Avalon Waterways Cruise Refunds

[loveboaters]

Avalon has only provided credits for cruises cancelled due to COVID-19. Has anyone had success getting a refund? I am considering going to my credit card company for help. My financial situation has changed dramatically since the start of the pandemic, so I would really like to have the 7K+ as I'm not sure I will be taking a river cruise anytime soon.  

[kent9xxx1]

Call your credit card asap.  Give them the cancellation email.  

[qbay46]

Hi, 

  Avalon cancelled my river cruise on 13th May and my TA had my money back and into my 

 credit card on 28th May. Was very pleased with that response from Avalon and my TA.

[PaulS]

If you read their website closely, you will see that they do offer refunds, but it is in very small print. 
Our May cruise was cancelled towards the end of March, and we immediately requested a refund. We just received the refund to our credit card about two weeks ago, so it took about 8 weeks for them to process the refund.