2020 5/6/2020 28 u Not Jaded 12/20/2020 3/20/2020 75 Wire 12/20/2020 3/22/2020 73 u Clou 12/22/2020 4/13/2020 51 u Mmastell 1/13/2021 4/9/2020 5/25/2020 46 barcrab 10/10/2020 4/9/2020 5/30/2020 51 Average 68.6 Link to comment Share on other sites More sharing options...
wesport Posted June 3, 2020 #405 Share Posted June 3, 2020 10 minutes ago, JPH814 said: OK folks. I took a shot and sent the following email to Seabourn today, with the latest table attached. I think it is self explanatory. Dear Seabourn. I am a very loyal Seabourn customer and – like may others – were greatly disappointed when my May cruise was cancelled. I clearly understand the unprecedented nature of this situation and the difficulty it puts on Seabourn and others in the cruise industry. Clearly this was a sad development for all concerned – the passengers and all those employees of Seabourn both on land and on board. I am also a rather active poster on the website Cruise Critic. I created a post which has received a lot of involvement from other Seabourn customers. To date there has been over 14,000 views of the thread, I asked people to report three things: The date of their cancelled cruise; the date they requested a refund and the date they received a refund. (People would return to he thread to update when they received their refund.) I then started, and continue to update, a table with the data and post the updated table periodically . I recognized that this is anecdotal data. It is self reported and can contain errors or exaggerations. It also is a relatively small sample compared to the universe of transactions that Seabourn processes every day. I also recognize that there are a myriad of factors that can influence the timing of refunds, many more than I can possibly imagine. As you can imagine, the comments range from support and patience to disappointment and anger. Much of the discussion is reasonable, some not so much. If there is one overwhelming question it is this: why is there such disparity in the length of time it takes to receive refunds? Perhaps you might want to respond – either through me or through a direct comment on the Cruise Critic thread: “https://boards.cruisecritic.com/topic/2748503-refund-roll-call/ Thank you for your consideration. Please stay well Thank you!! It will be interesting to see if they respond. Its discouraging to see people that cancelled after when I did, and got their refund while I wait. Don't get me wrong, I am thrilled they received their monies, but what order are they doing the process in. I am sure we will all get through this. Link to comment Share on other sites More sharing options...
Joc123 Posted June 3, 2020 #406 Share Posted June 3, 2020 Can you add us to the list please? Cruise date - 4/29/20 Seabourn cancelled Cash refund requested - 3/31/20 Really appreciate what you are doing , thank you Link to comment Share on other sites More sharing options...
JodiandFrank Posted June 3, 2020 #407 Share Posted June 3, 2020 31 minutes ago, JPH814 said: OK folks. I took a shot and sent the following email to Seabourn today, with the latest table attached. I think it is self explanatory. Dear Seabourn. I am a very loyal Seabourn customer and – like may others – were . Fantastic!!!!! I can’t wait to hear if they respond! BTW - I noticed our Nov 7 Cruise was not listed. it was cancelled on 5/6/2020. We are waiting for FCC only. Was that why it was not on the list? Also, I’m curious. We have two flights that need to be cancelled because our November cruise was cancelled. I have yet to call the airline because if they cancel or change the flights I may be able to get my money back. If I cancel I will have a change fee at best, because they are non-refundable tickets. Did any of you have airline tickets to deal with because of a cancelled flight and will Seabourn pick up the change fees? (if I would live long enough to collect them.....) Link to comment Share on other sites More sharing options...
whystayhome Posted June 3, 2020 #408 Share Posted June 3, 2020 I am also waiting to cancel business tickets I paid for R/T Vancouver and business tickets with miles to Athens. Waiting for United to waive change fees... linda Link to comment Share on other sites More sharing options...
Laylam Posted June 4, 2020 #409 Share Posted June 4, 2020 Thank you JPH814 for taking the time to do this. Would you please add us to the list. Cruise Date 5/9/20 Refund requested 4/1/20 (so far 65 days and still waiting) Cruise Date 5/23/20 Refund requested 4/16/20 (so far 50 days and still waiting) Link to comment Share on other sites More sharing options...
notjaded Posted June 4, 2020 #410 Share Posted June 4, 2020 (edited) 3 hours ago, whystayhome said: I am also waiting to cancel business tickets I paid for R/T Vancouver and business tickets with miles to Athens. Waiting for United to waive change fees... linda Linda, United has waived mileage ticket change fees, at least through December. FYI, I've sent you a couple of emails that were bounced back as undeliverable. Edited June 4, 2020 by notjaded Link to comment Share on other sites More sharing options...
tv24 Posted June 4, 2020 #411 Share Posted June 4, 2020 Thanks JPH! You are the best! But I doubt if SB will respond because they have never had a presence on Cruise Critic, and their office seems to be short-staffed and in chaos. Nevertheless, your efforts are much appreciated! Solidarity! 1 Link to comment Share on other sites More sharing options...
Mauzac Posted June 4, 2020 #412 Share Posted June 4, 2020 10 hours ago, wesport said: Thank you!! It will be interesting to see if they respond. Its discouraging to see people that cancelled after when I did, and got their refund while I wait. Don't get me wrong, I am thrilled they received their monies, but what order are they doing the process in. I am sure we will all get through this. Totally agree. Of all the refunds received, there are only 2 who had to wait over 80 days. And yet there are a fair few people over that 80 day mark waiting, of which I am one. The lowest number of days to wait was 46, well... I am on the way to double that! I also want to echo your sentiment about being delighted that people ARE getting their money back! I have asked if my two back to back cruises could be paid together so that I don't have to repeat the whole thing again two weeks after receiving a refund, but it is in the hands of SB and there is nothing SB UK can do over here. I really must step away from my banking app, I'm trying to limit myself to checking twice a day! Link to comment Share on other sites More sharing options...
Rambo_Trout Posted June 4, 2020 #413 Share Posted June 4, 2020 4 Weeks after our Refund came through to CCs, our TA finally got approval of our FCCs. You will be disappointed to note that the FCCs are not worth their value, as TA Commission has already been paid, meaning that TA Prices are not as low as expected (checked with 2 major Cruise Specialists). We got £ 2,581 Price Reduction, for a £ 2,900 FCC, an 11% hit, so, our total FCCs of £ 7,686 became worth £ 6,840. Also, we were not aware that the FCD of 5% reduction only applies to the Cruise Fare, AFTER Taxes, Fees & Port Expenses. Nett result: Paying £ 2,500 more than anticipated......about the same as the profit so far on my Carnival Shares 🤣. 1 Link to comment Share on other sites More sharing options...
wesport Posted June 4, 2020 #414 Share Posted June 4, 2020 13 hours ago, JPH814 said: OK folks. I took a shot and sent the following email to Seabourn today, with the latest table attached. I think it is self explanatory. Dear Seabourn. I am a very loyal Seabourn customer and – like may others – were greatly disappointed when my May cruise was cancelled. I clearly understand the unprecedented nature of this situation and the difficulty it puts on Seabourn and others in the cruise industry. Clearly this was a sad development for all concerned – the passengers and all those employees of Seabourn both on land and on board. I am also a rather active poster on the website Cruise Critic. I created a post which has received a lot of involvement from other Seabourn customers. To date there has been over 14,000 views of the thread, I asked people to report three things: The date of their cancelled cruise; the date they requested a refund and the date they received a refund. (People would return to he thread to update when they received their refund.) I then started, and continue to update, a table with the data and post the updated table periodically . I recognized that this is anecdotal data. It is self reported and can contain errors or exaggerations. It also is a relatively small sample compared to the universe of transactions that Seabourn processes every day. I also recognize that there are a myriad of factors that can influence the timing of refunds, many more than I can possibly imagine. As you can imagine, the comments range from support and patience to disappointment and anger. Much of the discussion is reasonable, some not so much. If there is one overwhelming question it is this: why is there such disparity in the length of time it takes to receive refunds? Perhaps you might want to respond – either through me or through a direct comment on the Cruise Critic thread: “https://boards.cruisecritic.com/topic/2748503-refund-roll-call/ Thank you for your consideration. Please stay well Just a thought. Since Chris Austin is still vp of marketing, might we consider sending this also to him. We could try caustin@seabourn.com or caustin@hollandamerica.com Just a thought Link to comment Share on other sites More sharing options...
wesport Posted June 4, 2020 #415 Share Posted June 4, 2020 Also might forward to skruse@hollandamerica.com Link to comment Share on other sites More sharing options...
JPH814 Posted June 4, 2020 Author #416 Share Posted June 4, 2020 14 hours ago, JodiandFrank said: Fantastic!!!!! I can’t wait to hear if they respond! BTW - I noticed our Nov 7 Cruise was not listed. it was cancelled on 5/6/2020. We are waiting for FCC only. Was that why it was not on the list? Also, I’m curious. We have two flights that need to be cancelled because our November cruise was cancelled. I have yet to call the airline because if they cancel or change the flights I may be able to get my money back. If I cancel I will have a change fee at best, because they are non-refundable tickets. Did any of you have airline tickets to deal with because of a cancelled flight and will Seabourn pick up the change fees? (if I would live long enough to collect them.....) yes - I had not intended to track FCC "refunds" , but only cash refunds. I did not want to further complicate things with what is most likely a different process. Link to comment Share on other sites More sharing options...
JPH814 Posted June 4, 2020 Author #417 Share Posted June 4, 2020 1 hour ago, wesport said: Just a thought. Since Chris Austin is still vp of marketing, might we consider sending this also to him. We could try caustin@seabourn.com or caustin@hollandamerica.com Just a thought I will forward the email to him. I sent it to two generic mailboxes: guest relations and PR. Link to comment Share on other sites More sharing options...
JPH814 Posted June 4, 2020 Author #418 Share Posted June 4, 2020 A couple of adds: As of Date: 6/4/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Days between Request and Refund Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 jkwestlake 3/21/2020 3/27/2020 69 Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020 83 cruzluvers 3/22/2020 3/9/2020 87 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 rgaudet 3/28/2020 3/15/2020 81 TV24 3/28/2020 3/15/2020 81 Mauzac 4/5/2020 3/14/2020 82 Scottie920 4/5/2020 3/16/2020 6/3/2020 79 remember66 4/5/2020 3/26/2020 70 canadalin 4/8/2020 3/15/2020 81 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 Hencol 4/20/2020 3/31/2020 65 Mauzac 4/20/2020 3/30/2020 66 Marazul 4/22/2020 4/2/2020 63 astride 4/29/2020 3/30/2020 66 swaxxy 4/29/2020 3/30/2020 66 joc123 4/29/2020 3/31/2020 65 DC Traveler 5/2/2020 4/13/2020 52 Daliowner 5/5/2020 3/11/2020 5/31/2020 81 mhf 5/6/2020 3/26/2020 5/21/2020 56 Bobal 5/6/2020 3/11/2020 5/24/2020 74 Mark56 5/9/2020 3/16/2020 80 Laylam 5/9/2020 4/1/2020 64 Astride 5/16/2020 4/15/2020 50 DFW 5/23/2020 4/16/2020 49 jph814 5/23/2020 4/17/2020 48 Zelker 5/23/2020 4/15/2020 50 Laylam 5/23/2020 4/16/2020 49 Jcrobinson48 5/26/2020 4/15/2020 50 DuffyMcDuffy 5/31/2020 4/14/2020 51 ON Cruiser 5/31/2020 4/14/2020 51 Flyfishingwidow 6/3/2020 4/15/2020 50 Wyattsaubt 6/6/2020 4/15/2020 50 MTN1 6/23/2020 4/13/2020 52 crudoll 6/27/2020 4/15/2020 50 JRS51 6/27/2020 3/25/2020 71 Wire 6/27/2020 4/16/2020 49 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 Jodiandfrank 7/18/2020 3/16/2020 80 Westport 7/18/2020 4/3/2020 62 Foyt 7/25/2020 3/23/2020 73 Whystayhome 7/31/2020 5/6/2020 29 Jcrobinson48 8/12/2020 4/5/2020 6/1/2020 57 labate 8/14/2020 5/7/2020 28 Clou 9/16/2020 3/27/2020 69 TV24 10/3/2020 5/7/2020 28 barcrab 10/10/2020 4/9/2020 5/30/2020 51 Whystayhome 10/24/2020 5/6/2020 29 Not Jaded 12/20/2020 3/20/2020 76 Wire 12/20/2020 3/22/2020 74 Clou 12/22/2020 4/13/2020 52 Mmastell 1/13/2021 4/9/2020 5/25/2020 46 Average 68.6 1 Link to comment Share on other sites More sharing options...
cruzluvers Posted June 4, 2020 #419 Share Posted June 4, 2020 14 minutes ago, JPH814 said: A couple of adds: As of Date: 6/4/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Days between Request and Refund Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 jkwestlake 3/21/2020 3/27/2020 69 Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020 83 cruzluvers 3/22/2020 3/9/2020 87 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 rgaudet 3/28/2020 3/15/2020 81 TV24 3/28/2020 3/15/2020 81 Mauzac 4/5/2020 3/14/2020 82 Scottie920 4/5/2020 3/16/2020 6/3/2020 79 remember66 4/5/2020 3/26/2020 70 canadalin 4/8/2020 3/15/2020 81 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 Hencol 4/20/2020 3/31/2020 65 Mauzac 4/20/2020 3/30/2020 66 Marazul 4/22/2020 4/2/2020 63 astride 4/29/2020 3/30/2020 66 swaxxy 4/29/2020 3/30/2020 66 joc123 4/29/2020 3/31/2020 65 DC Traveler 5/2/2020 4/13/2020 52 Daliowner 5/5/2020 3/11/2020 5/31/2020 81 mhf 5/6/2020 3/26/2020 5/21/2020 56 Bobal 5/6/2020 3/11/2020 5/24/2020 74 Mark56 5/9/2020 3/16/2020 80 Laylam 5/9/2020 4/1/2020 64 Astride 5/16/2020 4/15/2020 50 DFW 5/23/2020 4/16/2020 49 jph814 5/23/2020 4/17/2020 48 Zelker 5/23/2020 4/15/2020 50 Laylam 5/23/2020 4/16/2020 49 Jcrobinson48 5/26/2020 4/15/2020 50 DuffyMcDuffy 5/31/2020 4/14/2020 51 ON Cruiser 5/31/2020 4/14/2020 51 Flyfishingwidow 6/3/2020 4/15/2020 50 Wyattsaubt 6/6/2020 4/15/2020 50 MTN1 6/23/2020 4/13/2020 52 crudoll 6/27/2020 4/15/2020 50 JRS51 6/27/2020 3/25/2020 71 Wire 6/27/2020 4/16/2020 49 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 Jodiandfrank 7/18/2020 3/16/2020 80 Westport 7/18/2020 4/3/2020 62 Foyt 7/25/2020 3/23/2020 73 Whystayhome 7/31/2020 5/6/2020 29 Jcrobinson48 8/12/2020 4/5/2020 6/1/2020 57 labate 8/14/2020 5/7/2020 28 Clou 9/16/2020 3/27/2020 69 TV24 10/3/2020 5/7/2020 28 barcrab 10/10/2020 4/9/2020 5/30/2020 51 Whystayhome 10/24/2020 5/6/2020 29 Not Jaded 12/20/2020 3/20/2020 76 Wire 12/20/2020 3/22/2020 74 Clou 12/22/2020 4/13/2020 52 Mmastell 1/13/2021 4/9/2020 5/25/2020 46 Average 68.6 Thanks so much JPH814 for all your efforts. We are now "top man" on the list with 87 days and no credit. We, too, are happy for those who have received theirs but still wonder why others have gotten theirs for later cruises and later request dates:( 1 Link to comment Share on other sites More sharing options...
zelker Posted June 4, 2020 #420 Share Posted June 4, 2020 2 hours ago, Rambo_Trout said: Also, we were not aware that the FCD of 5% reduction only applies to the Cruise Fare, AFTER Taxes, Fees & Port Expenses. That's always been the case, at least since we've been sailing with Seabourn. Same goes with any travel agent discounts you might get. Link to comment Share on other sites More sharing options...
Rambo_Trout Posted June 4, 2020 #421 Share Posted June 4, 2020 1 hour ago, zelker said: That's always been the case, at least since we've been sailing with Seabourn. Same goes with any travel agent discounts you might get. Thanks Zelker. We have only been on two Seabourn Cruises so far, so a lot of this is new to us. On a brighter note, we have just booked Norway & The Baltic for July 2021 (instead of rebooking Sydney to Singapore, as less risk for us). Kevin 1 Link to comment Share on other sites More sharing options...
rgaudet Posted June 4, 2020 #422 Share Posted June 4, 2020 For what it’s worth, I called seabourn today to check. They said my March cruise should have been refunded by now and it must have fallen through the cracks somehow. They said it is now in a different queue That deals with errors. I’m not sure what to believe but for now I’m trusting that it is going to be dealt with. We shall see. rob Link to comment Share on other sites More sharing options...
MightyQuinn Posted June 5, 2020 #423 Share Posted June 5, 2020 On 6/3/2020 at 12:30 PM, Paulchili said: I know I'll be the first never to give them another penny. Paulchili, there's no doubt that SB has let you down. We're in the same situation with Crystal and we're seriously ticked off. But we have FCC that has some value and we'd like to use. Will you let your FCC with SB expire worthless? Or will you give them another deposit so you can use your FCC? Link to comment Share on other sites More sharing options...
notjaded Posted June 5, 2020 #424 Share Posted June 5, 2020 30 minutes ago, MightyQuinn said: Paulchili, there's no doubt that SB has let you down. We're in the same situation with Crystal and we're seriously ticked off. But we have FCC that has some value and we'd like to use. Will you let your FCC with SB expire worthless? Or will you give them another deposit so you can use your FCC? Not Paulchili, but I am familiar with Seabourn FCC. When they expire after four years, one gets a full refund. That is, if Seabourn is not bankrupt. Link to comment Share on other sites More sharing options...
Paulchili Posted June 5, 2020 #425 Share Posted June 5, 2020 7 hours ago, rgaudet said: For what it’s worth, I called seabourn today to check. They said my March cruise should have been refunded by now and it must have fallen through the cracks somehow. They said it is now in a different queue That deals with errors. I’m not sure what to believe but for now I’m trusting that it is going to be dealt with. We shall see. rob I don't believe anything I hear from SB. I called today and surprisingly got through reasonably quickly. I am waiting for a refund of $2556 in taxes. A few days ago I got a credit of $2196 on my card. My question was what does this represent as it doesn't match either the taxes ($2556) or air changes fees ($2400+). I was told that my $2556 "is in the queue" - a line I've heard about a month ago. I asked why has it not been sent as it was claimed on 2/27 (98 days ago) and what was the $2196 for. I was put on hold for over 45 minutes after which I was told I have to ask my TA as that was a TA booking. This is info the agent would have known from the beginning when I gave my name and booking number. So I spent an hour on the phone without any meaningful answer. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now