C & C Love to Cruise Posted December 27, 2021 #1 Share Posted December 27, 2021 It has been a week now after our cruise and usually I would have gotten a survey from Princess rating our cruise. Nothing yet. Everyone was great, so really wanted to let Princess know how happy we were. Do yo know how I can get a survey? Link to comment Share on other sites More sharing options...
kitty2264 Posted December 27, 2021 #2 Share Posted December 27, 2021 It been a week for us as well after disembarking the Enchanted. We did not receive a survey either. I wrote an email to Princess to inquire but have not received a response. Link to comment Share on other sites More sharing options...
nocl Posted December 27, 2021 #3 Share Posted December 27, 2021 Usually they send them on disembarkation day. I got my last one before I even left ship. Are you certain hat they did not go to your spam file? 1 Link to comment Share on other sites More sharing options...
Princess Cruises Fann Posted December 27, 2021 #4 Share Posted December 27, 2021 I would check your spam filter. That’s where it went after my August Alaska cruise on the Majestic. 1 Link to comment Share on other sites More sharing options...
Rare MISTER 67 Posted December 27, 2021 #5 Share Posted December 27, 2021 1 hour ago, C & C Love to Cruise said: It has been a week now after our cruise and usually I would have gotten a survey from Princess rating our cruise. Nothing yet. Everyone was great, so really wanted to let Princess know how happy we were. Do yo know how I can get a survey? Strange, we sailed on Caribbean Princess on 11/28 and again on 12/19 and the survey popped up on my phone right before we did the early walkoff. Link to comment Share on other sites More sharing options...
merryjewelhound Posted December 27, 2021 #6 Share Posted December 27, 2021 I got off the Emerald 12/19. I got my survey the same day. My husband never has gotten his. We also had excellent service. Link to comment Share on other sites More sharing options...
Upper Bob Posted December 27, 2021 #7 Share Posted December 27, 2021 We got off the Enchanted a week ago and have received an initial survey email, as well as another reminder. 1 Link to comment Share on other sites More sharing options...
cltnccruisers Posted December 28, 2021 #8 Share Posted December 28, 2021 We had ours within 24 hours of disembarking Sky. I hope they actually read the comments. Link to comment Share on other sites More sharing options...
C & C Love to Cruise Posted December 28, 2021 Author #9 Share Posted December 28, 2021 Checked spam, nothing there. Husband never received one either. 🤕 Link to comment Share on other sites More sharing options...
Mike07 Posted December 28, 2021 #10 Share Posted December 28, 2021 HAL and Princess both had their surveys in my inbox prior to disembarkation, if memory serves. Link to comment Share on other sites More sharing options...
highflyingrealtor Posted December 28, 2021 #11 Share Posted December 28, 2021 Yep, check spam. Never had it go there before but off the Regal on Turkey day and just saw it today in my spam folder. Link to comment Share on other sites More sharing options...
MJC Posted February 12, 2022 #12 Share Posted February 12, 2022 We cruised Nov. 28 and Jan. 30 and neither of us got a survey for either cruise. Disappointing as there were some standout crew we would have liked to give a shout out. Does it come in the app? by email? We didn't get anything. Link to comment Share on other sites More sharing options...
CruisinCouple2010 Posted February 12, 2022 #13 Share Posted February 12, 2022 We sailed the Enchanted Princess both in November and December and survey was in our email inbox before we disembarked the ship. Personally I think the survey is way too long. Needs to be shortened in my opinion. 3 Link to comment Share on other sites More sharing options...
MissP22 Posted February 12, 2022 #14 Share Posted February 12, 2022 It's a good place to mention the elimination of loyalty OBC. Link to comment Share on other sites More sharing options...
Rare geoherb Posted February 13, 2022 #15 Share Posted February 13, 2022 I just filled mine out for my cruise that ended today. I was expecting to be able to rate the shore excursions I took. It let me give a general rating about my shore excursions, but not to rate them and comment on them individually. Link to comment Share on other sites More sharing options...
Rare Kmkub Posted February 13, 2022 #16 Share Posted February 13, 2022 (edited) So, hm. I never got one, so I had my husband check. He got one on 2/2 and one on 2/7 for our 1/29 disembark date. Both say expires in two weeks. Both are expired, already. How can I provide feedback on this cruise? Grrr. Edited February 13, 2022 by Kmkub Link to comment Share on other sites More sharing options...
kiwimum Posted February 13, 2022 #17 Share Posted February 13, 2022 2 hours ago, geoherb said: I just filled mine out for my cruise that ended today. I was expecting to be able to rate the shore excursions I took. It let me give a general rating about my shore excursions, but not to rate them and comment on them individually. I have received a separate survey regarding excursions. May take a week or so. 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted February 13, 2022 #18 Share Posted February 13, 2022 3 hours ago, Kmkub said: How can I provide feedback on this cruise? Survey is too long so I just send my opinion to customer support through the website. Link to comment Share on other sites More sharing options...
caribill Posted February 13, 2022 #19 Share Posted February 13, 2022 3 hours ago, Kmkub said: How can I provide feedback on this cruise? Grrr. Send an E-mail with your comments to Customer Relations at Princess. Or fill out the support request at the bottom of https://book.princess.com/captaincircle/customerCare.page Link to comment Share on other sites More sharing options...
MissP22 Posted February 13, 2022 #20 Share Posted February 13, 2022 7 minutes ago, caribill said: Send an E-mail with your comments to Customer Relations at Princess. Or fill out the support request at the bottom of https://book.princess.com/captaincircle/customerCare.page ✔️ That sounds like the best bet. They always send our surveys immediately during B2B2B cruises & we never have the opportunity to complete them because were still on the ship at that time. Link to comment Share on other sites More sharing options...
pkpon Posted February 13, 2022 #21 Share Posted February 13, 2022 (edited) Make sure you have the box ticked in your Princess personal account to receive the Princess merchandising emails. If it is not ticked you will not receive the after cruise survey. Edited February 13, 2022 by pkpon Link to comment Share on other sites More sharing options...
MissP22 Posted February 13, 2022 #22 Share Posted February 13, 2022 2 minutes ago, pkpon said: Make sure you have the box ticked in your Princess personal account to receive the Princess merchandising emails. If it is not ticked you will not receive the after cruise survey. I didn't know about that one. Of course now I'll be receiving tons of other offers as well. I'll have to remember to switch it on and off as needed. Link to comment Share on other sites More sharing options...
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