DAY 70 NO CREDIT NO REFUND $8,500 ON 3 CABINS

[Biker19]

27 minutes ago, not-enough-cruising said:

The big deal is I don’t give interest free loans to multi billion dollar companies. 

How about the IRS?

 

Biker, who usually borrows from the IRS, interest free.

Edited May 27, 2020 by Biker19

[not-enough-cruising]

12 minutes ago, Biker19 said:

How about the IRS?

 

Biker, who usually borrows from the IRS, interest free.

Nope, don’t let them hold my money either, they are happy to let me have it so I’m using it 

Edited May 27, 2020 by not-enough-cruising

[SJ1_]

DAY 79   

I got a email from RC today

"and will be reviewed by an Executive Escalations Representative shortly"

 

On 5/15/20 I also got

"Thank you for your email.  I would be happy to address your inquiry.

 

on 5/22/20 I also got  (have not clue how they came up with this, I have a feeling its an automatic reply)

"Thank you for letting us know your inquiry was resolved! We'll go ahead and close any emails you've sent from the email address you've provided.  "

 

I also read where the CEO  Fain  claims to read all of his email.  

I couldn't find it 

If anyone has it Id appreciate it.

 

 

 

[SJ1_]

4 minutes ago, not-enough-cruising said:

I paid the fare in Oct 2019, and contested the charge in May 2020

wow thanks for getting back to me

I thought I was wasting my time on that one

will try this week!

[Kbonner]

Day 70 here as well and no final payment for 2 cruises , for one not even the taxes and port fees

[suesnake2002]

Day 84 here. Although i have recieved some refunds, they still owe me $1,100. The funny thing being that I have recieved 3 refunds of $11.80. 

[HSVcruiser01]

19 hours ago, SJ1_ said:

DAY 79   

I got a email from RC today

"and will be reviewed by an Executive Escalations Representative shortly"

 

On 5/15/20 I also got

"Thank you for your email.  I would be happy to address your inquiry.

 

on 5/22/20 I also got  (have not clue how they came up with this, I have a feeling its an automatic reply)

"Thank you for letting us know your inquiry was resolved! We'll go ahead and close any emails you've sent from the email address you've provided.  "

 

I also read where the CEO  Fain  claims to read all of his email.  

I couldn't find it 

If anyone has it Id appreciate it.

 

 

 

could you share the email address you used to get this answer about Executive Escalations Rep ???

[SJ1_]

2 hours ago, HSVcruiser01 said:

could you share the email address you used to get this answer about Executive Escalations Rep ???

I googled royal caribbean  contact and there is a form u can fill out

They are good at hiding emails

 

[Kbonner]

On 6/2/2020 at 8:45 AM, Kbonner said:

Day 70 here as well and no final payment for 2 cruises , for one not even the taxes and port fees

Yesterday a phone rep told my TA that the port fees/taxes are not coming because RCCL itself is waiting for the port fees to be refunded by the port authorities.

OMG the lies become so ridiculous. This is really unworthy a so called world class company

[SJ1_]

On 6/1/2020 at 6:17 PM, SJ1_ said:

 

On 6/1/2020 at 6:11 PM, not-enough-cruising said:

I paid the fare in Oct 2019, and contested the charge in May 2020

DAY 82  SO I called my CC company and they gave me the info. I have to supply them with to dispute the charges

will have to mail it in etc.  Will  let you know what happens if anything....

[Midwestgal]

Someone should start a poll. If you received your refund did you book through RCI  or did you use a cruise agent or a big box store. 
just curious if I made any difference.

I’d do it but not sure I know how......I’ll see

[SJ1_]

On 6/1/2020 at 6:17 PM, SJ1_ said:

wow thanks for getting back to me

I thought I was wasting my time on that one

will try this week!

Updaye: Contacted credit card company on 6.2.20

Long  process .....a lot of paperrwork  RC has until 9.2.20 to respond.  

Will see ... been   4 months on 7.14.20

Lesson learned  file right away with credit card ... 

.

[mek]

19 hours ago, SJ1_ said:

Updaye: Contacted credit card company on 6.2.20

Long  process .....a lot of paperrwork  RC has until 9.2.20 to respond.  

Will see ... been   4 months on 7.14.20

Lesson learned  file right away with credit card ... 

.

File right away - absolutely.  I filed with Amex the moment my June cruise was officially cancelled the end of March and had my money back within two weeks. I wasn't about to wait forever like some seem so willing to do.  It's hard to understand people's thinking - like the rumor that you would be blacklisted if you filed a claim or those who want to help "save" the cruise lines.  It's our money, not theirs and if they can't provide the service we paid for then they need to refund the money immediately.