Beware accepting future cruise offer for cancelled one

[Hgwells01]

Today I spent a frustrating three hours booking firstly a new short Tangalooma trip on Adventure which was easy and secondly trying to sort out my offer for a cancelled cruise 1oct22 to the Loyalty islands in a penthouse suite.  After repeatedly being cut off when told wait times were long and to push 1 for a call back to only be disconnected, after hours I did finally get the offer for a call back and it happened within 20 mins, I asked if I accepted the swap to the 30sep23 booking with same price applied and obc of 600.00 would I get the same cabin or be offered ‘a suite’ of their choosing and was told I would only find out after the five weeks waiting for them to organise it, not really the answer I wanted but ok.  Then I asked if she could check current bookings and see if 10749 was still available or one of the other two PH suites on Adventure and she replied all four are available, I replied four? There are only three on the deck plans for Pacific Adventure and she said oh you are on Explorer!!! No mention is made of a swap of ship in the paperwork and I’ve double checked the website and it says the ship is Adventure but she confirmed they are swapping to Explorer which is not refurbished and does not have the Byron Beach Club either, so imho a lesser grade ship for the same price!  I said If this was the case then they were being dishonest in not advertising the swap to a different ship and I was really disappointed.  I rang back only to find the cruise specialists I had to speak to had finished so I’ll have to call back next week but beware, if accepting the swap they tell you to do nothing and they will just transfer you to the new offer but you may not be on the same ship and there is a big difference between the Adventure and Explorer.