boeckli Posted February 18, 2023 #101 Share Posted February 18, 2023 29 minutes ago, Dutchman48 said: Must be doing something wrong. Showed Version 4.17, removed and reinstalled from play store and still 4.17 Is there simple way to upgrade that i am missing . It appears that iPhones and Android devices have different versions of Navigator (4.21 for iPhone and 4.17 for Android) 2 1 Link to comment Share on other sites More sharing options...
lavictoria Posted February 20, 2023 #102 Share Posted February 20, 2023 I haven't checked it on my Android phone but use my iPad mini for the bigger screen when at home and have been noodling around successfully with Navigator version 4.15.1 DH is better about updates (slightly newer iPad mini) and since updating to version 4.21.0 he can login and see the trip - but all of the dinner reservations and shorex (that I can see on my version) are not there. Now I'm not concerned because his name appears on my Navigator for the excursions and my dinner reservations are for 2 but of course he's a little put out that it's mucked up how his copy works... We're still a few weeks out from sailing but would like to sort this before boarding. Link to comment Share on other sites More sharing options...
ShipWalker Posted March 9, 2023 Author #103 Share Posted March 9, 2023 Version 4.23.0 is now available for Iphones. The Google play store says there is also an update (3/7/2023) but I cannot verify at this time. To find your current version press "Experiences" in the center bottom banner with the ship and then press "about". Link to comment Share on other sites More sharing options...
triiip42 Posted March 9, 2023 #104 Share Posted March 9, 2023 Updated my android phone earlier today to version 4.23.0... 1 Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted March 9, 2023 #105 Share Posted March 9, 2023 Currently my Android (Samsung) phone is showing version 4.15 I went to the Play Store and when I look for the Navigator App it tells me 'this App won't work for your device'. I am currently at Android version 8 on a 7 year old Samsung S7 edge. If the latest updates for Navigator will only work on newer versions of Android, then HAL will continue to have problems with Navigator functionality for users. 1 Link to comment Share on other sites More sharing options...
Rare leck57 Posted March 9, 2023 #106 Share Posted March 9, 2023 1 hour ago, VMax1700 said: I am currently at Android version 8 on a 7 year old Samsung S7 edge. If the latest updates for Navigator will only work on newer versions of Android, then HAL will continue to have problems with Navigator functionality for users. Unfortunately this is standard for most Apps. I recall about three years ago my mobile couldn't work the Princess App and as my phone was getting old anyway I bought a new one. At the time I think you had to have Android 7 or above. Seems a bit unfair when your phone works perfectly as a phone but that is the way it is I'm afraid. I learnt years ago there's just some battles I will not win. 1 Link to comment Share on other sites More sharing options...
ShipWalker Posted March 9, 2023 Author #107 Share Posted March 9, 2023 3 hours ago, VMax1700 said: Currently my Android (Samsung) phone is showing version 4.15 I went to the Play Store and when I look for the Navigator App it tells me 'this App won't work for your device'. I am currently at Android version 8 on a 7 year old Samsung S7 edge. If the latest updates for Navigator will only work on newer versions of Android, then HAL will continue to have problems with Navigator functionality for users. DW had almost the same phone as you, S6. Last year she started getting the "this app won't work" messages when trying to update her favorite apps. Last month the newest models (S23) came out with a price drop of the prior model. She bought a new phone and all is well again. Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 9, 2023 #108 Share Posted March 9, 2023 I have Android with the 4.17 version. I have a ton of info for my next cruise on this app and version. How to date and will updating destroy what I have on the older version? Thanks! Link to comment Share on other sites More sharing options...
Earplug Posted March 9, 2023 #109 Share Posted March 9, 2023 (edited) 9 hours ago, triiip42 said: Updated my android phone earlier today to version 4.23.0... Also update to 4.23.0 and now it open briefly and then closes/crashes. Deleted and reinstalled with no help. We board Saturday 3-11 hope it is working by then. Edited March 9, 2023 by Earplug Link to comment Share on other sites More sharing options...
boeckli Posted March 9, 2023 #110 Share Posted March 9, 2023 (edited) 7 minutes ago, Earplug said: Also update to 4.23.0 and now it open briefly and then closes/crashes. Deleted and reinstalled with no help. We board Saturday 3-11 hope it is working by then. Same here. Currently on ship, updated tablet to 4.23.0 where it now crashes. Writing this on phone which still runs on 4.17. Edited March 9, 2023 by boeckli Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 9, 2023 #111 Share Posted March 9, 2023 15 minutes ago, Earplug said: Also update to 4.23.0 and now it open briefly and then closes/crashes. Deleted and reinstalled with no help. We board Saturday 3-11 hope it is working by then. I have the same issue on my Galaxy 7 Tablet, it opens crashes and says there is a bug and to comeback after the bug is fixed. Works fine on my S22 Samsung phone. Link to comment Share on other sites More sharing options...
StLouisCruisers Posted March 9, 2023 #112 Share Posted March 9, 2023 I just downloaded the 4.23 update on my Iphone 8 (definitely not a phone fanatic lol) and other than having to sign in again it's working fine. No bugs as far as I can see. Link to comment Share on other sites More sharing options...
Earplug Posted March 9, 2023 #113 Share Posted March 9, 2023 (edited) 23 minutes ago, StLouisCruisers said: I just downloaded the 4.23 update on my Iphone 8 (definitely not a phone fanatic lol) and other than having to sign in again it's working fine. No bugs as far as I can see. It is an Android problem not Iphone. Edited March 9, 2023 by Earplug Link to comment Share on other sites More sharing options...
WannaSea Posted March 9, 2023 #114 Share Posted March 9, 2023 Samsung s10 with 4.17 works for me. Android latest version is 4.17. Logging out, then back in sometimes fixes problems. If you're onboard see guest services for tech help. Link to comment Share on other sites More sharing options...
KroozNut Posted March 9, 2023 #115 Share Posted March 9, 2023 2 hours ago, terrydtx said: I have the same issue on my Galaxy 7 Tablet, it opens crashes and says there is a bug and to comeback after the bug is fixed. Works fine on my S22 Samsung phone. I have a Galaxy S22 as well, running 4.17.0. Are you saying that 4.23 is working fine on your S22? Currently I'm reluctant to update to 4.23 after reading these reports of 'crashes' after the update. Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 9, 2023 #116 Share Posted March 9, 2023 10 minutes ago, KroozNut said: I have a Galaxy S22 as well, running 4.17.0. Are you saying that 4.23 is working fine on your S22? Currently I'm reluctant to update to 4.23 after reading these reports of 'crashes' after the update. Yes it works fine on my S22 phone, but it crashes on my S7 Tablet. 1 Link to comment Share on other sites More sharing options...
Laminator Posted March 9, 2023 #117 Share Posted March 9, 2023 12 minutes ago, KroozNut said: I have a Galaxy S22 as well, running 4.17.0. Are you saying that 4.23 is working fine on your S22? Currently I'm reluctant to update to 4.23 after reading these reports of 'crashes' after the update. Works fine on my S22 Ultra also! Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 9, 2023 #118 Share Posted March 9, 2023 1 minute ago, Laminator said: Works fine on my S22 Ultra also! Mine is an S22+ 1 Link to comment Share on other sites More sharing options...
Earplug Posted March 9, 2023 #119 Share Posted March 9, 2023 If you know how to do it you can downgrade to version 4.17.0 and it works. https://www.google.com/search?q=holland+america+navigator+4.17.0&oq=HOLLAND&aqs=edge.1.69i60j69i59l3j69i57j0i20i131i263i433i512j69i59j69i60l2.4095j0j4&sourceid=chrome&ie=UTF-8 1 2 Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted March 9, 2023 #120 Share Posted March 9, 2023 Weird that both my iPhone 14 and my iPad Mini show updated to 4.21.0 and states no updates available. Both are usually good at updating when needed. 1 Link to comment Share on other sites More sharing options...
KroozNut Posted March 9, 2023 #121 Share Posted March 9, 2023 4 hours ago, terrydtx said: Mine is an S22+ Dang it.. Just updated to 4.23 on my S22, and now the app doesn't work. Something about a bug and to wait for a fix.. 😕 Link to comment Share on other sites More sharing options...
ShipWalker Posted March 9, 2023 Author #122 Share Posted March 9, 2023 Now would be a good time for all android users to send an email to this address. Maybe several. navigator.support@HollandAmerica.com 1 Link to comment Share on other sites More sharing options...
KroozNut Posted March 9, 2023 #123 Share Posted March 9, 2023 42 minutes ago, ShipWalker said: Now would be a good time for all android users to send an email to this address. Maybe several. navigator.support@HollandAmerica.com Just emailed them.. I guess we'll see, but now I don't have a working app and my cruise leaves very soon. 😕 Link to comment Share on other sites More sharing options...
KroozNut Posted March 10, 2023 #124 Share Posted March 10, 2023 9 hours ago, boeckli said: Same here. Currently on ship, updated tablet to 4.23.0 where it now crashes. Writing this on phone which still runs on 4.17. Are you able to go to the front desk and inquire as to what's going on with the update for Android devices and report back what they tell you? Link to comment Share on other sites More sharing options...
KroozNut Posted March 10, 2023 #125 Share Posted March 10, 2023 Just noticed that the app is no longer available in the Google Play Store, so maybe that means they're working on the problem and will reload a workable version to the Store soon... sure hope so. Link to comment Share on other sites More sharing options...
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