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TheRampantSnail

Regent Reassurance and FCC

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We have taken 125% FCC for a cruise in April cancelled by Regent. All details have been agree with our Travel Agent but I was wondering how long it takes Regent to issue the actual certificates. Does anyone have any experience?

 

Turning to Regent Reassurance (reduced deposit, $1000 onboard credit etc) we would like to use our FCC with this promotion. It is valid for all cruises before 31 December 2020 but bookings have to be made by 31 July 2020. Currently, only cruises up to the beginning of May 2022 are listed. Regent (UK) has told our travel agent that later cruises will be listed in August - which rather restricts the validity of the Reassurance programme. We have a travel schedule in place for 2021 (virus permitting) so would be looking to take our next Regent cruise in 2022 - but we have the dilemna of whether to take that cruise in early 2022 (where, for various reasons, none of the itineraries are ideal) or waiting and hoping later cruises are listed before the end of July.

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In previous years Regent has announced the new itineraries in August. It is highly unlikely that new cruises for mid 2022 onwards will be listed any earlier this year.

 

1 hour ago, TheRampantSnail said:

All details have been agree with our Travel Agent but I was wondering how long it takes Regent to issue the actual certificates.

I am not aware that Regent issues any form of certificate.

Just make sure you have the value, and validity period, of the FCC clearly in writing from your TA and/or Regent.

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Your TA can get a screenshot from Regent showing all your FCC listed in your profile.  I always keep an updated copy myself.

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2 hours ago, TheRampantSnail said:

We have taken 125% FCC for a cruise in April cancelled by Regent. All details have been agree with our Travel Agent but I was wondering how long it takes Regent to issue the actual certificates. Does anyone have any experience?

 

Turning to Regent Reassurance (reduced deposit, $1000 onboard credit etc) we would like to use our FCC with this promotion. It is valid for all cruises before 31 December 2020 but bookings have to be made by 31 July 2020. Currently, only cruises up to the beginning of May 2022 are listed. Regent (UK) has told our travel agent that later cruises will be listed in August - which rather restricts the validity of the Reassurance programme. We have a travel schedule in place for 2021 (virus permitting) so would be looking to take our next Regent cruise in 2022 - but we have the dilemna of whether to take that cruise in early 2022 (where, for various reasons, none of the itineraries are ideal) or waiting and hoping later cruises are listed before the end of July.

We, in the U.S., also took the "125% FCC" for a July 2020 cruise cancelled by Regent. We had a specific July 2021 replacement cruise period in mind. Out TA showed me a "screen shot" of our Regent account that indicated separately for DW and I: our FCC Account No.; our SS Society No.; the the 100% FCC amount, the 25% FCC amount; date of origination of the FCC; and the "sail-by" date of the FCCs (31 Dec 2022). From what I read on FAQ on the Regent website, Regent holds the info electronically and doesn't send us any copy. Our certificates were initiated on Monday, May 25th for a cruise cancelled on May 20th and we made the FCC choice on Friday, May 22nd.

I am also interested in late 2022  itineraries as a backup to the July 2021 cruise but I don't forsee having any reliable info for quite a while.

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We did not receive a certificate.  However, we did book a cruise within a couple of weeks of the cancelation and paid with FCC’s.  A month or so later, it became obvious that the “new” cruise was going to be cancelled so we transferred the FCC’s to yet another cruise.  I would definitely check with my TA but it seems that You can cancel a cruise booked with FCC’s and apply it to another cruise without penalty (at least this was our experience).

 

If this is doable, you could be a “dummy cruise” and transfer it to a late 2022 cruse when the itineraries come out.  I seriously doubt if the rest of 2022 itineraries will be out early.  If anything, they could be late.

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7 hours ago, TheRampantSnail said:

Regent (UK) has told our travel agent that later cruises will be listed in August - which rather restricts the validity of the Reassurance programme.

The cynic in me says that this is probably by design. But you still have about 6 or 7 weeks to think about it and see what happens.

 

If you go for TC's trick of booking a dummy cruise you intend to cancel, make sure that you cancel and rebook within the time frame that you can use your FCC.  If the FCC must be applied by a certain date and you are past that date, I would be very surprised if they let you do this unless REGENT cancels the cruise.  Also, any promotional benefits on your "dummy booking" would almost certainly not apply to the rebooked cruise.  These are details to ask your TA and make sure you know where you will stand before doing something like this.

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Posted (edited)
34 minutes ago, SusieQft said:

The cynic in me says that this is probably by design. But you still have about 6 or 7 weeks to think about it and see what happens.

 

If you go for TC's trick of booking a dummy cruise you intend to cancel, make sure that you cancel and rebook within the time frame that you can use your FCC.  If the FCC must be applied by a certain date and you are past that date, I would be very surprised if they let you do this unless REGENT cancels the cruise.  Also, any promotional benefits on your "dummy booking" would almost certainly not apply to the rebooked cruise.  These are details to ask your TA and make sure you know where you will stand before doing something like this.

 

Booking "dummy" cruises was a suggestion from a Regent onboard Cruises Consultant (as well as or TA).  This isn't some "trick".  Of course one cannot book a cruise beyond stated booking and sailing dates and I did recommend verifying with your TA.   This is something that. Regent cruisers have been doing for a long time.   

 

P.S.  Just looked up the Regent Reassurance policy as it pertains to FCC's.  

 

  • HOW LONG WILL I HAVE TO REDEEM MY FUTURE CRUISE CREDIT?

     

    The Future Cruise Credit may be applied toward a new reservation(s) made within one year of the Future Cruise Credit issue date. The Future Cruise Credit may be used toward a new reservation(s) for any voyage sailing before December 31, 2022.

     

    And, one. more question answered:

     

     

    IF I USE MY FUTURE CRUISE CREDIT AND THEN NEED TO CANCEL THAT FUTURE CRUISE, WILL I BE ABLE TO REAPPLY MY CREDIT ON ANOTHER RESERVATION?

     

    In the event that you need to cancel your future cruise, outside of penalty, then the Future Cruise Credit would remain valid and may be applied toward another new reservation, provided the new reservation is made within one year of the original Future Cruise Credit issue date and toward a Regent voyage sailing before December 31, 2022.

Edited by Travelcat2

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Posted (edited)

I did not mean by "trick" that you could not do it or that it was underhanded.  I was just pointing out that it has limitations, such as finding a "final" use for your FCC before it expires, and also that it probably won't work to preserve the Regent Reassurance promotion past ITS "use by" date.

Edited by SusieQft

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2 hours ago, Travelcat2 said:

Booking "dummy" cruises was a suggestion from a Regent onboard Cruises Consultant (as well as or TA).  This isn't some "trick".  Of course one cannot book a cruise beyond stated booking and sailing dates and I did recommend verifying with your TA.   This is something that. Regent cruisers have been doing for a long time.  

I believe the TS may be booking with Regent(UK) in which case this strategy could mean forfeiting the deposit on the "dummy" cruise, unless Regent(UK) allows the deposit to be applied as an FCC.

As others have advised it is best to check with your TA and/or Regent for what will be allowed and what may cause future difficulties.

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20 minutes ago, flossie009 said:

I believe the TS may be booking with Regent(UK) in which case this strategy could mean forfeiting the deposit on the "dummy" cruise, unless Regent(UK) allows the deposit to be applied as an FCC.

As others have advised it is best to check with your TA and/or Regent for what will be allowed and what may cause future difficulties.

 

I probably should put in my signature that, unless I state otherwise, my responses are for United States and Canadian customers.  Perhaps you would be kind enough to copy the sections of the United Kingdom's "Reassurance Programme" pertaining to the question and post it on this thread.  We would then have information for the United Kingdom as well as the United States and Canada!

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I answered the question about the principal difference with the UK version of Regent Reassurance in a previous post:

https://boards.cruisecritic.com/topic/2744520-regent-refund-experience-please-limit-to-received-refunds/page/9/?tab=comments#comment-59960916 (page 9, post #214):

 On 5/14/2020 at 10:14 PM, Travelcat2 said:

I am assuming that this is the same for both the UK and United States.  Kindly let me know if this is not the case.

Regent Reassurance for UK customers differs from the offer in the US and has significant exclusions.

Wording in the UK is as follows:

"................ reservations made by May 31, 2020.  For all voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit (excluding air and Concierge Collection arrangements if applicable), which can be applied to any new reservation made within one year on any Regent voyage sailing before December 31, 2022"

 

However for completeness I attach a pdf of the full details of the latest version downloaded today from the UK website:

Regent Reassurance _12.06.20.pdf

 

I would point out that my post #9 above was actually about the strategy of booking "dummy" cruises (in the UK penalties kick in immediately a booking is made) rather than about Regent Reassurance (which is only available after final payment has been made):

19 hours ago, flossie009 said:

I believe the TS may be booking with Regent(UK) in which case this strategy could mean forfeiting the deposit on the "dummy" cruise, unless Regent(UK) allows the deposit to be applied as an FCC.

 

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I just want to check my understanding of the Regent Reassurance offer, particularly as it applies, or doesn't apply, to cruises in 2021 & 2022.

 

My interpretation of the terms of the offer are:

  1. Regent Reassurance only applies after a cruise has been paid in full
  2. For reservations made before May 18, 2020 on cruises before the end of 2020 the customer may cancel up to 48 hours prior to departure date & receive 100% FCC
  3. For any reservation made between May 18 to July 31, 2020 the customer may cancel up to 15 days prior to departure & receive 100% FCC
  4. An FCC associated with Regent Reassurance must be applied to a new booking made within one year of issue; the FCC cannot be applied to an existing reservation.

So bookings for cruises in 2021 & 2022 made between May 18 to July 31, 2020 are covered by Regent Reassurance; bookings made before May 18 or after July 31 are not covered - standard cancellation penalties will apply.

 

Am I correct? Sorry if this has been asked & answered before but the terms seem somewhat biased against those of us who booked early for 2021 & 2022

 

 

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As a side note...If you book cruise A and regent cancels it and you get FCC here are some interesting facts.

 

1. The 100% credit can be used for anything. The 25% can only be used for cruise costs, not airfare, etc.

2. If the second cruise cancels, new FCC are issued with new expiration dates....but you don't get 125% again.

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Susan, yes you are correct; however, if you booked prior to 18 May and asked for Regent Reassurance to be added (in order to get $1000 SBC) then you are covered.  If you booked prior to 18 May and your cruise is in 2021 or 2022 you are not yet at final payment and can always cancel and get your deposit back (in USA) less $200.

 

Marc

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We had a booking that we made prior to May 18.    We contacted Regent after May 18 and got the $1,000 SBC and was told that we were covered under Regent Reassurance(even though the original booking was made prior to May 18).   I do not see any specific wording on the reservation reflecting the fact that we now are covered by Regent Reassurance, but assume that we have it.....

 

 

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We have 2 cruises booked for 2021 and 2022. We tried to get the $1000 OBC on either or both but the cruise fares on both had increased so much that we would have paid more than the OBC. Needless to say we didn't do it.  I am so hoping that both cruises will go ahead without any issues. The first one isn't until Sept 2021 so here's hoping.

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4 minutes ago, 1982CruzStart said:

We have 2 cruises booked for 2021 and 2022. We tried to get the $1000 OBC on either or both but the cruise fares on both had increased so much that we would have paid more than the OBC. Needless to say we didn't do it.  I am so hoping that both cruises will go ahead without any issues. The first one isn't until Sept 2021 so here's hoping.

 

Besides segments of Mariner World Cruise and a couple of other sailings that have gone up $100, I am showing no fare increases in 2022.  You should have been able to get the OBC unless your category is sold out.  My 2021 sailing also went up $100 and I was still able to get the OBC.

 

Marc

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8 minutes ago, mrlevin said:

 My 2021 sailing also went up $100 and I was still able to get the OBC.

Our 2021 cruise was booked onboard in 2019 and the price has gone up 750 pp.  As we had booked this one so long ago i knew it was a long shot. 

The 2022 cruise was booked Mar 2020 when we cancelled a 2020 cruise due to my DH's health not covid-19 and transferred the deposit to it. It has gone up 950 pp since we booked. 

Hence in both cases the total new price is way more than the 1000 per suite OBC. 

As usual we seem to book the cruises that go up in price and not get to take advantage of any deals. The one exception was a large price decrease on the 2020 cruise that we had to cancel (and is now canceled by Regent) that we got the decrease price on under the onboard price guarantee.  As it was canceled we never got to take advantage of the price decrease. 

 

Lucky you to be able to take advantage of the new deal. 

 

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Could someone please confirm for me that in order to get the "Regent Reassurance deal" (i.e., the $1,000 OBC) that the cruise has to be fully paid for - no matter when the cruise date is - (not just a deposit) at the time of initial booking?  I've read the "deal" on Regent's website about 3 times now,  and with each reading I get even more confused....So if I wanted to book a 2022 cruise right now (even though the second half of that year's schedule hasn't been posted yet), I could not just pay a "50% reduced deposit fee".....the entire full cruise fare would have to be paid for at the time of that initial booking - and if later, I wanted to cancel that booking, I wouldn't get my money (cash) refunded, but rather just receive a 100% FCC?  Is that the "deal" or am I totally misunderstanding things?  Life shouldn't be this complex.  🤪  Thanks. 

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Full payment not required until it's usual due date.

 

Marc

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1 minute ago, mrlevin said:

Full payment not required until it's usual due date.

 

Marc

Thanks Marc, for the quick reply!  And if I might prevail upon your patience for 2 more questions..... I've got a Dec 2021 cruise (Mariner) already booked (only the deposit paid and final payment not due until mid-2021).  Does this new "Reassurance Deal" only apply to "new" bookings and not to this 2021 cruise I've already/previously booked (way back in Oct 2019)?  And.....since the "deal" closes on July 31, does that (logically) also mean waiting to book a new/additional second-half 2022 cruises (after the follow-on schedule is published) would probably not be covered by this "Reassuarance Deal"?  I would supposed not, as Regent wants to stimulate new bookings right now/immediately...not a couple of months from now.

 

Thanks again, I appreciate your insight and view of things.  Best Regards.   

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You should probably ask your TA or Regent themselves if you really want these answer.  And get everything in writing.

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Wendy,  yes I do have a very good/reliable "Regent Specialist" for a TA.  Just thought that others on this board might already have firsthand experience themselves, with these issues.  The primary reason for this board, right?  

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We have 2 cruises booked in 2021 and one in 2022 and the Regent Reassurance was applied retroactively to all of them. However, your TA will have to request it. There was no change in the timing of final payment.

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15 minutes ago, BBWC said:

We have 2 cruises booked in 2021 and one in 2022 and the Regent Reassurance was applied retroactively to all of them. However, your TA will have to request it. There was no change in the timing of final payment.

BBWC - Thanks so much for your response and the info!  I was hoping that someone on this board could let me know if they had (successfully) requested this.  Best Regards.

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