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Wolber is History. Jack Anderson at the helm


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15 hours ago, backofficecruising said:

I would think so, similar to when he was in LA, boosted sales and later the company was sold to Genting.

 

Crystal could maybe stand a chance if they first wiped out all the toxic, awful and non experienced management the line currently have (mostly all of them) that was brought in by Rodriguez. The company is falling down like a domino since the COO at the time resigned 

and Covid has made that process even faster.

 

just look at the time of events, Mazloum resigned, Saleau left right after and Rodriguez was likely kicked out or maybe she resigned, who knows , just look where everyone is today and your possible answers are there.

 

Then Wolver came in to barely do nothing. 3-5 years go very fast if you do nothing and later it is too late.

 

Symphony is 25 years old

Serenity is 15 years old

Esprit is 32 years old 

Endeavor is not finished yet.


All these vessels are already sold to investment groups that are expecting their monthly payments.

 

Genting grew too fat without the right leadership and in the process Crystal is the most affected from all of their brands, the US market is very competitive and does not forget situations like not honoring due refunds, old hardware and lack of chemistry with the trade.

 

my two cents, honestly, I would go and sail with Windstar if you are looking for the ocean experience. As per the Rivers is also a mess over there.

Well I'll throw in my two cents.

 

CODID-19 is the cause of the problem.  It is not Genting, nor any one individual.  Without COVID-19 Crystal was on track for a stellar 2020 and had its highest bookings for 2021 across all vessels.  The fleet would have been augmented with a state-of-the art Endeavor.  

 

Aggressive companies do things like lease backs. This is nothing new.  This includes companies on land and at sea.  If you are not high growth you don't do this and if you are a publicly traded slow growth company you offer things like dividends to your shareholders.  High growth companies either offer no dividends or just a small amount to meet requirements in order to put the money back into the company.  What they do offer is more growth potential to shareholders.

 

Did you know Viking took lots of risks and had its set of financial challenges doing this and needed a financial bail out a few years ago or things would have come tumbling down.  But, they were high growth as demonstrated by the number of River Cruise vessels and the rollout of their Ocean Vessels.

 

Most of the Senior Management brought in when Edie was running the company left in the months following her separation from Crystal.

 

Tom Wolber came in on a three year contract.  He focused on several key areas.  You say he did nothing.  I say he did quite a lot.  As I mentioned earlier he stabilized Crystal Cruises.  He eliminated the plan to have a hybrid condo and passenger sailing ship one that many of us had concerns with.  He spent considerable amount of time in the design and building of Endeavor and was on track to make its debut on-schedule if not for the dreaded COVID-19.  By March crew were selected for the new ship and were making plans to join the ship later in the summer.  He was there for all of the planning and the rollout of Serenity from its last dry-dock were a success and they were.  Although he was there for the rollout of Symphony he was not involved in any of its planning.  He also was very involved in the planning of the next generation of Ocean Vessels for Crystal.  Yes three years go fast and even faster when things are happening.  

 

He allowed people to do their jobs providing support they needed both in terms of resources but also by slowing things down so they could focus on what they had to work with.  New itineraries for all vessels  and even the selling of the inaugural voyages of Endeavor were not announced until there was reasonable certainty to ensure schedules were met to avoid all of the changes such as cancelled cruises and the constant revision to itineraries which occurred prior to his appointment.  Was he perfect?  No.  Who is?  

 

I think what is telling is most people seemed genuinely happy with the Crystal Product and other than a few hiccups (Crystal Symphony coming out of dry-dock) the comments I saw on this board and comments from those I sailed with were very positive about all the vessels.  This says a lot too.

 

Most of the cruise lines are struggling.  They are designed to sail and take in revenue.    Many other companies are struggling.  Some such as USA ones had the benefit of getting stimulus such as the USA based airlines but if they get no more stimulus there will be a massive reduction of jobs.  Unlike the cruise industry the USA airlines didn't come to a complete halt.  They not only flew passenger flights but also could carry more freight with lighter passenger loading.   Some cruise lines are already disposing of ships much earlier than planned and to survive have arranged for financing that is not optimal for them but they had no choice.  Carnival is one of those.

 

The area which I wish more was done is refunds from cancelled cruises and that includes more communication.  That was an area where mistakes have been made IMHO.

 

I will not speculate why Jack Anderson was brought in and why he is interim but have at least two thoughts on this.  Also, interim never includes permanent but I won't speculate on that one either.  I also won't speculate on Genting's plans with respect to Crystal Cruises although I also have thoughts on that too.

 

Nothing in life is certain.  And COVID-19 has thrown the worst "monkey wrench" into many industries including travel and hospitality far greater than anything we have seen in our lifetime.  This includes length of the impact and its reach being global versus geographic.

 

I still believe the future is bright and this includes the travel industry and for Crystal.  


What I can say is when a vaccine is available to us, when it has a proven track record my wife and I look forward to sailing Crystal and have cruises planned.  We love sailing Crystal more today (well the last time we sailed) than every before and we love travel so we plan to be back sailing its ocean, river and expedition and yacht vessels.  

 

As I often say time will tell.

 

Keith

 

 

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2 hours ago, Keith1010 said:

 

While people have left and others have arrived and ownership changed I find much of the culture to be consistent. 

 

 

 
 

 

With my experience working under 3 different CEOs at the same company for 10 years was very different - our company culture changed very quickly and drastically including the treatment of employees and customers with each  CEO.

Companies culture always comes from the top management.

The first CEO was at the company for many years and made it a good place to work and do business with.

After his retirement an outside CEO was brought it. His first declaration to employees was: “If you want loyalty, get a dog”. The  company culture changed overnight and not for the better😊

The third CEO from outside added a set of poor business decisions and the company paid for it dearly. The company culture changed quickly and drastically, especially for customers.

The forth CEO changed the company business orientation  to position itself in a very competitive market and failed. 

Four CEOs in 10 years - four very different cultures.

This company would be out of business long time ago if not for the unique backing provided by another branch which absorbed all financial losses.

 

Edited by Sdancer
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10 minutes ago, backofficecruising said:

Please, it’s the only cruise line in the whole industry that did not cancel the world cruise yet, another example of company culture, let’s see all those payments where they go...time to time.

 

In addition to Crystal's 2021 WC, Silversea, MSC and Costa still have their 2021 WC's available for booking. Whether they will actually sail in January 2021 is another story...

 

Silver Whisper WC not yet canceled.

https://www.silversea.com/destinations/world-cruise/world-cruise-2021.html

 

MSC Magnifica WC not yet canceled.

https://www.msccruises.com/en-gl/Cruise-Destinations/MSC-World-Cruise-2021.aspx

 

Costa Deliziosa WC not yet canceled.

https://www.costacruises.com/cruises.html#{!tag=destinationTag}destinationIds=RW&{!tag=embarkTag}embarkPortCode=&{!tag=departTag}departDate=&{!tag=durationTag}duration=&{!tag=portsTag}portsOfCall=&{!tag=shipsTag}shipId=&soldOut=false&sort=departDate asc,price_USD_anonymous asc&group.sort=departDate asc,price_USD_anonymous asc&start=0

 

 

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38 minutes ago, Sdancer said:

With my experience working under 3 different CEOs at the same company for 10 years was very different - our company culture changed very quickly and drastically including the treatment of employees and customers with each  CEO.

Companies culture always comes from the top management.

The first CEO was at the company for many years and made it a good place to work and do business with.

After his retirement an outside CEO was brought it. His first declaration to employees was: “If you want loyalty, get a dog”. The  company culture changed overnight and not for the better😊

The third CEO from outside added a set of poor business decisions and the company paid for it dearly. The company culture changed quickly and drastically, especially for customers.

The forth CEO changed the company business orientation  to position itself in a very competitive market and failed. 

Four CEOs in 10 years - four very different cultures.

This company would be out of business long time ago if not for the unique backing provided by another branch which absorbed all financial losses.

 

I hear you and it can happen but I didn't see this with Crystal. 

 

Sure there were changes but the core culture of being customer focused, focusing on each person as an individual, strong teamwork, focus on entertainment, cuisine and several other areas has been consistent.

 

Crystal has benefited from having the highest retention rate in the cruise industry and I have found those heading the company recognized that in the end it was the people who made the difference.

 

In fact fact this was emphasized in the marketing campaign of 2019 and 2020 which featured guests and the crew

 

Keith

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1 hour ago, Keith1010 said:

I hear you and it can happen but I didn't see this with Crystal. 

 

Sure there were changes but the core culture of being customer focused, focusing on each person as an individual, strong teamwork, focus on entertainment, cuisine and several other areas has been consistent.

 

Crystal has benefited from having the highest retention rate in the cruise industry and I have found those heading the company recognized that in the end it was the people who made the difference.

 

In fact fact this was emphasized in the marketing campaign of 2019 and 2020 which featured guests and the crew

 

Keith

I am glad that you do not see change in culture with Crystal. You obviously cruised a lot with different cruise lines.

I'd like to point out that the corporate and on-board culture could be very different. Crystal treats on-board employees very well - I know that. Corporate culture maybe be very different and covid-19 refunds communication to us was a far cry from our experience on board.

All we can do is judge the corporate on their treatment of customers and their policies:

1. All this misleading refund communication does not show any respect for customers.

2. The admin fee introduced in 2019 for the ocean sailings in 2020  ($100 pp) follow up with increasing admin fee for 2022 ($200 pp). It was well before covid-19.

It is a big change! Why did Crystal do it? What did they get out of it? 

3. Crystal advertised two cruises in January 2021 from Singapore with a very low single supplement by boasting about having Ambassador Hosts on-board to enhance solo cruisers' experience. I find it very misleading since Ambassador Hosts main duties are to dance with passengers and host dinner tables. I do not see it possible in covid-19 era in January.

Why to promise something which is not possible? It is a red flag too.

 

I would really appreciate your take on it if you'd like to share it.

 

 

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12 minutes ago, Sdancer said:

I am glad that you do not see change in culture with Crystal. You obviously cruised a lot with

2. The admin fee introduced in 2019 for the ocean sailings in 2020  ($100 pp) follow up with increasing admin fee for 2022 ($200 pp). It was well before covid-19.

It is a big change! Why did Crystal do it? What did they get out of it? 

 

The administrative fee for longer (22+ day?) cruises is $500 per person.  Payment/cancellation deadlines for longer cruises were also stiffened.  My cruises are always longer than 22 days.  Much longer.  And, with regret, I stopped sailing Crystal.

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I really don't get all of this.  I form my opinion of a cruise thru a very simple lens:  What was my experience like from the moment I stepped onto the ship, until the moment I stepped off?  The rest is ephemera.

 

And this thread is an extended exercise in navel gazing.

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1 hour ago, KenzSailing said:

 

I really don't get all of this.  I form my opinion of a cruise thru a very simple lens:  What was my experience like from the moment I stepped onto the ship, until the moment I stepped off?  The rest is ephemera.

 

And this thread is an extended exercise in navel gazing.

 

Thank you for saying what I have been thinking!! It is the onboard experience that counts for us, and that experience has not changed, and if anything, has gotten better. We spent ten weeks on Serenity on this year's truncated World Cruise and it flew by in a flash! Was everything perfect? No, but the overall experience was still 9.5 out of 10! Every line has its own policies vis-a-vis deposits and admin/cancellation fees, some more restrictive than others. You know them when you book, so if you don't like them, then don't book! Pretty simple, really.

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4 hours ago, KenzSailing said:

I form my opinion of a cruise thru a very simple lens:  What was my experience like from the moment I stepped onto the ship, until the moment I stepped off? 

 

You obviously are in the majority with that viewpoint.  We, however, rate our experience from the time of booking until the moment we step off the ship. That is why we don't plan to book with Crystal again.  Of our six bookings (two of which were canceled by Crystal), we have had pre-cruise issues with all of them.  All involved lies and misinformation, and not one was resolved as we would expect from a luxury cruise line. 

 

And not one of them involved a policy or issue that was known at the time of booking, as Roland4 describes above.  If Crystal had said beforehand that "we reserve the right to lie to you or change the terms of your booking,"  then yes, it would have been our fault for booking with them.  But the deception occurred after each booking was made.  The refund fiasco has been the final nail in the coffin.

 

In a way, we agree in some fashion with all of the posters here.  Crystal probably does have the best product on the seas overall.  But they also have what we consider to be the worst customer service support of any of the eight cruise lines we have sailed. 

 

We're not sure whether this thread has become an exercise in navel gazing or just an out-and-out pissing contest.   It pretty much has run its course, though, unless someone has some insight into changes Jack Anderson may be planning.  If he can somehow rehabilitate Crystal's "shoreside" operation -- something Tom Wolber failed at -- we might over time change our tune.

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7 hours ago, Sdancer said:

I am glad that you do not see change in culture with Crystal. You obviously cruised a lot with different cruise lines.

I'd like to point out that the corporate and on-board culture could be very different. Crystal treats on-board employees very well - I know that. Corporate culture maybe be very different and covid-19 refunds communication to us was a far cry from our experience on board.

All we can do is judge the corporate on their treatment of customers and their policies:

1. All this misleading refund communication does not show any respect for customers.

2. The admin fee introduced in 2019 for the ocean sailings in 2020  ($100 pp) follow up with increasing admin fee for 2022 ($200 pp). It was well before covid-19.

It is a big change! Why did Crystal do it? What did they get out of it? 

3. Crystal advertised two cruises in January 2021 from Singapore with a very low single supplement by boasting about having Ambassador Hosts on-board to enhance solo cruisers' experience. I find it very misleading since Ambassador Hosts main duties are to dance with passengers and host dinner tables. I do not see it possible in covid-19 era in January.

Why to promise something which is not possible? It is a red flag too.

 

I would really appreciate your take on it if you'd like to share it.

 

 

I truly do not see a change in culture although people have changed.  While people have changed many are still around and/or replaced by others who continued with the culture.  In fact, when they have recruited and hired people over the years a key prerequisite was finding those who would fit in with the culture.  Should they made a mistake in hiring the person would likely be gone overtime.  

 

As mentioned in subsequent posts for most of us the culture translates to the actual experience we have on the ship and that experience continues to get better.

 

Crystal has always expected a lot of their people both on and off the ships.  At the same time they recognize their people and have done a lot of good for them.

 

Over the years I have gotten to know many of the members of the Crystal team who work on land in addition to those on the vessels and see the same appreciation and understanding of the culture.

 

Now, there has always been some tug-o-war between land based and ocean based personnel.  I saw the same thing in a totally unrelated business between those in corporate and those in what we called the field.

 

I do think the communication with respect to the refunds has not been good and good be a good deal better IMHO.  

 

On some of the communication they are likely limited because of what Genting has been going through with respect to financials so while I wish there was more in other areas I understand having had experience in this in my former life.

 

Crystal like all companies is there to make money so sometimes people misconstrue changes as not caring about the customer whereas the change is to make the company profitable or once profitable to keep it profitable.  For example, many USA airlines over the years implemented administrative fees or even fees if you booked the flight through an agent rather than on your own through the internet.  Or some started to charge for selected seats, manny for food in coach and many for luggage or excess luggage.  They did so to turn a profit.  Likewise the administrative fee was to help reduce people from just booking a lot of cruises knowing they would cancel some.  The problem was sometimes cruises or categories were getting booked and people wanting to book them couldn't because they were booked only for some of these to be cancelled.  By the time they were cancelled those who had wanted to book them had found either another itinerary with Crystal or booked with another line.  River Cruises have been doing this for years and some of the other cruise lines have been doing this before Crystal.  Many of those same lines didn't do it from the get-go either.  Again, this was all about maximizing revenue and cutting down speculative booking to make money.  For a number of years Crystal was losing money.  

 

The cruises you mentioned with the Ambassador Hosts weren't those promoted either before COVID-19 or at least prior to the new protocols?  Certainly there will be other changes driven by COVID-19 even though they might have been shown in brochures etc.  All the cruise lines will be making changes as have the hotels.  For example, hotels might have advertised room service but many won't offer that.  Or hotels might have advertised club lounges and these are either closed or quite a bit different.  

 

The reality is not everyone will like a specific cruise line.  Or some who liked it at one point no longer do.  Sometimes they say it's because the cruise line changed and that can be the case.  The changes might be well accepted by many but those people didn't like the change.  Or sometimes people themselves change.  For example, I might have really liked a particular cruise line, hotel or restaurant 20 years ago and even if they remained stagnant and didn't change I might not enjoy the experience anymore because I changed.

 

The same is true of employees.  Companies have people come and go and some more than others.  Some of this is actually very good IMHO.  But in some cases just because someone is disgruntled doesn't mean what they say is shared by the majority of its people.  I don't think any of us who were in executive positions were liked by each and every person who was part of our team.  

 

Crystal is not perfect, nor is any company or any of us.  They make mistakes.  They always have.  Often when mistakes are made they are not repeated and they learn from them. Sometimes they might be hand strung.

 

In the end, each person has to figure out and assess something they are not happy with about a company and determine whether or not they won't do business with the company going forward because of the mistake.

 

As disappointed I am with the issue I mentioned earlier, I still plan to sail Crystal in the coming years.  Each person has to make their own decision.

 

In short, Crystal like most companies have evolved over the years.  From the first time I sailed Crystal and for the first time I was on Cruise Critic I remember some saying it was not like it was.  When I sailed other lines I heard similar comments from long term passengers.  

 

For me the on-board experience with Crystal Cruises has been better than ever and the things which we like best about Crystal have only improved overtime.  

 

As to the culture certain areas they always emphasized I find they are emphasizing to a greater extent today rather than less which I find very positive.

 

Anyway, I hope I answered your questions.

 

The main reason I weighed in on this thread was its original topic of Tom Wolber as I didn't agree with some of the negative comments being made based on my own observations.  Like most threads this one started to take on a life of its own when it became a discussion about culture and other things.

 

Best to you.  Stay safe and healthy during these very challenging times.

 

Keith

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11 hours ago, Keith1010 said:

I truly do not see a change in culture although people have changed.  While people have changed many are still around and/or replaced by others who continued with the culture.  In fact, when they have recruited and hired people over the years a key prerequisite was finding those who would fit in with the culture.  Should they made a mistake in hiring the person would likely be gone overtime.  

 

As mentioned in subsequent posts for most of us the culture translates to the actual experience we have on the ship and that experience continues to get better.

 

Crystal has always expected a lot of their people both on and off the ships.  At the same time they recognize their people and have done a lot of good for them.

 

Over the years I have gotten to know many of the members of the Crystal team who work on land in addition to those on the vessels and see the same appreciation and understanding of the culture.

 

Now, there has always been some tug-o-war between land based and ocean based personnel.  I saw the same thing in a totally unrelated business between those in corporate and those in what we called the field.

 

I do think the communication with respect to the refunds has not been good and good be a good deal better IMHO.  

 

On some of the communication they are likely limited because of what Genting has been going through with respect to financials so while I wish there was more in other areas I understand having had experience in this in my former life.

 

Crystal like all companies is there to make money so sometimes people misconstrue changes as not caring about the customer whereas the change is to make the company profitable or once profitable to keep it profitable.  For example, many USA airlines over the years implemented administrative fees or even fees if you booked the flight through an agent rather than on your own through the internet.  Or some started to charge for selected seats, manny for food in coach and many for luggage or excess luggage.  They did so to turn a profit.  Likewise the administrative fee was to help reduce people from just booking a lot of cruises knowing they would cancel some.  The problem was sometimes cruises or categories were getting booked and people wanting to book them couldn't because they were booked only for some of these to be cancelled.  By the time they were cancelled those who had wanted to book them had found either another itinerary with Crystal or booked with another line.  River Cruises have been doing this for years and some of the other cruise lines have been doing this before Crystal.  Many of those same lines didn't do it from the get-go either.  Again, this was all about maximizing revenue and cutting down speculative booking to make money.  For a number of years Crystal was losing money.  

 

The cruises you mentioned with the Ambassador Hosts weren't those promoted either before COVID-19 or at least prior to the new protocols?  Certainly there will be other changes driven by COVID-19 even though they might have been shown in brochures etc.  All the cruise lines will be making changes as have the hotels.  For example, hotels might have advertised room service but many won't offer that.  Or hotels might have advertised club lounges and these are either closed or quite a bit different.  

 

The reality is not everyone will like a specific cruise line.  Or some who liked it at one point no longer do.  Sometimes they say it's because the cruise line changed and that can be the case.  The changes might be well accepted by many but those people didn't like the change.  Or sometimes people themselves change.  For example, I might have really liked a particular cruise line, hotel or restaurant 20 years ago and even if they remained stagnant and didn't change I might not enjoy the experience anymore because I changed.

 

The same is true of employees.  Companies have people come and go and some more than others.  Some of this is actually very good IMHO.  But in some cases just because someone is disgruntled doesn't mean what they say is shared by the majority of its people.  I don't think any of us who were in executive positions were liked by each and every person who was part of our team.  

 

Crystal is not perfect, nor is any company or any of us.  They make mistakes.  They always have.  Often when mistakes are made they are not repeated and they learn from them. Sometimes they might be hand strung.

 

In the end, each person has to figure out and assess something they are not happy with about a company and determine whether or not they won't do business with the company going forward because of the mistake.

 

As disappointed I am with the issue I mentioned earlier, I still plan to sail Crystal in the coming years.  Each person has to make their own decision.

 

In short, Crystal like most companies have evolved over the years.  From the first time I sailed Crystal and for the first time I was on Cruise Critic I remember some saying it was not like it was.  When I sailed other lines I heard similar comments from long term passengers.  

 

For me the on-board experience with Crystal Cruises has been better than ever and the things which we like best about Crystal have only improved overtime.  

 

As to the culture certain areas they always emphasized I find they are emphasizing to a greater extent today rather than less which I find very positive.

 

Anyway, I hope I answered your questions.

 

The main reason I weighed in on this thread was its original topic of Tom Wolber as I didn't agree with some of the negative comments being made based on my own observations.  Like most threads this one started to take on a life of its own when it became a discussion about culture and other things.

 

Best to you.  Stay safe and healthy during these very challenging times.

 

Keith

I think that is a result of the fact that the staff on the shipS have developed a rapport with past guests and have also been welcoming to new guests. They have their own culture separate from the corporate culture.   From the Captain and deck officers to the buffet servers and the cleaning crew I see out and about they are all the “face” of Crystal.  Its a lot harder to look someone in the eye and say I cannot do anything to help you then to send a form email to that person.  We don’t see the level of engagement from the shoreside corporate office that we would on the ships.  We are people/customers/guests onboard.  We are credit card refunds to the people in the office.

 

@Keith1010 I may not always agree with you but I do believe you would be a great person to work for.  I have actually started to lean towards going back on Crystal, when the time is right as I do miss the amazing crew.  Hopefully, Crystal will by that time would have paid back all the refunds and will still be viable.

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15 hours ago, Keith1010 said:

 

In short, Crystal like most companies have evolved over the years.  From the first time I sailed Crystal and for the first time I was on Cruise Critic I remember some saying it was not like it was.  When I sailed other lines I heard similar comments from long term passengers.  

 

For me the on-board experience with Crystal Cruises has been better than ever and the things which we like best about Crystal have only improved overtime.  

 

As to the culture certain areas they always emphasized I find they are emphasizing to a greater extent today rather than less which I find very positive.

 

Anyway, I hope I answered your questions.

 

The main reason I weighed in on this thread was its original topic of Tom Wolber as I didn't agree with some of the negative comments being made based on my own observations.  Like most threads this one started to take on a life of its own when it became a discussion about culture and other things.

 

Best to you.  Stay safe and healthy during these very challenging times.

 

Keith

Keith,

 

Thank you so much for your time and answering my questions!

I appreciate you believing in Crystal future. I needed that!

I have two cabins booked before the pandemic time for summer of 2022 on Crystal to Alaska. 

I invited our son's family (new to cruising) to celebrate with us a very special anniversary.

I was also looking forward to show Alaska to my grandson who will be 6 years old by that time - old enough to enjoy it fully.

Thanks again!

 

 

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11 hours ago, cruisr said:

I think that is a result of the fact that the staff on the shipS have developed a rapport with past guests and have also been welcoming to new guests. They have their own culture separate from the corporate culture.   From the Captain and deck officers to the buffet servers and the cleaning crew I see out and about they are all the “face” of Crystal.  Its a lot harder to look someone in the eye and say I cannot do anything to help you then to send a form email to that person.  We don’t see the level of engagement from the shoreside corporate office that we would on the ships.  We are people/customers/guests onboard.  We are credit card refunds to the people in the office.

 

@Keith1010 I may not always agree with you but I do believe you would be a great person to work for.  I have actually started to lean towards going back on Crystal, when the time is right as I do miss the amazing crew.  Hopefully, Crystal will by that time would have paid back all the refunds and will still be viable.

cruisr, thank you for your very thoughtful comments. They are most appreciated.

 

Good point about the ship and land perspectives.  As I thought about this it reminded me of the company I worked for.  We had headquarters functions, field operations/sales functions.  The sales force in the field along with field operations had more frequent interaction with customers versus headquarters so at times they had different views on issues.  I experienced both during my career which was intentional as part of my career plan to get all sides of the story. Depending on where one is in the company they can see things a bit differently but what I did learn is regardless of where you are its the companies culture that carries over to both areas and across all departments and employees.  At least this was my perspective.  So companies can indeed have one culture IMHO.  Best to you. I do hope you return to Crystal.  I do hope we can all get to a place and time when we get this virus behind us.  So much has been impacted by this virus.  To think last year at this time COVID-19 was not in our vocabulary nor on our radar screen.  Best to you.

 

Keith

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6 hours ago, Sdancer said:

Keith,

 

Thank you so much for your time and answering my questions!

I appreciate you believing in Crystal future. I needed that!

I have two cabins booked before the pandemic time for summer of 2022 on Crystal to Alaska. 

I invited our son's family (new to cruising) to celebrate with us a very special anniversary.

I was also looking forward to show Alaska to my grandson who will be 6 years old by that time - old enough to enjoy it fully.

Thanks again!

 

 

Sdancer, you are very welcome.  You have a very nice cruise planned.  Alaska is always special and how nice to celebrate a special anniversary with your son's family.  Our first Crystal Cruise was a milestone anniversary for us and included family and a few years ago we celebrated another milestone anniversary with our ever expanding family.  I hope it all works out  This virus has impacted so many people and businesses, including way too many lives and the health of many people.  I hope we get to the place where we can get our lives back or at least close to where they were which includes cruising.

 

Best to you and congratulations on next years anniversary.

 

Keith

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