Jump to content

iPad problems anyone?


Recommended Posts

6 hours ago, Charles4515 said:


 

What device did you use to take the photo? I think you took the photos in landscape mode with the home button on the left. Should always use the right side. 

 

 

These are only photos taken with my iPad. They appear in Photos the correct way up and also quite happily load into Facebook, Instagram, Twitter etc the correct way up. This is only an issue with Cruise Critic.

Link to comment
Share on other sites

11 hours ago, Silver Spectre said:

These are only photos taken with my iPad. They appear in Photos the correct way up and also quite happily load into Facebook, Instagram, Twitter etc the correct way up. This is only an issue with Cruise Critic.


The issue is how Cruise Critic reads the image file data. If you take the photo with your iPad camera lens on the top left in landscape orientation it will be correct on the Cruise Critic website. If you have the camera lens on the bottom right in landscape orientation it will be  upside down on Cruise Critic. I took the two photos below to illustrate. They show correctly in Photos. It is a web site issue. But a minor one as the photo should be taken with the lens on the upper right. 
 

 

image.jpg

image.jpg

Edited by Charles4515
Link to comment
Share on other sites

FYI to all,

 

Once again, duplicate threads re the same topic have been merged into one thread. Please be sure to use the Follow feature on this thread. That way, you won't have to go l👀king to see if there are new posts because they will come l👀king for you as notifications! emo34.gif If you need more info on how to do it, please see How to: Follow Topics & Forums (Subscribed Threads/Forums Info.

 

Also again, I am asking everyone reading these "problems" threads to please be patient. Jenn and the crew ARE working on this and hopefully all will be well in the near future!  🤞

 

Please see Jenn's  post #402 on the not staying logged in thread for her last post.

 

Thanking all in advance for your cooperation,


Host Kat  emo32.gif

Link to comment
Share on other sites

  • 2 weeks later...
13 hours ago, PescadoAmarillo said:

Has anyone upgraded to iOS 15 on an iPad and had trouble using cruise critic?  I’m not having issues on my iPhone, just my iPad. I can’t quote or reply or even add a thank you feeling to any posts. I have no trouble on chrome on my iPad or on safari on my iPhone.


I am replying now from an iPad on iOS 15. No problem quoting or liking. It sounds like you are not logged in. 

Link to comment
Share on other sites

1 hour ago, Charles4515 said:


I am replying now from an iPad on iOS 15. No problem quoting or liking. It sounds like you are not logged in. 

I am logged in, it shows my name at the top right, but it’s giving me the log in screen again at the end of my reply. Works fine in Chrome,  but all my bookmarks are in Safari. 

Link to comment
Share on other sites

These problems, mainly specific to iPads, have been going on for weeks now, and I started this thread more than a month ago.  It has nothing to do with not being logged in - everything to do with using an iPad (works perfectly for me on Android and Windows).

 

IT are apparently looking into it, but it's still causing a lot of grief to iPad users - and many have given up on it.

  • Like 1
Link to comment
Share on other sites

2 hours ago, PescadoAmarillo said:

I am logged in, it shows my name at the top right, but it’s giving me the log in screen again at the end of my reply. Works fine in Chrome,  but all my bookmarks are in Safari. 

 

You are logged into the Cruise Critic web site but not the forums. That is why you see the log in at the end of your reply. The two different  login back ends. The two login backends  are probably the cause of many users issues

Link to comment
Share on other sites

4 minutes ago, Charles4515 said:

 

You are logged into the Cruise Critic web site but not the forums. That is why you see the log in at the end of your reply. The two different  login back ends. The two login backends  are probably the cause of many users issues

I’m replying on my iPad - sometimes I can post replies and like posts. Other times I can’t. I remain logged in all the time though, so it’s not as if I’m constantly logging on in different ways. It just seems completely random

  • Like 1
Link to comment
Share on other sites

24 minutes ago, Charles4515 said:

 

You are logged into the Cruise Critic web site but not the forums. That is why you see the log in at the end of your reply. The two different  login back ends. The two login backends  are probably the cause of many users issues

I think you're misunderstanding the situation.  There's a known, but intermittent problem with iPads, and has been for a few weeks since some IT changes were made.  It has little to do with logins, and everything to do with posting (or reacting to posts) using an iPad.

 

The IT people are aware, and are working on a fix.

Link to comment
Share on other sites

5 minutes ago, Harry Peterson said:

I think you're misunderstanding the situation.  There's a known, but intermittent problem with iPads, and has been for a few weeks since some IT changes were made.  It has little to do with logins, and everything to do with posting (or reacting to posts) using an iPad.

 

The IT people are aware, and are working on a fix.


I have two iPads. An iPad Pro I use in my living room and an iPad mini I have on my nightstand. I have not had any issues with posting or reacting with either. 

You can’t quote  or react if logged out. So the issue seems to be that CC is seeing you as being not logged in. 

Link to comment
Share on other sites

1 hour ago, Harry Peterson said:

I think you're misunderstanding the situation.  There's a known, but intermittent problem with iPads, and has been for a few weeks since some IT changes were made.  It has little to do with logins, and everything to do with posting (or reacting to posts) using an iPad.

 

The IT people are aware, and are working on a fix.

Thank you. That sounds like what I’m dealing with. It’s been a few weeks, and the issue is with posting and reactions. It’s good to know it’s not a personal issue. 😆

Link to comment
Share on other sites

7 hours ago, Charles4515 said:


I have two iPads. An iPad Pro I use in my living room and an iPad mini I have on my nightstand. I have not had any issues with posting or reacting with either. 

You can’t quote  or react if logged out. So the issue seems to be that CC is seeing you as being not logged in. 

I think we've all been around here long enough to know that you can't quote or react if logged out - or post for that matter.  That's not the issue - and many of us using iPads also use other devices and are using those to post/quote/react.  That's why you're seeing the posts - not because people are logged out.

 

I'm pleased that you have no problem with your iPads, but please accept many people do , and it's nothing whatever to do with not being logged in.  The problem is a known one, it's intermittent, and it's being looked into by the IT team.

Link to comment
Share on other sites

12 hours ago, Harry Peterson said:

I think we've all been around here long enough to know that you can't quote or react if logged out - or post for that matter.  That's not the issue - and many of us using iPads also use other devices and are using those to post/quote/react.  That's why you're seeing the posts - not because people are logged out.

 

I'm pleased that you have no problem with your iPads, but please accept many people do , and it's nothing whatever to do with not being logged in.  The problem is a known one, it's intermittent, and it's being looked into by the IT team.

 

Good luck waiting for the " IT team." 🙄    Glad I don't have to...... 😀😀😀

Edited by Charles4515
Link to comment
Share on other sites

10 minutes ago, trbarton said:

All of a sudden I can’t sign on from my IPad but can sign on from my phone. Anyone had this problem?

 

Tom🤔

Sign in to what CC or Princess? I just signed  into both on my iPad and it worked. Shut your iPad down and bring it up again.

Edited by CruzDayz
  • Like 1
Link to comment
Share on other sites

9 hours ago, trbarton said:

All of a sudden I can’t sign on from my IPad but can sign on from my phone. Anyone had this problem?

 

Tom🤔

 

Tom's thread has been moved to the Need Help Using the Forums? Check Here! forum where it will be on topic & merged into an existing thread. Folks often forget this forum is here and post on other forums asking for help. emo12.gif Whenever you wonder if you are the only one experiencing a problem with the software, check this forum first. Often CC Help Jenn, Senior Community Support Specialist, has already addressed the matter. 

 

Please note there are previous threads on this forum concerning various ongoing software issues. Stated in the Posting & You! section of the Guidelines: "Browse a topic first to see if your question has already been asked or answered by someone else..." 

 

See a few of the threads in this forum:

Website Trouble ???

Like button doesn't work

Can't post to CC web site the last two days--replies or quotes/replies--what's up

iPad problems anyone?
Inability to react to posts and more

not staying logged in

Is Cruise Critic Down!

 

See post #389post #417 & post #436. They are the last updates from CC Help Jenn, Senior Community Support Specialist, at help@cruisecritic.com . She and the team as well as the software developer are working as best they can. Please have patience. Any further questions, comments or feedback regarding the matter should be sent via email from your Cruise Critic email address of record and please mention your Cruise Critic user name, device, browser, etc. 

 

Please be sure to use the Follow feature on threads where you are interested in the replies. You won't have to go l👀king to see if there are new posts because they will come l👀king for you as notifications! emo34.gif For more info please see How to: Follow Topics & Forums (Subscribed Threads/Forums Info) and How To: Change Email Settings/Unsubscribe: Notification Settings

 

Thanking all in advance for your patience and cooperation,

 

Host Kat emo32.gif

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Forum Assistance
      • ICYMI Cruise Critic Live Special Event: Q&A with Silversea Cruises
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...