Seabourn Enhancements (boarding, food, housekeeping) announced

[jdk-atlga]

https://www.seatrade-cruise.com/hotel-operations-concessions/seabourn-enhancements-culinary-housekeeping-free-wi-fi

 

"Gerald Mosslinger, SVP guest operations, said these sprang from Seabourn's continuous drive to 'provide the best luxury hospitality experience to our guests,' adding: 'Over the past 18 months, we examined our on-board amenities and services, from culinary to entertainment to technology, and guests will find even more ways where we’re creating memorable Seabourn Moments.'"

 

[marazul]

All those enhancements are already in effect.  The only one that might not be as efficient is the two-person housekeeping team.

[rkacruiser]

On 9/19/2021 at 2:44 PM, marazul said:

the two-person housekeeping team.

 

HAL has used a two person housekeeping team for several years.  There is a Senior Cabin Steward and a Junior Cabin Steward.  One of them takes care of the living quarters; one takes care of the bathroom.  

 

MSC Yacht Club operates with a two person team for each suite:  The Butler and the Assistant Butler.  

[marazul]

41 minutes ago, rkacruiser said:

 

HAL has used a two person housekeeping team for several years.  There is a Senior Cabin Steward and a Junior Cabin Steward.  One of them takes care of the living quarters; one takes care of the bathroom.  

 

MSC Yacht Club operates with a two person team for each suite:  The Butler and the Assistant Butler.  

I got the impression that the SB housekeepers were not crazy about it.  This could be a case of HAL making changes to SB.

[cruiseej]

1 hour ago, marazul said:

I got the impression that the SB housekeepers were not crazy about it.

 

I might have missed something, but I can only recall seeing positive comments regarding the housekeeping change from Seabourn passengers since cruising restarted this summer.

[tjcox9]

9 minutes ago, cruiseej said:

 

I might have missed something, but I can only recall seeing positive comments regarding the housekeeping change from Seabourn passengers since cruising restarted this summer.

With that in mind, we must keep in mind that the passenger aka guest load has been significantly less than in normal times..............

[sfvoyage]

Actually, doubling up has been an occasional practice on Seabourn over the years.  I've observed it in the big suites (e.g. regularly deployed for the Wintergarden suite) and have also experienced it in our regular verandah suite once in a while.  I was told this practice speeds things up and so improves their productivity.  

[markham]

It would seem obvious that teaming up and establishing some formalized hierarchy of responsibilities gives more efficiency and more points of customer contact and better housekeeping management.

 

We liked the change as we experienced during our 2 week July cruise on Ovation. I don’t know how the ship’s reduced capacity would have made a difference to the changes this 2 person cabin servicing delivered. As early risers we found our cabin done and dusted upon our return from breakfast every single day.

 

Happy and healthy sailing!

 

 

[rkacruiser]

21 hours ago, markham said:

It would seem obvious that teaming up and establishing some formalized hierarchy of responsibilities gives more efficiency and more points of customer contact and better housekeeping management.

 

I agree with your thinking.

 

21 hours ago, sfvoyage said:

I was told this practice speeds things up and so improves their productivity. 

 

I was told on a HAL ship that it had to with sanitation issues.  One of the Stewards was a "specialist" in keeping the bathroom clean and sanitized while the other was a "specialist" in keeping the living quarters clean.  When they did this for each of the staterooms for which they were responsible, they became "experts" in what needed to be done and little/nothing was overlooked.  

 

23 hours ago, marazul said:

This could be a case of HAL making changes to SB.

 

"Best Practices" among their cruise lines has been a consistent mantra of Carnival Corporation for several years.  I think it's a good concept.  But, problems can result if there is too much micro-management from HQ that impacts the guest experience on the ships.  

[marazul]

22 hours ago, cruiseej said:

 

I might have missed something, but I can only recall seeing positive comments regarding the housekeeping change from Seabourn passengers since cruising restarted this summer.

You did not miss anything.  The passengers are happy, just as they were before the change.

It is the housekeepers who are not too crazy about the new system. I did overhear some remarks (not in English) about it while passing the open door of a suite being cleaned. 

Edited September 21, 2021 by marazul

[rkacruiser]

23 hours ago, marazul said:

It is the housekeepers who are not too crazy about the new system. I did overhear some remarks (not in English) about it while passing the open door of a suite being cleaned. 

 

"Change" is often unwelcome regardless of whatever job one has.