Jump to content

Princess we Want to Cancel OCT. 2022 Casino Booking


Recommended Posts

Princess Casino Comp bookers,

 

What is the best way to Cancel an Oct. 2022 booking?

 

I was able to Cancel & get refunded on our Sept. start of our B2B booking.

But when it came to second half of B2B that happens in Oct.? 

They are saying its beyond Cruise with Confidence which ends in Sept., and I will  lose our $200 pp

but get back the taxes/port fees cuz its far enough away timewise.

 

Seems theres No way to cancel without getting stuck for deposits. Saying, Non refundable.

 

Any suggestions?

 

Has anyone added travel Insurance, then able to cancel to get All refunded?

 

 

 

Link to comment
Share on other sites

You can try escalating it.

 

I had some luck with whatever they call the retentions department when they let me double book myself, then tell me there's nothing they can do about it when I called five minutes later after I noticed my calendar was on the wrong month.

Link to comment
Share on other sites

On 4/19/2022 at 8:27 AM, CalLuvsCrusingToo said:

Princess Casino Comp bookers,

 

What is the best way to Cancel an Oct. 2022 booking?

 

I was able to Cancel & get refunded on our Sept. start of our B2B booking.

But when it came to second half of B2B that happens in Oct.? 

They are saying its beyond Cruise with Confidence which ends in Sept., and I will  lose our $200 pp

but get back the taxes/port fees cuz its far enough away timewise.

 

Seems theres No way to cancel without getting stuck for deposits. Saying, Non refundable.

 

Any suggestions?

 

Has anyone added travel Insurance, then able to cancel to get All refunded?

 

 

 

The casino cruise deals deposits are always non refundable and this has always been stressed to me whenever I have book one

Link to comment
Share on other sites

Thanks for replies. 

 

In the past, I have had the opportunity to move our deposits to another cruise we were booking. 

But This time, (and it seems it depend on Who you talk to) didn't give me that option....

I will try calling again, and talk with someone else.

 

I haven't heard of the Retentions dept.

 

 

Link to comment
Share on other sites

Posted (edited)

I don't remember what Princess calls them, but they're the equivalent of the people you get escalated to with complaints/cancellation threats that lower tier employees don't have the authority to handle with other companies... often referred to as retentions.

 

In my case though, it was a call back literally minutes later, and I wasn't trying to cancel, but just change the booking to a time when I wasn't already on a different Princess ship. (You'd think the system would red-flag a scheduling conflict like that, but I guess not.) 

Edited by Cuedon
  • Like 1
Link to comment
Share on other sites

43 minutes ago, Cuedon said:

I don't remember what Princess calls them, but they're the equivalent of the people you get escalated to with complaints/cancellation threats that lower tier employees don't have the authority to handle with other companies... often referred to as retentions.

 

In my case though, it was a call back literally minutes later, and I wasn't trying to cancel, but just change the booking to a time when I wasn't already on a different Princess ship. (You'd think the system would red-flag a scheduling conflict like that, but I guess not.) 

Yes, hasn't happened to me yet! Since we do many casino offers with Royal, Carnival, & Princess, I have to make sure our bookings are not at the same time. I really need a secretary for that. (And now making sure we have time to test between)

Link to comment
Share on other sites

  • 4 weeks later...

Wanted to tell my outcome.

 

I was able to move ALL those funds from October Meditt cruise, to a CA Coastal cruise

during the same time.  This was done by having a new casino offer that needed to be booked.

When I explained to Princess Casino Rep that we had no intention of doing EU cruise in Oct.,

but wanted to coastal comp cruise instead?  She said,  Oh I can do that for you.

So I lost no $$, and lost No deposits.

Just lucked into speaking with an experienced Casino Rep. and she handled it without prob.

 

  • Like 2
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...