jjduck Posted February 12, 2022 #1 Share Posted February 12, 2022 We have "the" big box company as our TA. Also have a large obc from Celebrity. We booked an excursion directly with Celebrity, only to find that it was charged to our credit card! So we quickly cancelled and Celebrity says we will be refunded "in a few days". BTW, what is a reasonable wait time? Have read many horror stories here. Do we need to go thru the TA to book the excursion using a ship obc? Any help is very much appreciated. thanks, Noreen Link to comment Share on other sites More sharing options...
Rare groryjm Posted February 12, 2022 #2 Share Posted February 12, 2022 The system on the Web site has changed slightly and by default and your card will be selected as the payment method. You need to select an amount of OBC to use for the transaction. It used to automatically use OBC first so it is easy to just click through and not realise. Link to comment Share on other sites More sharing options...
Rare keesar Posted February 12, 2022 #3 Share Posted February 12, 2022 2 hours ago, jjduck said: We have "the" big box company as our TA. Also have a large obc from Celebrity. We booked an excursion directly with Celebrity, only to find that it was charged to our credit card! So we quickly cancelled and Celebrity says we will be refunded "in a few days". BTW, what is a reasonable wait time? Have read many horror stories here. Do we need to go thru the TA to book the excursion using a ship obc? Any help is very much appreciated. thanks, Noreen If you want to use your TA OBC, you will have to wait until you are on the ship. Otherwise, you can use the Celebrity OBC in advance. Just make sure you choose the correct way to pay. Link to comment Share on other sites More sharing options...
sydbarrett Posted February 12, 2022 #4 Share Posted February 12, 2022 I just cancelled one and I had my refund the next day. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 12, 2022 #5 Share Posted February 12, 2022 The best way to tell if the Celebrity OBC was applied is to go to the excursion page and at the top near the shopping cart it will show how much OBC you have to spend per-cruise. If nothing you can either pay to block the reservation and then when onboard ask the excursion desk to cancel and recharge it to your OBC or just buy in onboard. Link to comment Share on other sites More sharing options...
jjduck Posted February 12, 2022 Author #6 Share Posted February 12, 2022 Thank you everybody for your help. Much appreciated! We will give it another go and see what happens. Aloha, Link to comment Share on other sites More sharing options...
39august Posted February 12, 2022 #7 Share Posted February 12, 2022 I have always called X to have them apply my ship OBC to anything I wish to purchase before boarding. Never a problem with that. Link to comment Share on other sites More sharing options...
jjduck Posted February 12, 2022 Author #8 Share Posted February 12, 2022 thanks, 39august. going direct to X sounds like a plan. Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted February 12, 2022 #9 Share Posted February 12, 2022 3 minutes ago, jjduck said: thanks, 39august. going direct to X sounds like a plan. Except for a long wait on hold. You just need to do it carefully on line Link to comment Share on other sites More sharing options...
LGW59 Posted February 12, 2022 #10 Share Posted February 12, 2022 49 minutes ago, Arizona Wildcat said: Except for a long wait on hold. You just need to do it carefully on line It's really not that difficult. I just opened my cruise planner for upcoming cruises, each reservation shows my total OBC at the top right of the individual reservation. While there really is not very much in the planner to offer yet, there is the airport transfer to the ships. Did a mock reservation up until the time to click "reserve". Link to comment Share on other sites More sharing options...
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