sasset Posted May 8, 2020 #1 Share Posted May 8, 2020 We've only canceled by phone with an agent, but the hold times are long right now. Anyone had any issues canceling via the Celebrity website? Thanks Link to comment Share on other sites More sharing options...
Rare mom says Posted May 9, 2020 #2 Share Posted May 9, 2020 If you booked with a TA, then you have to cancel through them too. Celebrity won't talk to you, only them. Link to comment Share on other sites More sharing options...
Oville Posted May 9, 2020 #3 Share Posted May 9, 2020 (edited) We never went thru the website only our TAs, took somewhere between 2-3 weeks each time. Edited May 9, 2020 by Oville Link to comment Share on other sites More sharing options...
jelayne Posted May 9, 2020 #4 Share Posted May 9, 2020 I’m not sure what number you are calling but I have gotten thru to the. Captains Club number with no wait twice in the past 2 weeks. Link to comment Share on other sites More sharing options...
az_tchr Posted May 9, 2020 #5 Share Posted May 9, 2020 If you TA doesn't return a call or email within a day you have the wrong TA. They are busy and working from home. Leaving a message might be better and certainly easier both both of you. Link to comment Share on other sites More sharing options...
Oville Posted May 9, 2020 #6 Share Posted May 9, 2020 If you have a TA (TAs) that do a lot of business with Celebrity and you have a relationship with the person you work with I promise you the response was quick and the refunds received pretty shortly thereafter. We never had a sense we needed to call our credit card company. Link to comment Share on other sites More sharing options...
sasset Posted May 9, 2020 Author #7 Share Posted May 9, 2020 Thanks for the replies. I guess I wasn't clear. Booked onboard last year, no TA involved. Main reservation line super long waits. I was just curious if cancelations through the website were reliable. Didn't think to call Captains Club. That's what I'll do Link to comment Share on other sites More sharing options...
Rare hcat Posted May 9, 2020 #8 Share Posted May 9, 2020 We could not locate a cancel button...but there has to be a way! I might not trust it.. Like ordering luggage tags! Link to comment Share on other sites More sharing options...
sasset Posted May 9, 2020 Author #9 Share Posted May 9, 2020 There’s a cancel sailing button in manage my reservation. Link to comment Share on other sites More sharing options...
sasset Posted May 9, 2020 Author #10 Share Posted May 9, 2020 Correction: The website has changed the 'Manage My Reservation' since I logged in yesterday. I don't get the drop down that had the cancel button. Link to comment Share on other sites More sharing options...
deliver42 Posted May 10, 2020 #11 Share Posted May 10, 2020 Cancel on the website hasn't been available for some time. Link to comment Share on other sites More sharing options...
george35 Posted May 11, 2020 #12 Share Posted May 11, 2020 I booked thru a TA & when our March 28th cruise was cancelled I emed the form Celebrity sent me & I got my money 3 days ago, did not call TA. george35 Link to comment Share on other sites More sharing options...
az_tchr Posted May 11, 2020 #13 Share Posted May 11, 2020 15 minutes ago, george35 said: I booked thru a TA & when our March 28th cruise was cancelled I emed the form Celebrity sent me & I got my money 3 days ago, did not call TA. george35 George. If Celebrity cancels you get a FCC form emailed to you and can cancel. You are correct. If you want to cancel then you need to call. The cancel button apparently is gone. Link to comment Share on other sites More sharing options...
Marelaine Posted May 11, 2020 #14 Share Posted May 11, 2020 I received an email saying my cruise was cancelled. There was a link in there where I could choose a 100% refund. I clicked on that and received an email saying I would be refunded within 45 days. Link to comment Share on other sites More sharing options...
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