Milaandra Posted June 28, 2022 #126 Share Posted June 28, 2022 2 hours ago, nini said: The crazy issues on the ship truly had nothing to do with you getting covid. That isn't what I said. I was just describing the cherry on top of a pretty crappy ending to the cruise. The biggest issue is the lack of timely communication. One of our roll call members found out about the delay in Haugesund from her private tour guide on the 10th. Didn't Princess tell us on the 12th? Some passengers knew about the covid outbreak a full 24 hours before we were informed officially. And they must have known there was a good chance they were going to miss their window for disembarkation docking...why not tell us of the possibility so we could try and make alternative arrangements before everything was closed for the day? And what was with the unexpected information about the ship being too big for the shorter way to Lofoten? Why wasn't that anticipated? 2 Link to comment Share on other sites More sharing options...
India2017 Posted June 28, 2022 #127 Share Posted June 28, 2022 We were on this cruise also unfortunately tested positive for Covid just wondering if anyone is aware of how many cases there were Were others abandoned by Princess at disembarkation like us no knock on door as promised so we finally left our cabin and went down to gang way to find scores of other Plague Victims leaving the Ship with no Covid safety protocol being observed when in the terminal we mixed (of course wearing masks) with (non plague) passengers and indeed new arrivals who were not wearing masks 😷 to find we had descended into absolute chaos we had 3 taxi drivers abandon their journey to us finally the 4th bless him preserved and we finally got to our car and arrived home (Leeds) at midnight !!! a very strong 3 page letter of complaint (email) on its way or it would be if I could find a email address anybody? many thanks Link to comment Share on other sites More sharing options...
ozscotart Posted June 28, 2022 #128 Share Posted June 28, 2022 13 minutes ago, India2017 said: We were on this cruise also unfortunately tested positive for Covid just wondering if anyone is aware of how many cases there were Were others abandoned by Princess at disembarkation like us no knock on door as promised so we finally left our cabin and went down to gang way to find scores of other Plague Victims leaving the Ship with no Covid safety protocol being observed when in the terminal we mixed (of course wearing masks) with (non plague) passengers and indeed new arrivals who were not wearing masks 😷 to find we had descended into absolute chaos we had 3 taxi drivers abandon their journey to us finally the 4th bless him preserved and we finally got to our car and arrived home (Leeds) at midnight !!! a very strong 3 page letter of complaint (email) on its way or it would be if I could find a email address anybody? many thanks Guestrelationsuk@princesscruises.co.uk Link to comment Share on other sites More sharing options...
India2017 Posted June 28, 2022 #129 Share Posted June 28, 2022 Thank you very much for this we have posted letter as well but at least with a email address we know it has arrived even if they never reply haha Sandra Link to comment Share on other sites More sharing options...
nini Posted June 28, 2022 #130 Share Posted June 28, 2022 This link may also be of assistance. It contains e-mail and Executive contacts. https://www.elliott.org/company-contacts/princess-cruise-lines/ Link to comment Share on other sites More sharing options...
nini Posted June 28, 2022 #131 Share Posted June 28, 2022 I would send it certified/ return receipt (or the UK version of such). It may get more attention if it has to be signed for. Link to comment Share on other sites More sharing options...
brynmelyndavid Posted June 29, 2022 #132 Share Posted June 29, 2022 On 6/28/2022 at 9:55 AM, Milaandra said: That isn't what I said. I was just describing the cherry on top of a pretty crappy ending to the cruise. The biggest issue is the lack of timely communication. One of our roll call members found out about the delay in Haugesund from her private tour guide on the 10th. Didn't Princess tell us on the 12th? Some passengers knew about the covid outbreak a full 24 hours before we were informed officially. And they must have known there was a good chance they were going to miss their window for disembarkation docking...why not tell us of the possibility so we could try and make alternative arrangements before everything was closed for the day? And what was with the unexpected information about the ship being too big for the shorter way to Lofoten? Why wasn't that anticipated? The issue as I understand it with the route between Tromso and Lofoten is that there is a narrow channel which Sky Princess can navigate but which requires a pilot ship. If the pilot ship is not available, as seems to happen occasionally, the ship is deemed too large for the channel and has to take the long way round, causing a late arrival in the Lofotens. It has happened on at least one other cruise I was following this year. 1 Link to comment Share on other sites More sharing options...
capriccio Posted June 29, 2022 #133 Share Posted June 29, 2022 (edited) 57 minutes ago, brynmelyndavid said: The issue as I understand it with the route between Tromso and Lofoten is that there is a narrow channel which Sky Princess can navigate but which requires a pilot ship. If the pilot ship is not available, as seems to happen occasionally, the ship is deemed too large for the channel and has to take the long way round, causing a late arrival in the Lofotens. It has happened on at least one other cruise I was following this year. That happened on our June 2019 Land of the Midnight Sun cruise on the Sapphire Princess. We didn't get into Gravdal (Lofoten Island) until 1 pm IIRC and then disembarkation was by tender. We were lucky our excursion company was able to reschedule but the tour was shortened and rushed. Edited June 29, 2022 by capriccio Link to comment Share on other sites More sharing options...
bbtablet Posted June 29, 2022 #134 Share Posted June 29, 2022 On 6/28/2022 at 4:29 PM, ozscotart said: Guestrelationsuk@princesscruises.co.uk are you sure that shouldn't be: Guestrelationssuck@princesscruises.co.uk? 3 Link to comment Share on other sites More sharing options...
KikiKruiser Posted June 29, 2022 #135 Share Posted June 29, 2022 (Also asked on the June 11 thread) Anyone here from the June 11 cruise still quarantined at a Heathrow hotel? Mainly the U.S. guests. Wondering if Princess has been checking up on you at all, or did they just drop you off and let you know when you could fly home? Link to comment Share on other sites More sharing options...
wowzz Posted June 29, 2022 #136 Share Posted June 29, 2022 1 hour ago, KikiKruiser said: (Also asked on the June 11 thread) Anyone here from the June 11 cruise still quarantined at a Heathrow hotel? Mainly the U.S. guests. Wondering if Princess has been checking up on you at all, or did they just drop you off and let you know when you could fly home? Answered in your other post. No one needs to quarantine anymore. Link to comment Share on other sites More sharing options...
KikiKruiser Posted June 29, 2022 #137 Share Posted June 29, 2022 (edited) 58 minutes ago, wowzz said: Answered in your other post. No one needs to quarantine anymore. My friends and others were bussed by Princess to a hotel at Heathrow to finish out the quarantine they started on the ship! DR gave them letters with the dates they were OK to fly home to the U.S. They are not happy campers... 😔 Edited June 29, 2022 by KikiKruiser Link to comment Share on other sites More sharing options...
wowzz Posted June 29, 2022 #138 Share Posted June 29, 2022 6 minutes ago, KikiKruiser said: My friends and others were bussed by Princess to a hotel at Heathrow to finish out the quarantine they started on the ship! DR gave them letters with the dates they were OK to fly home to the U.S. They are not happy campers... 😔 Seems a nonsense. They did not need to stay in a hotel, and could have flown back to the US whenever they liked. Princess are making up their own rules, that are totally different to the rules of the US and the UK. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted June 30, 2022 #139 Share Posted June 30, 2022 1 hour ago, KikiKruiser said: My friends and others were bussed by Princess to a hotel at Heathrow to finish out the quarantine they started on the ship! DR gave them letters with the dates they were OK to fly home to the U.S. They are not happy campers... 😔 Princess is just following the guidelines set by the CDC. From the CDC website for travel dated Jun 12, 2022. That is when the test was dropped to fly back to the US. Quote: When should I travel after testing positive for COVID-19?You tested positive for COVID-19. Do not travel until a full 10 days after your symptoms started or the date your positive test was taken if you had no symptoms. Jun 12, 2022 https://www.cdc.gov › travelers Travel | CDC 1 Link to comment Share on other sites More sharing options...
Northeastcruiser007 Posted June 30, 2022 #140 Share Posted June 30, 2022 12 hours ago, bbtablet said: are you sure that shouldn't be: Guestrelationssuck@princesscruises.co.uk? Very probably. But it really doesn't matter where anyone sends their emails as they are rarely answered. 😦 Link to comment Share on other sites More sharing options...
Aulanis Posted July 1, 2022 #141 Share Posted July 1, 2022 On 6/28/2022 at 2:25 AM, Milaandra said: Let us know if you ever get a response. I certainly will, though it could take them some time, I will chase them up at some point. I didnt book direct and the TA is as bad as Princess in responding to even simple questions let alone problems. We have another cruise already booked in August so as it was ONLY! £60 for the taxi and no hotel I said I would accept OBC on that cruise. If I dont get a reasonable reply I will try an claim from the TA under abta ( Chocolate fireguard) Then threaten them with a Small claims court claim. Whilst they have enough small print to sink a ship ( Pun Intended) I think there should be something in this ( Maybe the service to answer Chat calls for help or the service to get us back to port on time. Failure to give adequate notice of Covid outbreak so perhaps many more cases than there should have been) We were on Sky 6 weeks before and the same thing happened - they didnt tell at all that there were cases and despite wearing a mask almost all the time caught covid as the other 3000 pax were not. Theatre was the worst. Doubt if anyone in Princess UK will have the say on refunds when we ( All Passengers)) were dumped off a ship in OZ at the beginning of the Covid outbreak all negotiations seemed to go via the US HQ Princess Promise – We Make It Right The promise of great service on your cruise vacation We’re so confident about our service, if you’re not satisfied, we’ll make it right, or we’ll refund the value of that service. That’s the Princess Promise. Link to comment Share on other sites More sharing options...
Rare insidecabin Posted July 1, 2022 #142 Share Posted July 1, 2022 Pincess is a member of ABTA and often in breach of their code of conduct. UK booking package travel regulations apply they cover failure to perform, satutory provisions are an implied part of the contract that cannot be overridden by other terms. Link to comment Share on other sites More sharing options...
Fjord4Fun Posted July 2, 2022 #143 Share Posted July 2, 2022 On 6/26/2022 at 6:25 PM, Aulanis said: I would agree with what you are saying, I assume from your CC name you are from Northumberland/ Durham. We are from North West - Preston not as far but found ourselves in a similar position. Daft as it might sound it was lucky there was a rail strike as we held advance tickets which without the strike would have been useless and a total loss. I anticipated most of the problems and sent this "chat" checked as we left the ship and it was not answered 15 hours or so later. I will be sending a complaint to Princess as otherwise they will not be doing anything to improve. When the Captain first came on air regarding being an engine/generator short and unable to reach full speed he seemed to suggest it was something that they had no control over and thus we could not complain about it? OK it seems it is not an easy repair but they could have left Bergen hours before rather than put almost everyone under some stress. As well as delay the next cruise another 3000 unhappy pax. The ship being able to reach full speed would also be important should an emergency or severe weather occur. Wasnt that part of the problem with the Virgin ship that floundered off the Norwegian coast? There was also the detour at Lofoten Islands because the ship was TOO BIG to go through the inside passage??? I cant see there being ANY excuse for that faux pas. When we did get ashore at Southampton our luck improved. I had spent an hour or two looking for a hotel in Southampton or London but prices were crazy - travelodges that were not full were around £150 most were £200 I couldnt see Princess wanting to reimburse that. Got the local bus to the station and a train to Waterloo was sat in the station. They barely glanced at the tickets which were not for that time - . Took the tube to Euston and found the LAST Preston train had gone 30 minutes before. Spoke to a "helper" on the station and asked if we could go to Manchester instead. Reply was if you have a ticket you can try to get home any train any route adding that that was the last train. Had hoped we could then do a short hop to Preston which is normally served by 2 train companies but they had none running by the time we would get there. Well hotels were cheaper in Manchester so that seemed a plan, On the train I thought to ring the taxi people we use from time to time and yes they would send a car for us. £60 but still less than a hotel and we would actually get home. Got off the train and taxi arrived 15 minutes later. So got home around 7.30pm. I am going to ask Princess if they will reimburse the taxi fare. Viking NOT Virgin. 1 Link to comment Share on other sites More sharing options...
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