Rare ScratchTheRat Posted August 26, 2021 #1 Share Posted August 26, 2021 I moved from the Epic to the Getaway over a month ago and NCL said I'd get a refund for my shore excursions (£400+) and I still haven't received this. I've chased and chased as I need to book excursions for Naples/Livorno to be allowed to leave the ship and I sail in just over 2 weeks. Anyone else had this issue? Link to comment Share on other sites More sharing options...
Rare shof515 Posted August 26, 2021 #2 Share Posted August 26, 2021 did you try calling norwegian for an update on this? it could be a simple problem like your credit card information needs to be updated in thier system for a refund Link to comment Share on other sites More sharing options...
Rare ScratchTheRat Posted August 26, 2021 Author #3 Share Posted August 26, 2021 1 minute ago, shof515 said: did you try calling norwegian for an update on this? it could be a simple problem like your credit card information needs to be updated in thier system for a refund Yeah, as I said, I've chased and chased. Called multiple times. They just say "There's delays" Link to comment Share on other sites More sharing options...
JennJ99738 Posted August 26, 2021 #4 Share Posted August 26, 2021 I don't particularly like the fact that NCL canceled the "on your own" tours on the Getaway and they say they will not refund the money for 30 days. I have to pay for another tour to leave the ship and they want to keep my money from the first tour? I understand the reason for canceling the tours but it shouldn't take 30 days to refund the tours. 2 Link to comment Share on other sites More sharing options...
Rare ScratchTheRat Posted August 26, 2021 Author #5 Share Posted August 26, 2021 3 minutes ago, JennJ99738 said: I don't particularly like the fact that NCL canceled the "on your own" tours on the Getaway and they say they will not refund the money for 30 days. I have to pay for another tour to leave the ship and they want to keep my money from the first tour? I understand the reason for canceling the tours but it shouldn't take 30 days to refund the tours. Today they told me "up to 6-7 weeks" 😮 Link to comment Share on other sites More sharing options...
julig22 Posted August 26, 2021 #6 Share Posted August 26, 2021 My post cruise excursion was cancelled because of flight conflict, so I added the regular transfer. Do you think NCL could handle that transaction? Nope. Fortunately I realized there was now a balance due (for the transfer), so paid that and magically my flight info got released. Since I'll be using the same CC for everything, it will all come out in the wash I suppose but really not an efficient way to do business. Link to comment Share on other sites More sharing options...
kevintheoman Posted August 26, 2021 #7 Share Posted August 26, 2021 Not the same situation, but I had NCL cancel a shore excursion on me August 9th. My credit card didn't get credited until August 16th Link to comment Share on other sites More sharing options...
Rare ScratchTheRat Posted August 26, 2021 Author #8 Share Posted August 26, 2021 Just now, kevintheoman said: Not the same situation, but I had NCL cancel a shore excursion on me August 9th. My credit card didn't get credited until August 16th I've been waiting a month so far. 1 Link to comment Share on other sites More sharing options...
Rare ScratchTheRat Posted August 27, 2021 Author #9 Share Posted August 27, 2021 Finally got the refund through this morning! Seems someone was watching me complain lol 3 Link to comment Share on other sites More sharing options...
victory2020 Posted August 27, 2021 #10 Share Posted August 27, 2021 What if you cancel an excursion while on the ship(making sure it's in plenty of time to cancel & get refund)? How long does it take? I wanted to secure a couple of excursions, then cancel & rebook with OBC. Link to comment Share on other sites More sharing options...
rachiem Posted August 27, 2021 #11 Share Posted August 27, 2021 Can Brits get off at all in Italy? Link to comment Share on other sites More sharing options...
zdcatc12 Posted August 27, 2021 #12 Share Posted August 27, 2021 53 minutes ago, rachiem said: Can Brits get off at all in Italy? Not as of this minute, though things can change at anytime as we have seen this past week. 1 Link to comment Share on other sites More sharing options...
MoCruiseFan Posted August 28, 2021 #13 Share Posted August 28, 2021 MANY (if not MOST) of the time a CC company can and will take up to 3 billing cycles to post a credit even once the vendor (NCL) processes everything. Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted August 28, 2021 #14 Share Posted August 28, 2021 9 minutes ago, MoCruiseFan said: MANY (if not MOST) of the time a CC company can and will take up to 3 billing cycles to post a credit even once the vendor (NCL) processes everything. You need to find a better CC company. 2 Link to comment Share on other sites More sharing options...
Rare ScratchTheRat Posted August 28, 2021 Author #15 Share Posted August 28, 2021 13 hours ago, rachiem said: Can Brits get off at all in Italy? If they board in Italy yes, if they board in Barcelona no. 1 Link to comment Share on other sites More sharing options...
Rare ScratchTheRat Posted August 28, 2021 Author #16 Share Posted August 28, 2021 12 hours ago, zdcatc12 said: Not as of this minute, though things can change at anytime as we have seen this past week. Not true. Only UK guests boarding in Barcelona are not allowed off the ship in Italy. This is because Italy has a 5 day quarantine in place, so if people are boarding Getaway (from Rome) or Epic in Rome then they will have satisfied this requirement prior to boarding 2 Link to comment Share on other sites More sharing options...
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