Tikka234 Posted June 11, 2022 #1 Share Posted June 11, 2022 Sailing on 30th July Iona to fjords and now the port Geiranger has been changed I still haven't had my excursion cancelled .I have rebooked the excursions costing more to mount dalsnibba. Have booked for our group of 9 so a lot of money to come back Anyone know can we cancel the old excursion ourself or do we need to wait for p o, could do with monies back. Thanks Link to comment Share on other sites More sharing options...
Rare SarahHben Posted June 11, 2022 #2 Share Posted June 11, 2022 20 minutes ago, Tikka234 said: Sailing on 30th July Iona to fjords and now the port Geiranger has been changed I still haven't had my excursion cancelled .I have rebooked the excursions costing more to mount dalsnibba. Have booked for our group of 9 so a lot of money to come back Anyone know can we cancel the old excursion ourself or do we need to wait for p o, could do with monies back. Thanks Ours was refunded automatically. I think the money was back in our account around 4 days after the email telling us the excursion would be cancelled. Link to comment Share on other sites More sharing options...
Tikka234 Posted June 11, 2022 Author #3 Share Posted June 11, 2022 The only email we had was to say port cancelled and they are cancelling our excursions which our still on our booking. Link to comment Share on other sites More sharing options...
Rare SarahHben Posted June 11, 2022 #4 Share Posted June 11, 2022 2 minutes ago, Tikka234 said: The only email we had was to say port cancelled and they are cancelling our excursions which our still on our booking. Yes that’s what we had too. Link to comment Share on other sites More sharing options...
gsmt47471015 Posted June 11, 2022 #5 Share Posted June 11, 2022 1 hour ago, Tikka234 said: Sailing on 30th July Iona to fjords and now the port Geiranger has been changed I still haven't had my excursion cancelled .I have rebooked the excursions costing more to mount dalsnibba. Have booked for our group of 9 so a lot of money to come back Anyone know can we cancel the old excursion ourself or do we need to wait for p o, could do with monies back. Thanks Not looked how much more the revised Mount Delsnibba trip is , do you mind telling me how much pp the trip now costs? no worries if not as if I can muster up the interest to look on the revised personaliser after this latest fiasco it well be there ( not for us but our cruise newbies) Link to comment Share on other sites More sharing options...
newbie cruissy Posted June 11, 2022 #6 Share Posted June 11, 2022 37 minutes ago, Tikka234 said: The only email we had was to say port cancelled and they are cancelling our excursions which our still on our booking. This was only sent out in the last couple of days. While unfortunate, it may take a few days to process what's likely to be several thousand refunds. Link to comment Share on other sites More sharing options...
newbie cruissy Posted June 11, 2022 #7 Share Posted June 11, 2022 2 minutes ago, gsmt47471015 said: Not looked how much more the revised Mount Delsnibba trip is , do you mind telling me how much pp the trip now costs? no worries if not as if I can muster up the interest to look on the revised personaliser after this latest fiasco it well be there ( not for us but our cruise newbies) Its £90pp, including transfer cruise. Incidentally, when they cancelled Geiranger from our cruise earlier this week, there were 2 P&O trips on the personaliser from Hellesylt, today there are 10, so being updated gradually. Link to comment Share on other sites More sharing options...
Tikka234 Posted June 11, 2022 Author #8 Share Posted June 11, 2022 14 minutes ago, gsmt47471015 said: Not looked how much more the revised Mount Delsnibba trip is , do you mind telling me how much pp the trip now costs? no worries if not as if I can muster up the interest to look on the revised personaliser after this latest fiasco it well be there ( not for us but our cruise newbies) Hi it's £90 each adult Link to comment Share on other sites More sharing options...
Tikka234 Posted June 11, 2022 Author #9 Share Posted June 11, 2022 doesDoes anyone know what time we have to be back onboard Hellesylt ? hoping to get time to look around after excursion should be back around 3pm thanks Link to comment Share on other sites More sharing options...
thornegirl Posted June 11, 2022 #10 Share Posted June 11, 2022 1 hour ago, Tikka234 said: doesDoes anyone know what time we have to be back onboard Hellesylt ? hoping to get time to look around after excursion should be back around 3pm thanks According to the Geiranger port website, Iona is leaving at 5pm, so would imagine 4.30 all onboard. Link to comment Share on other sites More sharing options...
Tikka234 Posted June 11, 2022 Author #11 Share Posted June 11, 2022 1 hour ago, thornegirl said: According to the Geiranger port website, Iona is leaving at 5pm, so would imagine 4.30 all onboard. Thank you Link to comment Share on other sites More sharing options...
gsmt47471015 Posted June 11, 2022 #12 Share Posted June 11, 2022 4 hours ago, Tikka234 said: doesDoes anyone know what time we have to be back onboard Hellesylt ? hoping to get time to look around after excursion should be back around 3pm thanks Thirty minutes should be enough time to look around this village🤣 Link to comment Share on other sites More sharing options...
bbtablet Posted June 11, 2022 #13 Share Posted June 11, 2022 Tikka234 - going back to the original question, try logging on to your cruise and then clicking on My Orders (top right) and you should see all the tours you have booked and paid for under "Details". On the blue heading of the tour that is cancelled (if it is still there) click on "cancel". This will automatically cancel it without need for someone at P&O to intervene and the refund should come through in two or three days. If the Tour you booked is no longer showing, then it will come, but there is no saying what the time span will be - as someone said, there will be a lot to do, perhaps via manual intervention. Link to comment Share on other sites More sharing options...
Just 47 Posted June 12, 2022 #14 Share Posted June 12, 2022 19 hours ago, gsmt47471015 said: Not looked how much more the revised Mount Delsnibba trip is , do you mind telling me how much pp the trip now costs? no worries if not as if I can muster up the interest to look on the revised personaliser after this latest fiasco it well be there ( not for us but our cruise newbies) I just went on my personal planner and cancelled the trip,money will be refunded Link to comment Share on other sites More sharing options...
Tikka234 Posted June 12, 2022 Author #15 Share Posted June 12, 2022 13 hours ago, Just 47 said: I just went on my personal planner and cancelled the trip,money will be refunded Thanks I have cancelled our now Link to comment Share on other sites More sharing options...
Tikka234 Posted June 13, 2022 Author #16 Share Posted June 13, 2022 Cancelled excursions last night (sunday) money refunded in bank this afternoon, very quick P & O. 1 Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted June 14, 2022 #17 Share Posted June 14, 2022 17 hours ago, Tikka234 said: Cancelled excursions last night (sunday) money refunded in bank this afternoon, very quick P & O. That’s good, any excursions I’ve had to cancel in the past I find the money is back almost straight away. Link to comment Share on other sites More sharing options...
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