billco Posted June 26, 2021 #1126 Share Posted June 26, 2021 15 hours ago, lstone19 said: Hmmm. I have the latest iPad Air with an Apple keyboard/case and the MC app will not take input from the keyboard. I need to force the on-screen keyboard to appear (normally hidden when the physical keyboard is attached) to enter anything. i agree. I tried a bluetooth keyboard on both an iPhone and iPad. The app would not take input, so the app works the same on my Mac as it does on my iPhone. Also this is the latest reply I got regarding compatibility with a Mac with the M1 chip. "Unfortunately, despite what Apple lists as compatible in the app store, the MedallionClass app is only accessible using a smart device, like a phone or tablet. We submit the iOS version we work with, and Apple determines the list of compatible devices from the operating system information. We have no control over what devices Apple lists. We can confirm that the only way to access the features within the app is by using a smart device. Should you have any additional questions, or if you'd like direct assistance, please do not hesitate to contact us. Kind regards, MedallionClass Support Team " Link to comment Share on other sites More sharing options...
Grego Posted June 27, 2021 #1127 Share Posted June 27, 2021 18 hours ago, billco said: i agree. I tried a bluetooth keyboard on both an iPhone and iPad. The app would not take input, so the app works the same on my Mac as it does on my iPhone. Also this is the latest reply I got regarding compatibility with a Mac with the M1 chip. "Unfortunately, despite what Apple lists as compatible in the app store, the MedallionClass app is only accessible using a smart device, like a phone or tablet. We submit the iOS version we work with, and Apple determines the list of compatible devices from the operating system information. We have no control over what devices Apple lists. We can confirm that the only way to access the features within the app is by using a smart device. Should you have any additional questions, or if you'd like direct assistance, please do not hesitate to contact us. Kind regards, MedallionClass Support Team " We have had success using our iPad 6 and iPhone 12 devices. It wasn't always that way, but after sending an email to the "team" they solved the problem in two days. The only thing remaining, which has nothing to do with the app itself, is the ability to pick an arrival group and health screening both of which are tied into the timing of the voyage with is over 100 days away so not available. Ordering the medallion and other inputs have worked well. 1 Link to comment Share on other sites More sharing options...
ProfMHC Posted June 27, 2021 #1128 Share Posted June 27, 2021 Everything working okay here now. Except for two things: promotion specialty dinner only gives credit for one of us and still demands payment for the other and the excursions I have already paid for do not show in the “JourneyView Activities” although they are in the Trip Summary in Personalizer. 2 1 Link to comment Share on other sites More sharing options...
dog Posted June 27, 2021 #1129 Share Posted June 27, 2021 1 hour ago, ProfMHC said: Everything working okay here now. Except for two things: promotion specialty dinner only gives credit for one of us and still demands payment for the other and the excursions I have already paid for do not show in the “JourneyView Activities” although they are in the Trip Summary in Personalizer. Same here. Print out your Travel Summary i case it changes. Proof of dinners & excu paid 1 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted June 27, 2021 #1130 Share Posted June 27, 2021 4 hours ago, dog said: Same here. Print out your Travel Summary i case it changes. Proof of dinners & excu paid The specialty dining purchased through the app do not feed back to the Travel Summary and I've reported it to Princess. I've kept screen shots of those purchases just in case. 1 1 Link to comment Share on other sites More sharing options...
mthomp5 Posted June 27, 2021 #1131 Share Posted June 27, 2021 7 hours ago, ProfMHC said: Everything working okay here now. Except for two things: promotion specialty dinner only gives credit for one of us and still demands payment for the other and the excursions I have already paid for do not show in the “JourneyView Activities” although they are in the Trip Summary in Personalizer. Noticed the same when i tried to book for a couple of us…credit foe only one person was given. Of course, encountered the same when I tried to add a 3rd person to the specialty dining reservation who is not on our booking but has a separated booking and linked to ours (and also has complimentary specialty dining). I guess they have time to work out these details. Link to comment Share on other sites More sharing options...
Tedferg Posted June 28, 2021 #1132 Share Posted June 28, 2021 (edited) 18 hours ago, mthomp5 said: Noticed the same when i tried to book for a couple of us…credit foe only one person was given. Of course, encountered the same when I tried to add a 3rd person to the specialty dining reservation who is not on our booking but has a separated booking and linked to ours (and also has complimentary specialty dining). I guess they have time to work out these details. Do both people have to have login IDs ? I have not gone that far since our cruise was cancelled but DW phot showed along side mine and I had only set up one ID. Was able to fill in info and scan passports for both of us, but did not try reservations. Wonder if two IDs are needed to tie back to two on board accounts. I also did not go as far as entering credit card info. I realize you are talking about Promo dinner but from a Book Keeping perspective the system might need to refer to two accounts - just a wild guess. Edited June 28, 2021 by Tedferg Link to comment Share on other sites More sharing options...
Steelers36 Posted June 28, 2021 #1133 Share Posted June 28, 2021 28 minutes ago, Tedferg said: Do both people have to have login IDs ? I have not gone that far since our cruise was cancelled but DW phot showed along side mine and I had only set up one ID. Was able to fill in info and scan passports for both of us, but did not try reservations. Wonder if two IDs are needed to tie back to two on board accounts. I also did not go as far as entering credit card info. I realize you are talking about Promo dinner but from a Book Keeping perspective the system might need to refer to two accounts - just a wild guess. Credit card can be entered by one and then authorized for the cabinmate. Everything settles to one account. If each cabinmate registers own CC, then charges are separate. Not the best idea for using up OBC, depending on situation. Also, if have own account on own device, will be able to be connected to the App via ship's Intranet and have access to activities, find a shipmate, etc. Link to comment Share on other sites More sharing options...
Tedferg Posted June 28, 2021 #1134 Share Posted June 28, 2021 24 minutes ago, Steelers36 said: Credit card can be entered by one and then authorized for the cabinmate. Everything settles to one account. If each cabinmate registers own CC, then charges are separate. Not the best idea for using up OBC, depending on situation. Also, if have own account on own device, will be able to be connected to the App via ship's Intranet and have access to activities, find a shipmate, etc. So do you recommend an additional Medallion account ? Previously we jus had one Princess login and listed DW as second passenger, filled in details, authorized both for credit card. Link to comment Share on other sites More sharing options...
Steelers36 Posted June 28, 2021 #1135 Share Posted June 28, 2021 16 minutes ago, Tedferg said: So do you recommend an additional Medallion account ? Previously we jus had one Princess login and listed DW as second passenger, filled in details, authorized both for credit card. For us, yes, because we both use the MC App on our devices, so need to login on board. Wife never uses it off ships as I do all the travel arrangements. Link to comment Share on other sites More sharing options...
Thrak Posted June 28, 2021 #1136 Share Posted June 28, 2021 (edited) I would think having separate logins would be useful onboard unless you are always together. If you are in different areas of the ship and want to order food or drinks using the app it would make sense to have your own login. For instance if my wife is at Knitters and Natters and wants to have a Latte delivered to her and I'm at the aft pool and want to have a sandwich delivered to me it only makes sense that we would each order using the app and our own login. Of course I have never been on a Medallion cruise, have no experience with the new system or the new app, and am only guessing how it actually works. Edited June 28, 2021 by Thrak 1 Link to comment Share on other sites More sharing options...
ready2cruzagain Posted June 28, 2021 #1137 Share Posted June 28, 2021 I just read that we will have no paper menus and that the menu will be on the Med app. What if we do not have a smartphone???? How do we know what the menu is? Hope the other person that stated that was wrong because I sure would like to know what to order for dinner. Link to comment Share on other sites More sharing options...
dog Posted June 28, 2021 #1138 Share Posted June 28, 2021 23 minutes ago, ready2cruzagain said: I just read that we will have no paper menus and that the menu will be on the Med app. What if we do not have a smartphone???? How do we know what the menu is? Hope the other person that stated that was wrong because I sure would like to know what to order for dinner. I believe the menu is on the tv screen in cabins. Link to comment Share on other sites More sharing options...
Tedferg Posted June 28, 2021 #1139 Share Posted June 28, 2021 1 hour ago, Thrak said: I would think having separate logins would be useful onboard unless you are always together. If you are in different areas of the ship and want to order food or drinks using the app it would make sense to have your own login. For instance if my wife is at Knitters and Natters and wants to have a Latte delivered to her and I'm at the aft pool and want to have a sandwich delivered to me it only makes sense that we would each order using the app and our own login. Of course I have never been on a Medallion cruise, have no experience with the new system or the new app, and am only guessing how it actually works. Good points Thrak, will it be a problem if both of our iPhones are on the kitchen counter where they spend most of their time 🙂 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted June 28, 2021 #1140 Share Posted June 28, 2021 1 hour ago, ready2cruzagain said: I just read that we will have no paper menus and that the menu will be on the Med app. What if we do not have a smartphone???? How do we know what the menu is? Hope the other person that stated that was wrong because I sure would like to know what to order for dinner. I understand the traditional hardcopy menus will continue to be available. 1 hour ago, dog said: I believe the menu is on the tv screen in cabins. Yes, it will be - as well as in the App. 1 Link to comment Share on other sites More sharing options...
caribill Posted June 29, 2021 #1141 Share Posted June 29, 2021 15 hours ago, Tedferg said: So do you recommend an additional Medallion account ? Previously we jus had one Princess login and listed DW as second passenger, filled in details, authorized both for credit card. With that one login at Princess.com, you could not look at the full information about both of your Princess' information. For example, the FCDs and FCCs you have available are listed in two individual accounts, not one. Link to comment Share on other sites More sharing options...
ready2cruzagain Posted June 29, 2021 #1142 Share Posted June 29, 2021 12 hours ago, dog said: I believe the menu is on the tv screen in cabins. Seriously at my age I should look at the menu on the tv in my cabin and memorize it and then go to dinner 😂😂😂😂😂😂😂😂 1 3 Link to comment Share on other sites More sharing options...
ready2cruzagain Posted June 29, 2021 #1143 Share Posted June 29, 2021 10 hours ago, Steelers36 said: I understand the traditional hardcopy menus will continue to be available. Thank you, I sure hope so 1 Link to comment Share on other sites More sharing options...
dog Posted June 29, 2021 #1144 Share Posted June 29, 2021 13 hours ago, Steelers36 said: I understand the traditional hardcopy menus will continue to be available. can you tell us your source? Hope this continues to be true 13 hours ago, Steelers36 said: Yes, it will be - as well as in the App. this was the case on my Dec 2019 cruise on the Sky Princess. Link to comment Share on other sites More sharing options...
Steelers36 Posted June 29, 2021 #1145 Share Posted June 29, 2021 3 minutes ago, dog said: can you tell us your source? Hope this continues to be true this was the case on my Dec 2019 cruise on the Sky Princess. Source for hardcopy menus was mentioned in one of the seminars I watched. That's all I can recall now. 1 Link to comment Share on other sites More sharing options...
dog Posted June 29, 2021 #1146 Share Posted June 29, 2021 2 hours ago, ready2cruzagain said: Seriously at my age I should look at the menu on the tv in my cabin and memorize it and then go to dinner 😂😂😂😂😂😂😂😂 Look you asked. I answered what I know. 1 Link to comment Share on other sites More sharing options...
dog Posted June 29, 2021 #1147 Share Posted June 29, 2021 5 minutes ago, Steelers36 said: Source for hardcopy menus was mentioned in one of the seminars I watched. That's all I can recall now. That makes sense. Some are ju Link to comment Share on other sites More sharing options...
PROCRUISE Posted June 29, 2021 #1148 Share Posted June 29, 2021 (edited) Well, just got the final word from Medallion Support, in a very rude manner to boot! "Only iPhones 8's and above will work for the MedallionClass App." When I inquired as to when we could print off luggage tags for our August 8th cruise I was told: "if you had the app you wouldn't need luggage tags." Great way to welcome back clients Princess!! Edited June 29, 2021 by PROCRUISE Link to comment Share on other sites More sharing options...
1965 Posted June 29, 2021 #1149 Share Posted June 29, 2021 19 minutes ago, PROCRUISE said: Well, just got the final word from Medallion Support, in a very rude manner to boot! "Only iPhones 8's and above will work for the MedallionClass App." When I inquired as to when we could print off luggage tags for our August 8th cruise I was told: "if you had the app you wouldn't need luggage tags." Great way to welcome back clients Princess!! Extremely rude!! Link to comment Share on other sites More sharing options...
voljeep Posted June 29, 2021 #1150 Share Posted June 29, 2021 5 minutes ago, PROCRUISE said: "if you had the app you wouldn't need luggage tags." Correct - when you drop off your luggage, Princess rep(s) will scan your app / medallion, then print off a Q-code which will be attached at that point to your bag(s), in place of the pre-printed luggage "tags" speculation ... maybe ?? Link to comment Share on other sites More sharing options...
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