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Are American Crew Members as Good as Foreign-born Ones?

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My wife and I have been on nearly thirty ocean cruises. No matter which line we sail on, the crew members who interact the most with the passengers---room stewards, dining room servers, bartenders, etc.---are from outside the U.S., primarily the Philippines, Indonesia, Latin America, and Eastern Europe, most of whom are dedicated and extremely hard-working people. My understanding is that American Cruise Lines hires only U.S. citizens. If that's true, are they as good as the foreign-born crew members on other lines? It's a very tough job, and I wonder how many Americans these days are up for working 10 or 11 hours a day, 7 days a week, for months at a time. Or do U.S. labor laws require that they can't work such demanding schedules? I want to be sure the service will be good before I book a cruise on ACL.

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Posted (edited)

On our one and only ACL cruise:

Were they nice young people?   Yes!

Were they motivated and hardworking?   Yes!

Were they well trained for their positions?  No

I blame that on the cruise line, not the crew members.

Edited by seadaze10

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Posted (edited)

Based on my experience, you're not asking the right question. Yes, the staff and crew are all Americans. The difference is that most of those foreign-born cruise workers you are trying to compare with are professionals and ACL runs a 28-week internship program for lack of a better term. That means all the workers onboard are pretty inexperienced in their jobs. Service has been all over the range in our experience, but rarely good. Both ACL ships we cruised on experienced a worker walkout while we were aboard.

See question 4.

Edited by dfb

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