gunnywife Posted August 3, 2022 #1 Share Posted August 3, 2022 Over the years I've always dealt with a TA, but the one I had just recently retired. So I thought I would try a Princess Vacation Planner. Princess assigned one to me, he sent me a text introducing himself and I called him about a cruise for 3 cabins. He indicated he would need more info about the trip (which I understand). And he would prefer it to be sent by e-mail rather than a phone call. So I sent him an e-mail with all the pertinent information and stating if he need more information to let me know and then provide me with prices. This e-mail was sent 24 hours ago and I still haven't heard a word from him. Am I being unreasonable to expect some sort of answer from him? Isn't one full day enough time for him to respond? Link to comment Share on other sites More sharing options...
memoak Posted August 3, 2022 #2 Share Posted August 3, 2022 They are all different we love ours and she usually gets back to us within 24 hours or less Link to comment Share on other sites More sharing options...
voljeep Posted August 3, 2022 #3 Share Posted August 3, 2022 I sent my CVP an email about the cost to 'upgrade' from PLUS to Premier ( the answer was $270 for a 5 day cruise, so $27 pp per day...didn't take it, yet) she replied in 30 minutes. Now it's usually the next business day - an east/west coast thingy Link to comment Share on other sites More sharing options...
JF - retired RRT Posted August 3, 2022 #4 Share Posted August 3, 2022 I'd give it one (maybe 2) more days. If no answer in that time frame, get a different one. Link to comment Share on other sites More sharing options...
Sunwanabe Posted August 3, 2022 #5 Share Posted August 3, 2022 Only issue I have with previously used PVP is that I wouldn't get a response over a weekend, where our TA would be available 7 days a week. Link to comment Share on other sites More sharing options...
Rare Lady Arwen Posted August 3, 2022 #6 Share Posted August 3, 2022 Our CVP, as they are now named, is fabulous. Always accommodating and always available, unless weekends. I just leave a VM message and she takes care of it. On weekends or holidays I just put a hold on what cruise I want or the change of fare or change of cabin. So easy. I’ve been let down by so many TAs, I just gave up on them. Perhaps I’m missing some OBC or a bottle of wine or even a lower fare, but whatever. My CVP is worth her weight in gold 4 Link to comment Share on other sites More sharing options...
JF - retired RRT Posted August 3, 2022 #7 Share Posted August 3, 2022 34 minutes ago, Lady Arwen said: Our CVP, as they are now named, is fabulous. Always accommodating and always available, unless weekends. I just leave a VM message and she takes care of it. On weekends or holidays I just put a hold on what cruise I want or the change of fare or change of cabin. So easy. I’ve been let down by so many TAs, I just gave up on them. Perhaps I’m missing some OBC or a bottle of wine or even a lower fare, but whatever. My CVP is worth her weight in gold That's what I miss. I'm always on the lookout to save $$. DH says that I'll push you out of the way to pick up a penny on the sidewalk. Don't think I'd actually push... 1 2 Link to comment Share on other sites More sharing options...
boone2 Posted August 3, 2022 #8 Share Posted August 3, 2022 Our CVP is useless, first time I’ve used one. I sent her a question pertaining to our upcoming transpacific cruise on Memorial Day weekend. Still waiting for an answer (can’t remember what the question was now but I obviously sorted it). Another time it took 2 emails an 3 voice mails and then calling as soon as the office opened before I got any response. Won’t use one again Link to comment Share on other sites More sharing options...
Marauder Posted August 3, 2022 #9 Share Posted August 3, 2022 42 minutes ago, Lady Arwen said: Our CVP, as they are now named, is fabulous. Always accommodating and always available, unless weekends. I just leave a VM message and she takes care of it. On weekends or holidays I just put a hold on what cruise I want or the change of fare or change of cabin. So easy. I’ve been let down by so many TAs, I just gave up on them. Perhaps I’m missing some OBC or a bottle of wine or even a lower fare, but whatever. My CVP is worth her weight in gold This is where I'm at too. The minimal OBC that I've gotten from TA's in the past is not worth it to me. I usually email my CVP and I've never had to wait more than 15 minutes for a response 1 1 Link to comment Share on other sites More sharing options...
gunnywife Posted August 3, 2022 Author #10 Share Posted August 3, 2022 Obviously some are good and some not so good. Guess I got a not so good one. I sent another e-mail to him awhile ago asking what the hold up was and still no answer. Maybe I'm too impatient but I'm tired of waiting. And I sure don't want to see the prices go up on 3 cabins that I'm paying for. I just want to take my son and his wife and daughter and her husband on this trip and be able to see them having a good time cruising. Link to comment Share on other sites More sharing options...
Steelers36 Posted August 3, 2022 #11 Share Posted August 3, 2022 3 hours ago, voljeep said: I sent my CVP an email about the cost to 'upgrade' from PLUS to Premier ( the answer was $270 for a 5 day cruise, so $27 pp per day...didn't take it, yet) she replied in 30 minutes. Now it's usually the next business day - an east/west coast thingy Seems odd to exceed $25/pp/day. Link to comment Share on other sites More sharing options...
Steelers36 Posted August 3, 2022 #12 Share Posted August 3, 2022 (edited) 7 minutes ago, gunnywife said: Obviously some are good and some not so good. Guess I got a not so good one. I sent another e-mail to him awhile ago asking what the hold up was and still no answer. Maybe I'm too impatient but I'm tired of waiting. And I sure don't want to see the prices go up on 3 cabins that I'm paying for. I just want to take my son and his wife and daughter and her husband on this trip and be able to see them having a good time cruising. Call in to the CVP line and ask for someone else. This guy is a loser for sure. ETA: In the meantime, if you intend to book direct with Princess, do yourself a favor and book those cabins on Princess.com and put on a Courtesy Hold for 3 days. Edited August 3, 2022 by Steelers36 1 Link to comment Share on other sites More sharing options...
gunnywife Posted August 4, 2022 Author #13 Share Posted August 4, 2022 I owe him a BIG apology. He call me this evening with all the information I needed. He was as nice as he could be. VERY helpful. I feel terrible for being so impatient. He did a lot of work and all is well. He is definitely one of the good ones. 4 Link to comment Share on other sites More sharing options...
Rare Coral Posted August 4, 2022 #14 Share Posted August 4, 2022 23 minutes ago, gunnywife said: I owe him a BIG apology. He call me this evening with all the information I needed. He was as nice as he could be. VERY helpful. I feel terrible for being so impatient. He did a lot of work and all is well. He is definitely one of the good ones. Glad he got back to you. Remember people can be sick, have a doctor's visit or maybe even a funeral. Life can often interfere. Link to comment Share on other sites More sharing options...
voljeep Posted August 4, 2022 #15 Share Posted August 4, 2022 15 hours ago, Steelers36 said: Seems odd to exceed $25/pp/day. we booked under PLUS almost a year ago now current pricing (not our price) - 5 day Base - 631 PLUS - 881 Premier - 1066 Link to comment Share on other sites More sharing options...
Steelers36 Posted August 5, 2022 #16 Share Posted August 5, 2022 10 hours ago, voljeep said: we booked under PLUS almost a year ago now current pricing (not our price) - 5 day Base - 631 PLUS - 881 Premier - 1066 Interesting. The Plus is $250 above Standard/Base - which is as expected. But the Premier is $185 over Plus which is more than one would expect (+$125 is what I would expect). Link to comment Share on other sites More sharing options...
dreaminofcruisin Posted August 5, 2022 #17 Share Posted August 5, 2022 11 hours ago, voljeep said: we booked under PLUS almost a year ago now current pricing (not our price) - 5 day Base - 631 PLUS - 881 Premier - 1066 Are you past final payment? Some reports showed when there was just the Plus package that it went up in price after final payment. Link to comment Share on other sites More sharing options...
voljeep Posted August 5, 2022 #18 Share Posted August 5, 2022 12 hours ago, dreaminofcruisin said: Are you past final payment? Some reports showed when there was just the Plus package that it went up in price after final payment. Final payment is due mid-September - about 35 days out now Link to comment Share on other sites More sharing options...
Rare Murray's Pop Posted August 7, 2022 #19 Share Posted August 7, 2022 Interesting thread. Years ago we had a PVP (now CVP I guess) with Princess. He was great but is no longer there. We have been doing all ourselves since then. About a week ago I sent in a request for a new CVP to contact me (via the on-line request form). Have not heard anything so far. Is this the current state of Princess customer service? Link to comment Share on other sites More sharing options...
Steelers36 Posted August 7, 2022 #20 Share Posted August 7, 2022 42 minutes ago, Murray's Pop said: Interesting thread. Years ago we had a PVP (now CVP I guess) with Princess. He was great but is no longer there. We have been doing all ourselves since then. About a week ago I sent in a request for a new CVP to contact me (via the on-line request form). Have not heard anything so far. Is this the current state of Princess customer service? If you're doing it yourself, do yourself a favor and find a good discounting TA. Link to comment Share on other sites More sharing options...
Rare Murray's Pop Posted August 7, 2022 #21 Share Posted August 7, 2022 2 hours ago, Steelers36 said: If you're doing it yourself, do yourself a favor and find a good discounting TA. Thanks, but not new to cruising. Have been doing this now for about 20 years and have used pretty much all variables. What I have found is that most of the "discounting" TA's provide very little in service other than a typically minor discount on the cruise fare. My main reason for trying the Princess Cruise Planner again was more for the convenience of not having to do everything myself. 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted August 7, 2022 #22 Share Posted August 7, 2022 5 minutes ago, Murray's Pop said: Thanks, but not new to cruising. Have been doing this now for about 20 years and have used pretty much all variables. What I have found is that most of the "discounting" TA's provide very little in service other than a typically minor discount on the cruise fare. My main reason for trying the Princess Cruise Planner again was more for the convenience of not having to do everything myself. Gotcha, but you are not finding the right TA's. Took me a couple of tries, but been great since then. Link to comment Share on other sites More sharing options...
Rare Murray's Pop Posted August 7, 2022 #23 Share Posted August 7, 2022 1 hour ago, Steelers36 said: Gotcha, but you are not finding the right TA's. Took me a couple of tries, but been great since then. 👍 Link to comment Share on other sites More sharing options...
Rare Ombud Posted August 7, 2022 #24 Share Posted August 7, 2022 4 hours ago, Murray's Pop said: Interesting thread. Years ago we had a PVP (now CVP I guess) with Princess. He was great but is no longer there. We have been doing all ourselves since then. About a week ago I sent in a request for a new CVP to contact me (via the on-line request form). Have not heard anything so far. Is this the current state of Princess customer service? To request a new CVP call #1-800-901-1172 Be specific (prefer morning hours or afternoon, need a rapid response or at least acknowledgement, email or phone). If 1st assignment doesn't fit, change IMMEDIATELY. Especially if 1 of the requirements is to acknowledge email .... that's just an auto response. (Fired one never responded) Link to comment Share on other sites More sharing options...
Rare Murray's Pop Posted August 11, 2022 #25 Share Posted August 11, 2022 On 8/7/2022 at 9:56 AM, Murray's Pop said: Interesting thread. Years ago we had a PVP (now CVP I guess) with Princess. He was great but is no longer there. We have been doing all ourselves since then. About a week ago I sent in a request for a new CVP to contact me (via the on-line request form). Have not heard anything so far. Is this the current state of Princess customer service? Just an update... Still have not received a response from Princess so I sent in another request. No, I do not plan on calling them. This is now becoming an experiment to see how long it will take to get a response. Link to comment Share on other sites More sharing options...
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