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Ourusualbeach

Amplification Update and Itinerary Changes

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So I called back a couple of days after first call and asked for Resolutions, spoke to Josh, had to send him our email received from RCCL and with a phone call about 1 hour and 20 minutes, he came back took my phone number and today 3 days later we did get a call from a lady in Revenue who apologized several times for the how wrong our future stay was handled. She had already reserved another suite in Star Class for us and we did get upgraded to Grand Panoramic Suite - 1 bedr with price protection. No one can really handle this kind of situation except Revenue. So while I initially called to just make sure we were really given our best choice, we are pleasantly surprised by how this was really taken care of. Back to Star Class we go. Thank you Royal!!! 🥰

Edited by BettyGiggles

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36 minutes ago, BettyGiggles said:

So I called back a couple of days after first call and asked for Resolutions, spoke to Josh, had to send him our email received from RCCL and with a phone call about 1 hour and 20 minutes, he came back took my phone number and today 3 days later we did get a call from a lady in Revenue who apologized several times for the how wrong our future stay was handled. She had already reserved another suite in Star Class for us and we did get upgraded to Grand Panoramic Suite - 1 bedr with price protection. No one can really handle this kind of situation except Revenue. So while I initially called to just make sure we were really given our best choice, we are pleasantly surprised by how this was really taken care of. Back to Star Class we go. Thank you Royal!!! 🥰

Thanks for the update!  So glad for you.  I am glad you called back.  It just goes to show you that it is who you talk to.  See you on board.

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On 6/12/2020 at 7:52 PM, Bonroxie19 said:

I will able to call today and move my reservation price protected to symphony.  It did take about an hour.  At first they stated not price protected but i asked kindly for the representative to check with someone else.  They did and got the correct information.  They claimed they will need to fix the price and send me a updated form.  The first form i received showed the new date and ship but the price is double what my price protection was.  He said i should have within. 36 hours the correct invoice.  I have all is information so will wait to monday for the correct paperwork.   Fingers crossed...lol.

UPDATE:  received my new corrected bill for Symphony and it is correct and only $150.00 in port fees more than Allure was.  I am very happy. 

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