Mud_Shark Posted May 26, 2021 #376 Share Posted May 26, 2021 2 hours ago, JF - retired RRT said: I got that one and foolishly thought all I had to do was enter the requested info. Be glad that it got stuck for you. When I completed the "missing" info, I got a new and empty Captain's Circle account. For those who are tempted...DON'T DO IT!! I also have a new and empty captain's circle account. Had it for almost 2 weeks now. Always says login was successful, just takes me to an account with no history and no cruises booked. Don Link to comment Share on other sites More sharing options...
Tedferg Posted May 26, 2021 #377 Share Posted May 26, 2021 4 hours ago, XLVIII said: Long thread on this already. Check out "Princess Login Issues" This is that thread 🙂 1 Link to comment Share on other sites More sharing options...
XLVIII Posted May 26, 2021 #378 Share Posted May 26, 2021 1 hour ago, Tedferg said: This is that thread 🙂 Yes, the 2 threads were merged. Link to comment Share on other sites More sharing options...
BassettMom Posted May 26, 2021 #379 Share Posted May 26, 2021 Going on three weeks now! Link to comment Share on other sites More sharing options...
victory2020 Posted May 27, 2021 #380 Share Posted May 27, 2021 9 hours ago, JF - retired RRT said: I got that one and foolishly thought all I had to do was enter the requested info. Be glad that it got stuck for you. When I completed the "missing" info, I got a new and empty Captain's Circle account. For those who are tempted...DON'T DO IT!! I did this & now I got an email saying "welcome to Princess". I have not cruise history/cruise credits/cruises showing. Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted May 27, 2021 #381 Share Posted May 27, 2021 SHOCKED ! AMAZED ! SURPRISED ! I just logged into my Princess account. It opened. Checked all of my information. All there. Took screen shots.....just in case. It will take me a little time to "trust" Princess again. Tomorrow? 10 minutes from now? But, I can't seem to fill in missing pieces on the Medallion Class App. Information is there. I just am not able to add more. Progress forward, I hope. Good luck to all. 1 Link to comment Share on other sites More sharing options...
starboardcruiser Posted May 27, 2021 #382 Share Posted May 27, 2021 4 minutes ago, cr8tiv1 said: SHOCKED ! AMAZED ! SURPRISED ! Me too! I started down the path dog suggested earlier (fingers crossed that I wouldn't regret downloading the app). I tried to log in every time someone said they could get in. Not until just now has it worked, so I say congratulations to you (and me)! Hopefully the dominoes will start falling for everyone else also. 1 1 Link to comment Share on other sites More sharing options...
busterfla Posted May 27, 2021 #383 Share Posted May 27, 2021 For the first time in weeks it opened normally. All info seems to be there. Time will tell. 2 1 Link to comment Share on other sites More sharing options...
Tedferg Posted May 27, 2021 #384 Share Posted May 27, 2021 6 hours ago, XLVIII said: Yes, the 2 threads were merged. Aha ! Link to comment Share on other sites More sharing options...
Tedferg Posted May 27, 2021 #385 Share Posted May 27, 2021 33 minutes ago, busterfla said: For the first time in weeks it opened normally. All info seems to be there. Time will tell. Looks like it is fixed, logged in, logged out, logged in - all OK ! 2 1 Link to comment Share on other sites More sharing options...
treesah Posted May 27, 2021 #386 Share Posted May 27, 2021 What a nice surprise! I'm in and it seems to be working. 1 Link to comment Share on other sites More sharing options...
dog Posted May 27, 2021 #387 Share Posted May 27, 2021 1 hour ago, starboardcruiser said: Me too! I started down the path dog suggested earlier (fingers crossed that I wouldn't regret downloading the app). I tried to log in every time someone said they could get in. Not until just now has it worked, so I say congratulations to you (and me)! Hopefully the dominoes will start falling for everyone else also. YES!!! the Princess website is back to normal for me. Used same ID and Password as I did before. And same as app. re: app blank form—- mine worked ok after a day of leaving it alone. 1 Link to comment Share on other sites More sharing options...
tert333 Posted May 27, 2021 #388 Share Posted May 27, 2021 Mine is finally working as well! Was getting the error message, my account is locked... 1 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted May 27, 2021 #389 Share Posted May 27, 2021 Mine was working like a champ through last night. Now I get this when trying to log in - It's before normal working hours in CA but they must be making more changes to the website. At least there's a warning message. Link to comment Share on other sites More sharing options...
K.T.B. Posted May 27, 2021 #390 Share Posted May 27, 2021 I had to change my password. I "changed" it to the password I was currently using and it took. The number of face/palm memes I could use right now is staggering..... Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted May 27, 2021 #391 Share Posted May 27, 2021 5 minutes ago, K.T.B. said: I had to change my password. I "changed" it to the password I was currently using and it took. The number of face/palm memes I could use right now is staggering..... Must have been a temporary situation. I tried again and am in without having to change my password (which is what I did back when this whole mess started). 1 Link to comment Share on other sites More sharing options...
joepeka Posted May 27, 2021 #392 Share Posted May 27, 2021 8 hours ago, dog said: YES!!! the Princess website is back to normal for me. Used same ID and Password as I did before. And same as app. re: app blank form—- mine worked ok after a day of leaving it alone. Same here. I tried again this morning, using the password from two weeks ago when this all started and I am logged in - I can see my bookings and everything looks normal. Now, how long will it last?? 😁 1 Link to comment Share on other sites More sharing options...
srpilo Posted May 27, 2021 #393 Share Posted May 27, 2021 I'm in too 😃 Just one word .... WooHoo !!!! Hope it lasts Link to comment Share on other sites More sharing options...
John99 Posted May 27, 2021 #394 Share Posted May 27, 2021 I tried to access my account today. Lock out again. I used the same password I used the last 2 days which gave me access. In the last 2 weeks -- I’ve been lock out -- then granted access -- then lock out again, etc... One day I’m OK then problems the next. It would be great if Capgemini (outside IT firm) would come up with a permanent solution. Today I receive the following message; Please confirm that you are using the correct Login ID (or Email) and Password. We are experiencing technical difficulties with some guest accounts. If you have reset your password already and you still see this error, then we apologize. We are working on a solution. 1 Link to comment Share on other sites More sharing options...
susancruzs Posted May 27, 2021 #395 Share Posted May 27, 2021 Mine is o.k. today, it was not late yesterday. It has been a waiting and patience game, which I'm not necessarily good at being . . . patient. 4 Link to comment Share on other sites More sharing options...
kywildcatfanone Posted May 27, 2021 #396 Share Posted May 27, 2021 20 hours ago, Mud_Shark said: I also have a new and empty captain's circle account. Had it for almost 2 weeks now. Always says login was successful, just takes me to an account with no history and no cruises booked. Don Yep, can't believe they couldn't fix that. I didn't complete because I thought it was going to create a new account. Link to comment Share on other sites More sharing options...
kywildcatfanone Posted May 27, 2021 #397 Share Posted May 27, 2021 And I'm still getting the "complete your information" screen. Link to comment Share on other sites More sharing options...
neverbeenhere Posted May 27, 2021 #398 Share Posted May 27, 2021 Still S.N.A.F.U. Link to comment Share on other sites More sharing options...
RickT Posted May 27, 2021 #399 Share Posted May 27, 2021 I can now log in (sort of) but after logging in it says my profile is incomplete and requires me to enter my address and some preferences. Once done it says accepted and logging in but nothing happens. Now I can’t even check cruise prices as I get an error message as soon as I try to move past dining selection. I’ve left a message for my cruise planner. Link to comment Share on other sites More sharing options...
sfaaa Posted May 27, 2021 #400 Share Posted May 27, 2021 Amazing. Everything is now back to normal when I log in. Link to comment Share on other sites More sharing options...
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