Vouchers and cash back when Viking cancels cruises

[Ontario/AZ]

We were scheduled on a 6 week cruise from Auckland to Bangkok last March.  Because of COVID 10, part of our cruise was cancelled.  Initially our last 2 weeks were cancelled, then the second  two weeks were cancelled, and finally when we were on the ship after 11 days they decided best to fly us all home.    Because the 6 weeks cruise was segments, 2 weeks, 2 weeks, etc. it was all credited differently.  The last 2 weeks was 100% money paid back and  $500 voucher each.  The second two week portion, credited by 125%.  The 2 weeks we were actually on,  was 50% back. We have been trying to get all of our monies back since we arrived home.  We know exactly what cash we paid for the 6 weeks.  Unfortunately, we booked the last 2 weeks months after the first 4 weeks so nvoicing was crazy.  We know exactly what we did pay by e-check.  We know what vouchers we were given back.  We did the calculations and we know what we should be receiving back.  Unfortuntely, the invoice of the last 2 weeks of the trip was always difficult to understand but we paid it.  Now Viking has calculated the amount owing but it is a few thousand lower than we paid.  We do not know if anyone else is having the same problem.  We have rebooked for 2021 but afraid that with COVID, that we will not even sail.  We will then have to rebook for 2022.  We had 2 cruises booked and we are in agreement with the 125% back.  But the 6 week is a problem.  We have taken Viking cruises  since 2013 and spent close to $40K every year.  So frustrated!!  Anyone else having problems?

[Peregrina651]

Contact Viking at tellus@vikingcruises.com. Include your booking numbers and a phone number along with a brief explanation of your problem. 

[Ontario/AZ]

I have emailed you Peregrina.