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Salsa cruise nightmare continues.....


LadySpoilt
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51 minutes ago, styles27 said:

That’s what I was afraid they’d say. 

So what do you plan on doing at this point because it sounds like MSC doesn’t have any intention of delivering what you booked and paid for?

I have a discussion with council tomorrow at 1pm and will see what our course of action will be.

 

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On 9/30/2021 at 11:32 AM, mscdivina2016 said:

But where is my bathtub?  

Direct access to the spa?

My Serenity (their words not mine)

My Exclusivity? ( again their words)

The space.  So do I get 3 cabins?

 

Here is something from their website.

 

he ultimate VIP treatment experience —  MSC Yacht Club offers exclusivity, privacy with luxurious accommodations, fine dining, your own personal butler, the best views, and so much more. Plan your all-inclusive cruise in the MSC Yacht Club.

Yacht club is suppose to have better linens, mattresses, pillows & toiletries! Will they be brought down to deck 8? 

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10 hours ago, kidless said:

I'll be exiting Divina on 24th may need to hang around and listen! There are still cabins open in Yacht Club for that sailing makes no sense why they wouldn't just move you over. 

There is also on the 31st as well.

I clearly told them a few days ago that they have till today at 1pm to do something.

That is probably why a manager was instantly available.

It just occurred to me how bad this screwing is.

I don't get YC or Aurea experience, I get Fantastica he said, so that's no internet or alcohol package.😮

 

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4 hours ago, mscdivina2016 said:

There is also on the 31st as well.

I clearly told them a few days ago that they have till today at 1pm to do something.

That is probably why a manager was instantly available.

It just occurred to me how bad this screwing is.

I don't get YC or Aurea experience, I get Fantastica he said, so that's no internet or alcohol package.😮

 

Not necessarily true. We have Fantastica and and we have easy plus drink package and internet browsing it was a promo when we booked.
As far as I know that is still being offered so in the very least you should get that promo included. 

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7 hours ago, styles27 said:

Not necessarily true. We have Fantastica and and we have easy plus drink package and internet browsing it was a promo when we booked.
As far as I know that is still being offered so in the very least you should get that promo included. 

Mine is a no!

We had a 3 way call with MSC today and confirmed it.

But.....they offered a partial refund with booze and internet if I agree to take deck 8 cabin.

 

So a demand letter is being sent.

 

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On 10/8/2021 at 1:11 AM, mscdivina2016 said:

Mine is a no!

We had a 3 way call with MSC today and confirmed it.

But.....they offered a partial refund with booze and internet if I agree to take deck 8 cabin.

 

So a demand letter is being sent.

 

Free wifi isn't really adequate compensation for being ejected from YC 🙄

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On 10/7/2021 at 8:11 PM, mscdivina2016 said:

Mine is a no!

We had a 3 way call with MSC today and confirmed it.

But.....they offered a partial refund with booze and internet if I agree to take deck 8 cabin.

 

So a demand letter is being sent.

 

Hi @mscdivina2016, checking in to see if your issue has been resolved   Keeping my fingers crossed for you guys!

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29 minutes ago, styles27 said:

Hi @mscdivina2016, checking in to see if your issue has been resolved   Keeping my fingers crossed for you guys!

Not resolved

Getting close, but not happy, but I will come away a little ahead in the end if I choose a few options which I am not allowed to discuss. 

 Many would be shocked at one.

 

Found out that the t&c do not allow for legal fees.

Also, all I am allowed is what my actual damages are. So the value of YC versus Balcony is the dollar amount.

T&C allows for up to 3x if successful in proving a variety of bad faith issues. But you must be successful in that bid.

 Enforcement of the "another cruise of equal or better" would not be financially feasible if you are even successful.

 

 

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1 hour ago, mscdivina2016 said:

Not resolved

Getting close, but not happy, but I will come away a little ahead in the end if I choose a few options which I am not allowed to discuss. 

 Many would be shocked at one.

 

Found out that the t&c do not allow for legal fees.

Also, all I am allowed is what my actual damages are. So the value of YC versus Balcony is the dollar amount.

T&C allows for up to 3x if successful in proving a variety of bad faith issues. But you must be successful in that bid.

 Enforcement of the "another cruise of equal or better" would not be financially feasible if you are even successful.

 

 

That stinks. Sounds like the T& C is just a lot of words that in the end favor the company not the consumer 

I don’t understand why they won’t just move you to another sailing with everything you already paid for.  Seems like a pretty simple solution. 

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On 9/30/2021 at 5:45 AM, mscdivina2016 said:

No,

I have received nothing, not even a phone call. And we have less than a month to go.

If they do not contact me prior, I will have no choice but to show up at the pier.

I am not and will not cancel.  It will be interesting how they are going to escort me to Yacht club.

PXL_20210925_124436611.MP~3.jpg

How doyou get Yacht club on deck 8 ???? 

 

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31 minutes ago, styles27 said:

That stinks. Sounds like the T& C is just a lot of words that in the end favor the company not the consumer 

I don’t understand why they won’t just move you to another sailing with everything you already paid for.  Seems like a pretty simple solution. 

You are correct, it favors them as they have staff attorney's.

 

Reason we can't be moved is the charter owns all the bookings. They have our funds as they have the ship in it's entirety.

 If they moved us, the charter keeps our fare and they get nothing.

 

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45 minutes ago, mscdivina2016 said:

You are correct, it favors them as they have staff attorney's.

 

Reason we can't be moved is the charter owns all the bookings. They have our funds as they have the ship in it's entirety.

 If they moved us, the charter keeps our fare and they get nothing.

 

Wow I didn’t realize that 

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3 minutes ago, Morgsmom said:

Not shocked at all; T&Cs are always in the favor of the business.  (Unless that was sarcasm, in which case I agree).  


Yes, sarcasm. Sorry for the confusion. I remember a story about a company where someone slipped “possession of your immortal soul” into the T&C. It was weeks before anyone even noticed. Meanwhile, people had been clicking I Agree all along. 

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1 minute ago, zekekelso said:


Yes, sarcasm. Sorry for the confusion. I remember a story about a company where someone slipped “possession of your immortal soul” into the T&C. It was weeks before anyone even noticed. Meanwhile, people had been clicking I Agree all along. 

OMG, I so want to do something like that in the next contract I write up... stick something like "and if you are mean or just a pain in the a$$ I will condemn you to hellfire for all eternity" (cuz no one ever reads the stuff anyway) 🤪

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16 hours ago, mscdivina2016 said:

 

Also, all I am allowed is what my actual damages are. So the value of YC versus Balcony is the dollar amount.

 

 

 

Curious if you remember what the prices were at the time of your booking of a balcony cabin and the YC cabin that you booked?

 

Isn't there something about a website error  that offered the YC cabin at a much lower price than was the correct price that you managed to book and MSC honored because of their website error?

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