PurpleTraveller Posted July 1, 2022 Author #26 Share Posted July 1, 2022 Just wanted to update everyone who has been so kind and helpful. I just received a reply to one of the many emails I have sent in the last few days apologizing for the delay in responding to me and they will process the cancellation of our reservation and the refund will take 30 - 45 days. It doesn't excuse the appalling lack of assistance but it is definitely a relief to have some contact and a refund on the way. Thanks to everyone for your comments and advice. 😊 15 Link to comment Share on other sites More sharing options...
ocean sounds Posted July 1, 2022 #27 Share Posted July 1, 2022 Best wishes that you and you husband recover soon. 1 Link to comment Share on other sites More sharing options...
kitkat343 Posted July 1, 2022 #28 Share Posted July 1, 2022 So glad you are getting your refund, and I hope you remain asymptomatic and that you will have some time to explore Barcelona after you clear quarantine before you fly home. 1 Link to comment Share on other sites More sharing options...
What We Found Travelling Posted July 2, 2022 #29 Share Posted July 2, 2022 Let us know how you go with your refund. Cheers 🍻 1 Link to comment Share on other sites More sharing options...
Rare broberts Posted July 2, 2022 #30 Share Posted July 2, 2022 Did you take a second test in case the first was a false positive? Link to comment Share on other sites More sharing options...
PurpleTraveller Posted July 2, 2022 Author #31 Share Posted July 2, 2022 1 hour ago, broberts said: Did you take a second test in case the first was a false positive? We probably should have but I think we were in such shock we didn't even think to. We were so busy trying to contact Royal Caribbean that took all of our attention. We have now tested negative but I feel that we may have been positive five days ago because I'm sure we'd been exposed somewhere with all the coughing and sneezing here in Spain with almost no mask wearing, even though we have been wearing our masks. 1 Link to comment Share on other sites More sharing options...
Wagtail Posted July 2, 2022 #32 Share Posted July 2, 2022 I am so sorry you have had to go through this ordeal it is so unfair. Hoping now you can relax and enjoy the rest of your time in Barcelona now being negative and feeling ok. Horrible what has happened to you. Wishing you all the best for the rest of your duration in Barcelona and a safe journey home when you return home to Australia. 1 Link to comment Share on other sites More sharing options...
gluecksbaer Posted July 2, 2022 #33 Share Posted July 2, 2022 6 hours ago, broberts said: Did you take a second test in case the first was a false positive? Both of them both having a false positive is extremely unlikely. 1 Link to comment Share on other sites More sharing options...
Rare broberts Posted July 2, 2022 #34 Share Posted July 2, 2022 Just now, gluecksbaer said: Both of them both having a false positive is extremely unlikely. Agreed, but given the the situation the small cost strikes me as justified. Link to comment Share on other sites More sharing options...
PurpleTraveller Posted July 18, 2022 Author #35 Share Posted July 18, 2022 Hi, Just wanted to update those of you who were so helpful when I was initially in this situation. I received a full refund of my cruise fare and shore excursions to my credit card on July 6. The refund actually came through before we got back to Australia. I find this amazing considering the lack of assistance at the time and that I was told the refund would take 30 - 45 days. Well done to Royal Caribbean admin in Australia on getting my refund done as soon as they responded to my email. They have restored my faith in Royal Caribbean. Thanks to everyone. 😊 10 Link to comment Share on other sites More sharing options...
Ocean Boy Posted July 18, 2022 #36 Share Posted July 18, 2022 57 minutes ago, PurpleTraveller said: Hi, Just wanted to update those of you who were so helpful when I was initially in this situation. I received a full refund of my cruise fare and shore excursions to my credit card on July 6. The refund actually came through before we got back to Australia. I find this amazing considering the lack of assistance at the time and that I was told the refund would take 30 - 45 days. Well done to Royal Caribbean admin in Australia on getting my refund done as soon as they responded to my email. They have restored my faith in Royal Caribbean. Thanks to everyone. 😊 That is good to hear. However, I still think it is lame how you were totally out there on your own when you really needed to talk to someone. 1 Link to comment Share on other sites More sharing options...
Missusdubbya Posted July 18, 2022 #37 Share Posted July 18, 2022 1 hour ago, PurpleTraveller said: Hi, Just wanted to update those of you who were so helpful when I was initially in this situation. I received a full refund of my cruise fare and shore excursions to my credit card on July 6. The refund actually came through before we got back to Australia. I find this amazing considering the lack of assistance at the time and that I was told the refund would take 30 - 45 days. Well done to Royal Caribbean admin in Australia on getting my refund done as soon as they responded to my email. They have restored my faith in Royal Caribbean. Thanks to everyone. 😊 this is excellent, thanks for the update 2 Link to comment Share on other sites More sharing options...
PurpleTraveller Posted July 18, 2022 Author #38 Share Posted July 18, 2022 3 hours ago, Ocean Boy said: That is good to hear. However, I still think it is lame how you were totally out there on your own when you really needed to talk to someone. Thank you. I am very pleased to get our refund but will be contacting Royal Caribbean to follow up on the lack of assistance that we didn't receive. 1 Link to comment Share on other sites More sharing options...
PurpleTraveller Posted July 18, 2022 Author #39 Share Posted July 18, 2022 2 hours ago, Missusdubbya said: this is excellent, thanks for the update Thank you. I was very surprised but very pleased to get our refund so quickly. Link to comment Share on other sites More sharing options...
Chiliburn Posted July 18, 2022 #40 Share Posted July 18, 2022 2 hours ago, PurpleTraveller said: Thank you. I was very surprised but very pleased to get our refund so quickly. What email did you use ? Sydney or Miami? Link to comment Share on other sites More sharing options...
PurpleTraveller Posted July 18, 2022 Author #41 Share Posted July 18, 2022 1 hour ago, Chiliburn said: What email did you use ? Sydney or Miami? I used one for Sydney. Apparently only someone in Australia could help me because I booked in Australia. 1 Link to comment Share on other sites More sharing options...
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