AZ Stan (FKA Stan in Chicago) Posted June 20, 2022 #1 Share Posted June 20, 2022 My wife and I were booked on a Transatlantic, Nov., 2022. Unfortunately she tested positive for Covid 19 just 3 days before we were scheduled to fly to London. We cancelled immediately, and received a partial refund, plus some cruise credit, which we have since used. We wrote to customer relations, asking about the more than $2,000 which has not been refunded to us. What did we get? Crickets! Not even a response that they received my E mail. If anyone knows an E Mail address for a real executive, rather than a generic department name, I would appreciate it. While we have sailed on Princess 35 times. for 400 days , I don't want to book another until this problem has been resolved. Right now, not very confident about Princess's Sail with Confidence. Appreciate any help you can provide. AZ Stan Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted June 20, 2022 #2 Share Posted June 20, 2022 (edited) I assume you meant a 2021 cruise? John Padgett is the President... If his email follows the same format as other execs in the company it should be: jpadgett@carnival.com or jpadgett@princesscruises.com Edited June 20, 2022 by Rick&Jeannie Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted June 20, 2022 #3 Share Posted June 20, 2022 That's a crazy long time to wait. Here's the list of contacts per elliott.org - note that John Padgett still isn't listed - good luck: Princess Cruise Lines Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. 24305 Town Center Drive Santa Clarita, CA 91355https://www.princess.com/ Phone Contacts Main: (661) 753-0000 Customer Service: (800) 774-6237 Call center hours: Monday – Friday 6am – 7pm Pacific Time (9am-10pm ET) Saturday and Sunday 6am – 6pm Pacific Time (9am-9pm ET) Email Contacts customerrelations@princesscruises.com Social Media Contacts FacebookTwitter Executive Contacts Primary Contact Collin Steinke Director, Customer Relations 24305 Town Center Drive Santa Clarita, CA 91355csteinke@princesscruises.com Secondary Contact Lorna Warren Vice President Guest Services 24305 Town Center Drive Santa Clarita, CA 91355lwarren@princess.com Mario Siebaldi Senior Vice President Guest Experience 24305 Town Center Drive Santa Clarita, CA 91355msiebaldi@princesscruises.com Chief Executive Jan Swartz President 24305 Town Center Drive Santa Clarita, CA 91355jswartz@princesscruises.com Last updated: January 5, 2022. Link to comment Share on other sites More sharing options...
AZ Stan (FKA Stan in Chicago) Posted June 20, 2022 Author #4 Share Posted June 20, 2022 1 hour ago, Rick&Jeannie said: I assume you meant a 2021 cruise? John Padgett is the President... If his email follows the same format as other execs in the company it should be: jpadgett@carnival.com or jpadgett@princesscruises.com Yes, Sorry, that was 2021. Thanks for the quick responses. I will try a couple of these names. AZ Stan Link to comment Share on other sites More sharing options...
Astro Flyer Posted June 20, 2022 #5 Share Posted June 20, 2022 5 minutes ago, AZ Stan (FKA Stan in Chicago) said: Yes, Sorry, that was 2021. Thanks for the quick responses. I will try a couple of these names. AZ Stan Hope you have better luck than me with 2 emails detailing a 25% reduction in refundable credit sent to Steinke being ignored for over 2 months. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted June 20, 2022 #6 Share Posted June 20, 2022 I think the stance to take is the "shotgun" approach...where you don't send to just one person but anybody/everybody you can find... If another month (or less) goes by I think I would contact the BBB. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now