fd851 Posted February 8, 2022 #1 Share Posted February 8, 2022 So we were booked on one of the cancelled Symphony cruises. I had redeemed several RCL/BOA Visa points for onboard credit. Is there any way to get the points back or did that ship sail without me? Link to comment Share on other sites More sharing options...
neverbeenhere Posted February 8, 2022 #2 Share Posted February 8, 2022 Questions or disputes regarding the redemption of Points must be directed to Royal Caribbean at 888.305.4626 this might help???? 1 Link to comment Share on other sites More sharing options...
Coralc Posted February 8, 2022 #3 Share Posted February 8, 2022 The OBC will be transferred to your next sailing if you call. 1 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted February 8, 2022 #4 Share Posted February 8, 2022 1 hour ago, Coralc said: The OBC will be transferred to your next sailing if you call. Ridiculously simple process. Just call with booking numbers of the cruise you didn't take, and the one you want to use it on. Try and not wait till the last minute though😉 1 Link to comment Share on other sites More sharing options...
homedepot124 Posted February 8, 2022 #5 Share Posted February 8, 2022 We were on one of the cancelled Serenade cruises and RCCL moved my redeemed on board credit to our next cruise on Symphony. Be sure to call RCCL, don't both calling BAC because they will just transfer you to RCCL. Link to comment Share on other sites More sharing options...
mo&fran Posted February 8, 2022 #6 Share Posted February 8, 2022 I had a BOA credit on a canceled cruise, and it showed up on my Odyssey cruise in October. I didn't have to ask. Also, when i was booking my current cruise through C&A, they found OBC from cruises booked through the Next Cruise desk, and those have been applied also. 2 Link to comment Share on other sites More sharing options...
fd851 Posted February 9, 2022 Author #7 Share Posted February 9, 2022 Great! Thank you for all the responses Link to comment Share on other sites More sharing options...
pcur Posted February 9, 2022 #8 Share Posted February 9, 2022 20 hours ago, John&LaLa said: Ridiculously simple process. Just call with booking numbers of the cruise you didn't take, and the one you want to use it on. Try and not wait till the last minute though😉 Correct. They transferred mine when they cancelled the 1/29 Serenade on 1/7. 1 Link to comment Share on other sites More sharing options...
rebeccac Posted February 10, 2022 #9 Share Posted February 10, 2022 Will they also do a transfer of points/OBC if the cruise is cancelled under "cruise with confidence" by us vs. Royal cancelling the cruise? Link to comment Share on other sites More sharing options...
Rare orville99 Posted February 10, 2022 #10 Share Posted February 10, 2022 3 minutes ago, rebeccac said: Will they also do a transfer of points/OBC if the cruise is cancelled under "cruise with confidence" by us vs. Royal cancelling the cruise? BOA points - yes; RCL promo OBC - no. Link to comment Share on other sites More sharing options...
rebeccac Posted February 10, 2022 #11 Share Posted February 10, 2022 Thanks. I was referring to the points that we converted to OBC and then ended up cancelling the cruise under the "cruise with confidence" program. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now