Guidance issued on cruises

[Jim The Scot]

23 hours ago, Pensioncruiser said:

Wow that will be a major blow to any one who has a cruise booked as they will no longer have insurance cover. Very sad😕

 

They will if they have insurance through nationwide flex plus account and booked their cruise pre March 18th

 

 

Nationwide have updated/reinstated covid cover 

Edited July 10, 2020 by Jim The Scot

[Pensioncruiser]

We are with Nationwide Jim and insurance whilst on holiday is void if the FCO have advised against travel you  could possibly have a claim if it was within the 28 prior to travel, they rejected our claim. 😕

[Jim The Scot]

P

 

Mmm

My understanding was/is holidays booked pre March 18th was/are covered.FCO guidance was implemented on the 17th 

 

Your travel insurance will provide cover for events relating to COVID-19, such as emergency medical expenses abroad, cancelling or cutting short a trip, as long as you are not travelling against doctor’s advice and the FCO were not advising against travel both when you booked your trip and when you depart on that trip. 

Travel insurance will only cover you for circumstances that you were not aware of when you booked the trip or were due to travel.

 

 

 

 

Yeah understood if FCO advice is against non essential travel your not covered

[Pensioncruiser]

Think you are mainly correct it was the 28day clause that did for us😕

[Jim The Scot]

Sorry and disappointng to hear your claim was rejected ?

 

What is the 28 day clause that scuppered your claim?

[Pensioncruiser]

From memory it's that they will not pay out if you claim 28days prior to the cancelled cruise which we had to do because of the FOC & Marella's advice. Can't go into detail as we have legal issues. 🙄

[Jim The Scot]

No probs P 👍

[so,ton saint]

1 hour ago, Jim The Scot said:

No probs P 👍

Looking at cruiseindustrynews read that Key west might  limit the number of paxs coming of ships to 1500 a day ,ships with more than 1300 pax would not be allowed to disembark paxs in key west, that means no port of call for Discovery seems odd.

[bishop84]

1 hour ago, so,ton saint said:

Looking at cruiseindustrynews read that Key west might  limit the number of paxs coming of ships to 1500 a day ,ships with more than 1300 pax would not be allowed to disembark paxs in key west, that means no port of call for Discovery seems odd.

 

This ballot initiative would wipe out virtually all their cruise calls as they often have 2 or more large ships in at a time. I hope that they local economy will survive the impact if this passes in the November referendum. 

 

[FIFE1]

Interesting to see Tui going to cover your insurance  re Covid. But no mention of this applying to cruises 

[Pensioncruiser]

Anything Tui is promising should be treated with scepticism 🤨 

[FIFE1]

You can only take it at face value, given its published on there website and in the public domain I can't see how they can go back on the covid part.

OUR HOLIDAY PROMISE EXPLAINED

COVID COVER 

We promise you peace of mind thanks to a package of benefits including free amends if you contract COVID-19 before you travel and the ‘Holiday Guarantee’ insurance policy.
 

• Every person who travels with us between now and the end of the year will be automatically covered for overseas medical assistance should they contract COVID-19 while on a TUI holiday. You’ll also be covered for any testing costs and we’ll fly you home for medical treatment if required (subject to terms and conditions). 
 

• If you’re asked to self-isolate while you’re away, you’ll be covered for an extended stay and a new return flight home. 
 

• And, you can amend your holiday for free if you contract COVID-19 before your holiday.  
 

• T&Cs apply and you’ll still need your usual travel insurance to cover all other aspects of your holiday. 
 

• To add to this, we’re taking every possible step to protect you against COVID-19 throughout your holiday, from deep-cleaning our aircraft to ensuring our hotels meet the highest standards of hygiene. Find out more about how we’re keeping you safe on our flights and in our hotels. 

 

TUI STANDARDS GUARANTEED

 

We promise you’ll have a brilliant TUI holiday. If there are any significant changes at your hotel, resort or destination, which will stop this from happening, we won’t take you there.  

• You’ll see some changes on your next TUI holiday, but we’ll make sure this isn’t anything significant enough to get in the way of you having a great time.

• So, for example, if you’ve booked a beachside hotel or villa and the beach is closed, we’d consider that to be a significant change.

• Another significant change could be if you’re going on a waterpark holiday and the pools are closed. Or, if your board basis changes and All Inclusive is no longer available. Another example is if you’ve booked a Multi-Destination holiday and it can no longer go ahead in multiple locations as planned.

• If there are due to be significant changes, we’ll get in touch with you directly to discuss alternative holidays, arrange a credit refund voucher or a cash refund.

 

24-HOUR SUPPORT 

 

We promise you’ll be supported 24/7 by our holiday reps. Simply download the TUI App or have a chat with our expertly trained staff.  

• The TUI App is super-easy to use. It’ll help us keep contact as minimal as possible on your holiday and will mean we can keep in touch with you every step of the way.

• You can use it for everything from checking in for your flights to keeping up to date on flight times and transfers. You can also find out about excursions and contact our team 24/7 with any questions.

• The TUI App is also the easiest way for us to contact you throughout your holiday.

• Or, if you prefer, you can contact our resort team 24/7 by phone, SMS or email.

 

QUARANTINE-FREE HOLIDAYS  

 

We promise we’ll only take you on quarantine-free holidays. This means we won’t travel to places where we know you will need to self-isolate when you arrive or when you return home.  

• If we know a destination or hotel is asking people to self-isolate when they arrive in the country, for any length of time, we simply won’t go there.

• If you have to quarantine when you return home, you’ll have the option to change your holiday, as we don’t expect you to do this.

NO HOLIDAY, NO WORRIES 

We promise we’ll get in touch as soon as we can if your holiday can’t go ahead due to COVID-19. We’ll offer you the chance to change your booking to a different holiday. Or, you can take a refund credit note or a full cash refund.

• We’ll be as flexible as we possibly can if COVID-19 means your holiday needs to be cancelled.

• We’re constantly reviewing the latest travel advice around the world and will work with you to take whatever the right action is for your particular circumstances.

[ormy]

I think the answer to all this is, who wants to cruise anyway - isolation onboard - no buffet - towns/cities not wanting visitors - and even with social distancing how can 2000 people avoid one another on a cruise ship.  Think it will be some time before we cruise again.

[Vitalsign]

The Holiday Promise does not apply to cruises as per their Adviser today A decision will be made about cruise Covid 19 cover when they know when they can definitely sail

So if you amend a cruise you do not currently have this guarantee

Edited July 14, 2020 by Vitalsign

[FIFE1]

See today. Marella cruises all cancelled until 30th, only explorer will run commencing the 2nd Oct

[Porky55]

On 7/5/2020 at 9:20 PM, FIFE1 said:

Crew members in high risk groups could work in positions where there is little or no interaction with other individuals.

Do you think a Cruiseline would consider extending an employment contract to an individual that falls into the above  - “high risk” group if they can avoid it? Just saying ....