ksadonnab Posted June 29, 2022 #1 Share Posted June 29, 2022 I wish I could talk to someone before being on hold for 2+ hours and then being disconnected. 😪sad Link to comment Share on other sites More sharing options...
klfrodo Posted June 29, 2022 #2 Share Posted June 29, 2022 Have you reached out on Twitter. Some companies have a great social media customer service presence. Link to comment Share on other sites More sharing options...
ksadonnab Posted June 29, 2022 Author #3 Share Posted June 29, 2022 No I haven't. Also don't have twitter. But thank you Link to comment Share on other sites More sharing options...
Biker19 Posted June 29, 2022 #4 Share Posted June 29, 2022 2 hours ago, ksadonnab said: No I haven't. Also don't have twitter. But thank you Facebook might also work. Link to comment Share on other sites More sharing options...
Rare LindaD22 Posted June 29, 2022 #5 Share Posted June 29, 2022 7 hours ago, ksadonnab said: I wish I could talk to someone before being on hold for 2+ hours and then being disconnected. 😪sad Use the callback option. You keep your place in the queue and get a call from customer service when it’s your turn. Much less stressful than waiting on hold the whole time! 1 Link to comment Share on other sites More sharing options...
Surfguyxxx Posted June 29, 2022 #6 Share Posted June 29, 2022 27 minutes ago, LindaD22 said: Use the callback option. You keep your place in the queue and get a call from customer service when it’s your turn. Much less stressful than waiting on hold the whole time! I've used this a few times and it does work. Not ideal, but it works. 1 Link to comment Share on other sites More sharing options...
GEORGIEGIRL Posted June 29, 2022 #7 Share Posted June 29, 2022 That was your first mistake. You called "Customer Service". You should have called "Customer NO SERVICE". You would have been less "Sad" and would have gotten what you expected.. 🤪 1 Link to comment Share on other sites More sharing options...
Jerseygirl1416 Posted June 29, 2022 #8 Share Posted June 29, 2022 I call the C&A number when they first open and typically never have a long hold time. 1 Link to comment Share on other sites More sharing options...
matj2000 Posted June 29, 2022 #9 Share Posted June 29, 2022 Reason 133 not to book directly with RCCL 1 Link to comment Share on other sites More sharing options...
Marie51 Posted June 29, 2022 #10 Share Posted June 29, 2022 Yesterday I called and only had a 20 minute wait which wasn’t too bad at all. Link to comment Share on other sites More sharing options...
fpcruiser Posted June 29, 2022 #11 Share Posted June 29, 2022 10 hours ago, Jerseygirl1416 said: I call the C&A number when they first open and typically never have a long hold time. I did this and was connected within 30 seconds. 1 Link to comment Share on other sites More sharing options...
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