Anybody Else Having Trouble Reaching AQSC by Phone?

[LDVinNC]

Trying to call and it rings a long time then goes to a fast busy.

 

One time I thought I got through, and entered the extension of the agent I booked with, but his voice mail says "today is November 13th" so I suspect he is no longer with the company.

[TinCan782]

Hmmm....haven't tried in a while.

[nogihs]

I called about 2 hours ago, left phone # they called back within an hour. She said something about them celebrating the 1st  sailing of the new boat.

 

[LDVinNC]

I did get through on a different number and left my number for a call back. Still waiting...maybe an hour and a half so I will be (somewhat) patient.

[LDVinNC]

They called back and we are all set!

[Host Jazzbeau]

3 hours ago, nogihs said:

I called about 2 hours ago, left phone # they called back within an hour. She said something about them celebrating the 1st  sailing of the new boat.

 

Office parties!  That's a pre-Covid normal thing.  Wonderful!

[Tn gal]

I called on Friday and also filled in a booking request.  Today is Monday and have heard from no one.  Doesn’t seem like they want my business.

[PlumeriaLover]

We called and left a message for a recall, but didn't hear anything for two days.  We called back, and we were placed on hold for one hour, before we hung up.  Then, we unexpectedly received an immediate call back.  Don't know what's up, but once we did get through, the customer service rep was very helpful.

[Tn gal]

Still no response.  Lousy way to do business.

[Tn gal]

Decided to try again.  Phone system was out on Thursday and Friday.  Computer systems are down for many.  Cruise has been sold out for a month.  I got the brochure last week.