I sent my evidence on 20 January and had the OBC applied to my 2 cruises, upcoming in 2 weeks within a day or so. Then on 31 January I emailed the request forms and evidence of ownership of shares for my father re the same cruises, auto response was should hear within 24 hours but no OBC added, chased twice more and still no avail. Anyone had a response in the last week or so? Frustrated