JandC_Cruising Posted January 13, 2022 #1 Share Posted January 13, 2022 Is anyone seeing their Latitude discount applied for shore excursions when booking online? According to the program footnotes: 4 Shore excursion discounts are not reflected in the shopping section of My NCL on ncl.com. You will see the discount in the shopping cart and upon check out in My NCL on ncl.com. In order to receive your shore excursion discounts on board, please identify yourself as a Latitudes Rewards member and present your key card in person to the shore excursion desk at the time of purchase. Once I get to the shopping cart to check out, the pricing has the $50 ShoreEx credit, but our 10% discount isn't applied. Thanks in advance.... Link to comment Share on other sites More sharing options...
vacruizer Posted January 13, 2022 #2 Share Posted January 13, 2022 I’m having the same issue. 1 Link to comment Share on other sites More sharing options...
Keata Posted January 13, 2022 #3 Share Posted January 13, 2022 I was told it was because they were"fixing things up" due to the loyalty program changes. The rep told me to check again on the weekend. 1 Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted January 13, 2022 #4 Share Posted January 13, 2022 It certainly used to show the discount online. If it isn't doing so at the moment then I'd agree that it will be due to the changes. 1 Link to comment Share on other sites More sharing options...
kdmbluerzr Posted January 13, 2022 #5 Share Posted January 13, 2022 Oh wow.... Good to know. Was just about to go to MyNCL account and book some shore excursion for upcoming cruise on the Bliss. Thanks for the heads up! Link to comment Share on other sites More sharing options...
julig22 Posted January 14, 2022 #6 Share Posted January 14, 2022 4 hours ago, JandC_Cruising said: Is anyone seeing their Latitude discount applied for shore excursions when booking online? According to the program footnotes: 4 Shore excursion discounts are not reflected in the shopping section of My NCL on ncl.com. You will see the discount in the shopping cart and upon check out in My NCL on ncl.com. In order to receive your shore excursion discounts on board, please identify yourself as a Latitudes Rewards member and present your key card in person to the shore excursion desk at the time of purchase. Once I get to the shopping cart to check out, the pricing has the $50 ShoreEx credit, but our 10% discount isn't applied. Thanks in advance.... If I remember correctly, you have to actually start the checkout process, so you have to go one step further. Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted January 14, 2022 #7 Share Posted January 14, 2022 I just checked an upcoming booking and when I select a excursion it shows the prices net of the free at sea discount. If I add it to the basket and then go to the basket they have been added net of the latitudes discount. So my booking seems to be working correctly. I didn't check it earlier in the week, so don't know if it ever stopped showing the discount. Link to comment Share on other sites More sharing options...
vacation44 Posted January 14, 2022 #8 Share Posted January 14, 2022 3 minutes ago, KeithJenner said: I just checked an upcoming booking and when I select a excursion it shows the prices net of the free at sea discount. If I add it to the basket and then go to the basket they have been added net of the latitudes discount. So my booking seems to be working correctly. I didn't check it earlier in the week, so don't know if it ever stopped showing the discount. Thank you for posting your findings. I will go book another excursion now that I have had my eye on. Link to comment Share on other sites More sharing options...
kdmbluerzr Posted January 14, 2022 #9 Share Posted January 14, 2022 I did the same process this morning and also found that once you have added the shore excursion to your cart, you have to go to the payment screen to see the additional lattitudes discount in the cost. Link to comment Share on other sites More sharing options...
JandC_Cruising Posted January 14, 2022 Author #10 Share Posted January 14, 2022 30 minutes ago, KeithJenner said: I just checked an upcoming booking and when I select a excursion it shows the prices net of the free at sea discount. If I add it to the basket and then go to the basket they have been added net of the latitudes discount. So my booking seems to be working correctly. I didn't check it earlier in the week, so don't know if it ever stopped showing the discount. That is strange. I'm still having the issue. The shorex credit shows up fine when I go to the cart. But, when I move on to the payment page, the total charge is still missing the additional 10% discount. Sounds like I'll need to make a call. Link to comment Share on other sites More sharing options...
Rare shof515 Posted January 15, 2022 #11 Share Posted January 15, 2022 I am also having this issue. The latitude discount is not showing up in the cart or payment screen Link to comment Share on other sites More sharing options...
Keata Posted January 15, 2022 #12 Share Posted January 15, 2022 Just called the 1-800 as my discount was still not showing up. The agent said HO is still working on it and it should be available online no later than next Wednesday. 1 Link to comment Share on other sites More sharing options...
JandC_Cruising Posted January 20, 2022 Author #13 Share Posted January 20, 2022 On 1/15/2022 at 12:32 PM, Keata said: Just called the 1-800 as my discount was still not showing up. The agent said HO is still working on it and it should be available online no later than next Wednesday. Well let's give NCL credit when they earn it! It seems they fixed this yesterday, as promised. This morning I was able to book excursions and all the appropriate Latitude discounts were applied. Link to comment Share on other sites More sharing options...
Rare shof515 Posted January 20, 2022 #14 Share Posted January 20, 2022 It is not fixed for me. I am not seeing the latitude discount for my cruise next month Link to comment Share on other sites More sharing options...
kr2918 Posted January 26 #15 Share Posted January 26 I don't see the discount now. I see most of these posts are from 2022 but in Jan 2024, still not working! I will try to straighten it out onboard I guess. I don't want to wait to book or else the items I want might be gone. Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted January 26 #16 Share Posted January 26 40 minutes ago, kr2918 said: I don't see the discount now. I see most of these posts are from 2022 but in Jan 2024, still not working! I will try to straighten it out onboard I guess. I don't want to wait to book or else the items I want might be gone. Still working fine for me. I just went into a reservation, selected an excursion at random. Price £62 each. When I added it to the basket the total is £105.50. That is a 15% latitudes discount. Link to comment Share on other sites More sharing options...
julig22 Posted January 26 #17 Share Posted January 26 47 minutes ago, kr2918 said: I don't see the discount now. I see most of these posts are from 2022 but in Jan 2024, still not working! I will try to straighten it out onboard I guess. I don't want to wait to book or else the items I want might be gone. It works fine for me, you don't see the discount until you get to the payment page. You can also call the excursion folks and they will take care of it if there is an issue. Link to comment Share on other sites More sharing options...
Asawi Posted January 26 #18 Share Posted January 26 As the others have said: Working just fine! But you don't see it until payment. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted January 26 #19 Share Posted January 26 Works fine. Link to comment Share on other sites More sharing options...
Rare CaptainBazz Posted January 26 #20 Share Posted January 26 I just booked an excursion online and it applied my FAS $50 discount as well as my 15% Latitudes discount. You have to go all the way to the very end for it to show up. Link to comment Share on other sites More sharing options...
rphbunny Posted January 29 #21 Share Posted January 29 Have any of you booked the Big Blue Bus tour in Juneau? Is it reliable? Link to comment Share on other sites More sharing options...
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