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Azamara best price, best offer guarantee. Is it real?


lixogab
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I booked my Azamara cruise couple of months ago via a big box online agency.

Couple of day ago I saw a "$500 Onboard Credit" advertisement and apparently it applies to my cruise as well.

 

Now, the Azamara  best price, best offer guarantee ( https://www.azamara.com/cruise-with-confidence )states that

 You’ll always get the best possible price—even after you book.* If the fare on your booked sailing lowers or a better promotion is offered, contact us and we’ll honor that better price right up to 48 hours before you sail.*

 

Is my understanding correct that I can contact Azamara (even though I booked via an agency) and they will add the $500 credit to my reservation ?

Did anybody use that before ?

 

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We did this not too long ago but since we booked through a travel agent we went back that way for the rebooking, which in our case reduced the fare rather than increasing the OBC.  The difference was credited back to the card we initially used for our booking, since we had already paid in full.  It's a pretty impressive benefit!

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We had made final payment when the Azamara offer went from 500 OBC to 1000 OBC. Our TA was first told that they could not honor the increase. Someone on my Roll Call for our September cruise got the increase. So I again contacted my TA; he had to contact his Azamara rep; my increase to 1000 dollars OBC was honored based on their best price guarantee ( at least I think it was based on that guarantee). There was no discussion about it being a rebooking, just giving increased OBC. So keep trying either thru Azamara or your TA.

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If you book through any type of TA (including “Big Box”), it’s my understanding that  they must make any rate modifications for you, so I don’t think you can deal directly with Azamara yourself. Also, sometimes travel agencies book “special group rates” that are difficult to get modified under some of the OBC offers.

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7 minutes ago, CYNSport said:

If you book through any type of TA (including “Big Box”), it’s my understanding that  they must make any rate modifications for you, so I don’t think you can deal directly with Azamara yourself. Also, sometimes travel agencies book “special group rates” that are difficult to get modified under some of the OBC offers.

Right... that's why I  was surprised by the "contact us".

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Have never heard of being able to contact the Cruise Company direct if you hadn’t booked with them? So interested to know how this works out, I may learn something! And good luck.

 

As to Online Travel Agents, I have mixed feelings as on the one hand they do have better prices but its when prices drop you can get caught out a bit, I have had it go both ways, book a great price and it never gets any cheaper BUT if the price drops you often find under the T&C they can either charge you an “Admin fee” to change your booking to the new rate or you have to cancel and re book, which incurs the cancellation fee.

 

These days I tend to book direct with the Cruise company or use the traditional in person travel agent and pay a bit more if the cruise is a long time in the future, then if prices change its a phone call to switch to the new price or offer although if using an agent i always check what the policy is before paying any deposit, but if only a few months before departure I book via the online agents, its always cheaper from my experience.

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Quick update:

Called Azamara and as expected, they told me that I have to deal with the travel agent.

Called the travel agent, they called to Azamara and clarified that my booking doesn't qualify for the $500 Onboard Credit since I have a guarantee stateroom. An upgrade to regular room was more  than $500  so it doesn't make any sense.

I did a mockup reservation and effectively the onboard credit is valid only for _some_ categories and it looks to be "up to" even though the main page advertisement doesn't mention that the credit is just for some rooms. It sounded too good to be true from the beginning but since I didn't see any disclaimers I decided to try.

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4 minutes ago, lixogab said:

Quick update:

Called Azamara and as expected, they told me that I have to deal with the travel agent.

Called the travel agent, they called to Azamara and clarified that my booking doesn't qualify for the $500 Onboard Credit since I have a guarantee stateroom. An upgrade to regular room was more  than $500  so it doesn't make any sense.

I did a mockup reservation and effectively the onboard credit is valid only for _some_ categories and it looks to be "up to" even though the main page advertisement doesn't mention that the credit is just for some rooms. It sounded too good to be true from the beginning but since I didn't see any disclaimers I decided to try.

 

The question is how much more than $500 would a regular room be?  Is that net cost worth it to be able to choose your cabin?  [I would never book a guarantee rate because there are far too many unacceptable cabins on every deck plan I have examined.]

 

[And BTW, I didn't pull your first post because that would be the entire thread – but, you aren't allowed to hint at travel agents as you did.  In future, just say 'my travel agent' and leave it at that.]

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3 minutes ago, Host Jazzbeau said:

 

The question is how much more than $500 would a regular room be?  Is that net cost worth it to be able to choose your cabin?  [I would never book a guarantee rate because there are far too many unacceptable cabins on every deck plan I have examined.]

 

[And BTW, I didn't pull your first post because that would be the entire thread – but, you aren't allowed to hint at travel agents as you did.  In future, just say 'my travel agent' and leave it at that.]

No, it doesn't make any sense for me to pay for a regular cabin on that cruise. Basically, I'm on OV GTY, next category is obstructed OV, and the price for non-obstucted OV is close to balcony GTY and for port intensive cruise I prefer to spend money somewhere else.

 

Sorry for mentioning the details about my agent.

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11 hours ago, lixogab said:

Quick update:

Called Azamara and as expected, they told me that I have to deal with the travel agent.

Called the travel agent, they called to Azamara and clarified that my booking doesn't qualify for the $500 Onboard Credit since I have a guarantee stateroom. An upgrade to regular room was more  than $500  so it doesn't make any sense.

I did a mockup reservation and effectively the onboard credit is valid only for _some_ categories and it looks to be "up to" even though the main page advertisement doesn't mention that the credit is just for some rooms. It sounded too good to be true from the beginning but since I didn't see any disclaimers I decided to try.

We’ve recently booked a suite guarantee as it was half the price of choosing our cabin. We didn’t receive the OBC but before I chased it up I checked the terms and conditions on Azamara’s web site. It stays on there that it’s not applicable to guarantee cabins. 

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Yes the Best Price Guarantee is true. Working with a TA after final payment for 3 cruises received $1200 OBC for the first one, $2400 OBC for the second and unbelievably a cash refund of $3600 for the third. This took about a month to come through and lots of emails by my TA. Used a lot to pay for shore excursions. Very happy cruiser

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Sounds like my recent experience with upcoming Sept/Oct cruises.  First cruise was after final payment and I  received $2200 OBC;  second & third cruises I received a $1000 total refund because they were before final payment and my TA also was able to get me an extra $500 OBC for each cruise to match the current offer.  Yes, Best Price Guarantee is real.😊

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