shipster60 Posted June 4, 2021 #1376 Share Posted June 4, 2021 34 minutes ago, FoggyEthan said: Weird that they aren't available for July 13th sailing. Also the Heimaey boat nature tour (not the whale one) is also missing. Yes, I want to email them and ask if they think this might be added later so they know some people are interested in it. I can't find the "tellus" address that everyone speaks of. Link to comment Share on other sites More sharing options...
TayanaLorna Posted June 4, 2021 Author #1377 Share Posted June 4, 2021 44 minutes ago, IWantToLiveOverTheSea said: And other Iceland slots opened today, too. I made Manfredi and Chef's rezzies. No problems. And spa treatment slots opened also. LOL, this morning in anticipation of needing one hour between spa or dinner reservations and the return of desired shores, I cancelled some. Then I could not get them back. That's okay. Link to comment Share on other sites More sharing options...
SantaFe1 Posted June 4, 2021 #1378 Share Posted June 4, 2021 So, on another subject: after my call to Delta yesterday telling them that the Moderna vaccine was not listed on their website as one acceptable to go to Iceland, I just checked. Today it has been added!! So now there is written proof! 9 1 Link to comment Share on other sites More sharing options...
MN2Cruise Posted June 4, 2021 #1379 Share Posted June 4, 2021 (edited) 1 hour ago, shipster60 said: Yes, I want to email them and ask if they think this might be added later so they know some people are interested in it. I can't find the "tellus" address that everyone speaks of. TellUs@vikingcruises.com Edited June 4, 2021 by MN2Cruise 1 Link to comment Share on other sites More sharing options...
anaco_angler Posted June 4, 2021 #1380 Share Posted June 4, 2021 It looks like after a lot of trial and error most of us got what we wanted. I finally was able to reconcile the various credit card charges with the shoreX we believed we had booked, and I see everything in its place on our calendar. That said, it didn't have to be this difficult, frustrating, or time-consuming. And I suspect it was an equally trying day for the folks at Viking. As someone new to Viking Cruises, I feel that Viking lost some good will today. Those unfamiliar with Viking may suspect this is their normal way of doing business but those experienced Viking cruisers like Peregrina651 assure us that this is a one-off. Hopefully once we are all on board the positive experiences will wash away today's memories. We are looking forward to our July 13 cruise. 4 Link to comment Share on other sites More sharing options...
SteelCity Cruiser Posted June 4, 2021 #1381 Share Posted June 4, 2021 31 minutes ago, SantaFe1 said: So, on another subject: after my call to Delta yesterday telling them that the Moderna vaccine was not listed on their website as one acceptable to go to Iceland, I just checked. Today it has been added!! So now there is written proof! Brilliant work! All Delta fliers (including us) thank you! 3 Link to comment Share on other sites More sharing options...
SantaFe1 Posted June 4, 2021 #1382 Share Posted June 4, 2021 Just now, SteelCity Cruiser said: Brilliant work! All Delta fliers (including us) thank you! I have to admit, I was absolutely flabbergasted to see it listed today! But glad they acted so quickly. It really was a bad omission! 2 Link to comment Share on other sites More sharing options...
Doc who loves to travel Posted June 4, 2021 #1383 Share Posted June 4, 2021 10 minutes ago, anaco_angler said: It looks like after a lot of trial and error most of us got what we wanted. I finally was able to reconcile the various credit card charges with the shoreX we believed we had booked, and I see everything in its place on our calendar. That said, it didn't have to be this difficult, frustrating, or time-consuming. And I suspect it was an equally trying day for the folks at Viking. As someone new to Viking Cruises, I feel that Viking lost some good will today. Those unfamiliar with Viking may suspect this is their normal way of doing business but those experienced Viking cruisers like Peregrina651 assure us that this is a one-off. Hopefully once we are all on board the positive experiences will wash away today's memories. We are looking forward to our July 13 cruise. It’s our first Viking and I was this close to calling our TA and canceling. An online chat with Viking saved us! 1 Link to comment Share on other sites More sharing options...
Rare Peregrina651 Posted June 4, 2021 #1384 Share Posted June 4, 2021 10 minutes ago, MN2Cruise said: TellUs@Viking.com I don't think @Viking.com will get it where it needs to get. If it doesn't, try this: TellUs@vikingcruises.com 1 Link to comment Share on other sites More sharing options...
SteelCity Cruiser Posted June 4, 2021 #1385 Share Posted June 4, 2021 I've only done 2 Viking cruises - both river cruises but this situation is so "Un-Viking". I have to wonder if a project manager (or 2 or 3) in the company are going to be on the receiving end of a performance-improvement plan meeting in the near future. 2 1 Link to comment Share on other sites More sharing options...
MN2Cruise Posted June 4, 2021 #1386 Share Posted June 4, 2021 3 minutes ago, Peregrina651 said: I don't think @Viking.com will get it where it needs to get. If it doesn't, try this: TellUs@vikingcruises.com Peregrina651 - Thank you so much - you are correct (I edited my previous entry so as to not confuse anyone - so much for trying to help!!). This also explains why Viking did not reply to my last email (sent to the incorrect address)!! Mark Link to comment Share on other sites More sharing options...
Balticsailor Posted June 4, 2021 #1387 Share Posted June 4, 2021 A big thanks to everyone who offered information and advice to work through the multiple shore excursions issues. Your help has been greatly appreciated! 2 1 Link to comment Share on other sites More sharing options...
SkystheLimit Posted June 4, 2021 #1388 Share Posted June 4, 2021 1 hour ago, SantaFe1 said: So, on another subject: after my call to Delta yesterday telling them that the Moderna vaccine was not listed on their website as one acceptable to go to Iceland, I just checked. Today it has been added!! So now there is written proof! Good to know. Link to comment Share on other sites More sharing options...
Gojagators Posted June 5, 2021 #1389 Share Posted June 5, 2021 After a very trying day we were able to book all the excursions that we had on our list except the included walking tour "Heimaey on foot" which was not a big deal (we're doing the other included tour instead and skipping the follow up hike). It took 2 chat sessions with some incredibly helpful agents to straighten everything out and to get a refund for double charges. I really hope Viking learned something today and gets things fixedd for the future. This was not Viking at their best by a long shot. And after all that, I'm finally getting very excited for our July 20 sail date to get here! I think its time to head to the explorers lounge. 1 Link to comment Share on other sites More sharing options...
tinaroththomas Posted June 5, 2021 #1390 Share Posted June 5, 2021 Traveling with another couple and trying to coordinate times was fun! 11am CT it was a mess, but then waited till 1:30pm and all went great - got everything the 4 of us wanted:) The booking "mess" just kind of added to the suspense...LOL. Link to comment Share on other sites More sharing options...
ejc14 Posted June 5, 2021 #1391 Share Posted June 5, 2021 2 hours ago, SantaFe1 said: So, on another subject: after my call to Delta yesterday telling them that the Moderna vaccine was not listed on their website as one acceptable to go to Iceland, I just checked. Today it has been added!! So now there is written proof! Thanks for making that call! 1 Link to comment Share on other sites More sharing options...
Cruiser1854 Posted June 5, 2021 #1392 Share Posted June 5, 2021 Did anyone find out about the Westman Island excursions starting prior to the official ship arrival time of noon? Link to comment Share on other sites More sharing options...
Doc who loves to travel Posted June 5, 2021 #1393 Share Posted June 5, 2021 4 minutes ago, Cruiser1854 said: Did anyone find out about the Westman Island excursions starting prior to the official ship arrival time of noon? Is that heimay? For us they (online chat) said book the “1045” hike and then a later walking included excursion. - doesn’t make sense but it was the only way to book. Link to comment Share on other sites More sharing options...
Rare Peregrina651 Posted June 5, 2021 #1394 Share Posted June 5, 2021 2 hours ago, MN2Cruise said: Peregrina651 - Thank you so much - you are correct (I edited my previous entry so as to not confuse anyone - so much for trying to help!!). This also explains why Viking did not reply to my last email (sent to the incorrect address)!! Mark Wow. Timing is everything. Cruise Critic has a 20 minute editing window and you made it! Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted June 5, 2021 #1395 Share Posted June 5, 2021 A cruiser on the site that shall not be named just posted the email she received after emailing TellUs expressing frustration about today’s fiasco. Glad to hear that they at least recognize they had a problem. 3 Link to comment Share on other sites More sharing options...
SkystheLimit Posted June 5, 2021 #1396 Share Posted June 5, 2021 21 minutes ago, Clay Clayton said: A cruiser on the site that shall not be named just posted the email she received after emailing TellUs expressing frustration about today’s fiasco. Glad to hear that they at least recognize they had a problem. That's a positive note to end the day. Thank you for sharing. Link to comment Share on other sites More sharing options...
id4elizabeth Posted June 5, 2021 #1397 Share Posted June 5, 2021 Wow - am I dreaming or did we just receive an apology email from Viking? One sentence I found amusing - they did not expect the volume they got today. I think any of us on these roll calls could have told them everyone would have been trying to book as soon as they opened since we have no other alternative given the "bubble" situation. And a number of us in fact predicted system crashes. But at least we got an acknowledgement from Viking that this was not well played! 1 Link to comment Share on other sites More sharing options...
MikeyB Posted June 5, 2021 #1398 Share Posted June 5, 2021 The acknowledgement letter, or apology or substitute whatever you wish- was nonsense. As stated here over many pages, this was a FBAR from the beginning. And Viking apparently doesn't respond to what is written on these boards like they did pre-Covid. I lost over 2 hours of my life that I will never get back for something that should have taken 15 minutes. And Viking addresses this over 9 hours later with a "I'm so sorry" letter. Viking- Not well played. Link to comment Share on other sites More sharing options...
vslparis Posted June 5, 2021 #1399 Share Posted June 5, 2021 4 hours ago, SantaFe1 said: So, on another subject: after my call to Delta yesterday telling them that the Moderna vaccine was not listed on their website as one acceptable to go to Iceland, I just checked. Today it has been added!! So now there is written proof! Welcome to my world 😉 This is how things get done; can't tell you how many time have called a supplier to say , hey did you know this is on your site and you need to fix it. Then they say, well nobody told us. 1 Link to comment Share on other sites More sharing options...
Rare Peregrina651 Posted June 5, 2021 #1400 Share Posted June 5, 2021 Mikey, better than radio silence. But agreed, not enough for the frustration and time wasted. Hopefully this email went to all effected pax. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now