Chat line rep./call in cruise consultant

[janroatan]

Is the rep. you get with online chat the same as cruise consultant you get when calling NCL?

Just want to make sure everything is secure when deal with either.

[davencl]

51 minutes ago, janroatan said:

Is the rep. you get with online chat the same as cruise consultant you get when calling NCL?

Just want to make sure everything is secure when deal with either.

In my experience no.  The chat person can be different every time.   Regarding security, they ask you a series of questions to validate.  Also you can't pay for anything during chat.   If you're ordering a shore excursion or other add on it's added to you account.  You can then log in to your account online to pay.

[janroatan]

the chat rep. gave number, email to contact, if I called that, would 

that be cruise consultant, able to finish booking securely?

[davencl]

23 minutes ago, janroatan said:

the chat rep. gave number, email to contact, if I called that, would 

that be cruise consultant, able to finish booking securely?

Thanks for clarifying I misunderstood your question...    I don't have an answer and I understand your concern.  It seems you could call the number listed on NCL's website if your concerned the chat rep. gave you a questionable number.

Edited June 18, 2021 by davencl