KAKcruiser Posted August 19, 2022 #26 Share Posted August 19, 2022 I tried to add the crew appreciation promo to my existing booking and was told it was for new bookings only. I even called again and was told the same thing. 2 Link to comment Share on other sites More sharing options...
sohoda Posted August 19, 2022 #27 Share Posted August 19, 2022 Two questions for the Holland America experts: If I purchase The Have It All package and I change my mind, can I remove it and get a refund? If I keep the package and purchase a drink over $11 on the ship, do I pay the difference (plus gratuity) or do I pay for the entire price of the drink? Many thanks in advance. Link to comment Share on other sites More sharing options...
GrammieK Posted August 19, 2022 #28 Share Posted August 19, 2022 If your drink cost is over the stated limit, you are charged the full price for the drink plus the gratuity. Link to comment Share on other sites More sharing options...
-The-True-North- Posted August 19, 2022 Author #29 Share Posted August 19, 2022 1 hour ago, sohoda said: Question for the Holland America experts: If I purchase The Have It All package and I change my mind, can I remove it and get a refund? Id like to know this too. I know the trip is no refunds, but HIA is an add on . Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted August 19, 2022 #30 Share Posted August 19, 2022 9 hours ago, -The-True-North- said: Probably. But this constantly changing program is annoying. Have it all, have it mostly, have it all plus. It's irritating, specially when just booked Welcome to Holland america. The things that I’ve heard from them lately make me shake my head. Treat long time customer like this. Way to treat people. Please don’t punish the crew by removing the tips. They won’t be able to keep the cash you give them. 2 Link to comment Share on other sites More sharing options...
PACD_JG Posted August 19, 2022 #31 Share Posted August 19, 2022 11 hours ago, -The-True-North- said: PCC got back to me. Said sorry, but can't be added. So even though it's the same price, I don't get it, even though it's part of Have it All. HAL is really messing this up by having like 100 different versions of this program. I will just have them removed on ship and pay cash tops then. This just proves to me that these are going to HAL and not the employee. Nobody wants to pay more than the other guy, but here's what helps ease my mind... When you book airfare - the price you pay is the price you pay. No turning back. I feel a little bad for cruise ship TA's for having to field thousands of calls from folks who recheck their fares every day while airline TA's have their feet kicked up. Regarding tips...yeah, don't be that guy. Link to comment Share on other sites More sharing options...
-The-True-North- Posted August 19, 2022 Author #32 Share Posted August 19, 2022 9 minutes ago, PACD_JG said: Nobody wants to pay more than the other guy, but here's what helps ease my mind... When you book airfare - the price you pay is the price you pay. No turning back. I feel a little bad for cruise ship TA's for having to field thousands of calls from folks who recheck their fares every day while airline TA's have their feet kicked up. Regarding tips...yeah, don't be that guy. The problem isn't with the cruise price tho. That will fluctuate just like airfare. My frustration results from the have it all program changing multiple time. This package should be universally the same, and if HAL want to add other incentives on top, hey great. But they shouldn't be changing or adding/subtracting from the base package. Which for the most part, it looks like it is, but then they keep throwing Grats in and out of it. However, they have in my opinion marketed it correctly a few times where they addressed it as include Have it all, AND Grats.... Not have it all now includes Grats. Either way, frustration got to me. Apologies for the rant. 1 Link to comment Share on other sites More sharing options...
sofietucker Posted August 19, 2022 #33 Share Posted August 19, 2022 On 8/4/2022 at 5:41 PM, NCTribeFan said: (snip) I also thought that you got 3 specialty dinners on longer sailings, but I just added it to the Rotterdam TA for next April (16 nights) and it only includes 2 dinners. Oh well. I still think it's a pretty good deal. Our TA always gives us free dinners--the longer the cruise, the more dinners, lol... Link to comment Share on other sites More sharing options...
KroozNut Posted August 19, 2022 #34 Share Posted August 19, 2022 I didn't have the CA in my original booking with HIA, and when I saw that CA was offered later with a new HIA promo for my same sailing, I called HAL and they added it to my booking right away, no problem. 🙂 Link to comment Share on other sites More sharing options...
-The-True-North- Posted August 19, 2022 Author #35 Share Posted August 19, 2022 1 hour ago, KroozNut said: I didn't have the CA in my original booking with HIA, and when I saw that CA was offered later with a new HIA promo for my same sailing, I called HAL and they added it to my booking right away, no problem. 🙂 When's that cruise for tho? You are probably before final payment? Correct? Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted August 19, 2022 #36 Share Posted August 19, 2022 4 hours ago, -The-True-North- said: The problem isn't with the cruise price tho. That will fluctuate just like airfare. My frustration results from the have it all program changing multiple time. This package should be universally the same, and if HAL want to add other incentives on top, hey great. But they shouldn't be changing or adding/subtracting from the base package. Which for the most part, it looks like it is, but then they keep throwing Grats in and out of it. However, they have in my opinion marketed it correctly a few times where they addressed it as include Have it all, AND Grats.... Not have it all now includes Grats. Either way, frustration got to me. Apologies for the rant. Here is the theory about not having the grats in the HIA package generally. Hal "claims" people prefer the shorex. Maybe 2% do but I'm willing to bet most people would prefer the grats. I think the only people they asked is their other executive colleagues at hal. 3 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted August 19, 2022 #37 Share Posted August 19, 2022 30 minutes ago, -The-True-North- said: When's that cruise for tho? You are probably before final payment? Correct? You can bet that's the case. I don't know why some think that is the same. Lets compare apples to apples Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted August 19, 2022 #38 Share Posted August 19, 2022 5 hours ago, -The-True-North- said: and if HAL want to add other incentives on top, hey great But isn't that what they have just done? Added another incentive on top.......Crew Appreciation. 1 Link to comment Share on other sites More sharing options...
crystalspin Posted August 19, 2022 #39 Share Posted August 19, 2022 23 minutes ago, VMax1700 said: But isn't that what they have just done? Added another incentive on top.......Crew Appreciation. Yes, there are actually FOUR temporary perks for new bookings under Best Value. The "normal" HIA are the ones not marked LIMITED TIME. The Crew Appreciation has disappeared from Best Price today, at least for the trial Alaska cruise I took the screen shot of. Link to comment Share on other sites More sharing options...
KroozNut Posted August 19, 2022 #40 Share Posted August 19, 2022 1 hour ago, -The-True-North- said: When's that cruise for tho? March 2023 1 hour ago, -The-True-North- said: You are probably before final payment? Correct? Yes Link to comment Share on other sites More sharing options...
crystalspin Posted August 19, 2022 #41 Share Posted August 19, 2022 FIVE (I can't count). But "low price guarantee" is just refundable deposit and easy refaring before final payment date, I think. Link to comment Share on other sites More sharing options...
Wakepatrol Posted August 19, 2022 #42 Share Posted August 19, 2022 4 hours ago, Florida_gal_50 said: Here is the theory about not having the grats in the HIA package generally. Hal "claims" people prefer the shorex. Maybe 2% do but I'm willing to bet most people would prefer the grats. I think the only people they asked is their other executive colleagues at hal. Yes- But if the tips are included the cheapskates don’t need to stand in line and plead their case to have them removed 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted August 20, 2022 #43 Share Posted August 20, 2022 4 hours ago, crystalspin said: FIVE (I can't count). But "low price guarantee" is just refundable deposit and easy refaring before final payment date, I think. Yeah I’m guessing you are likely right because I’ve rarely seen a low fare coming out of the gate. I’m not speaking of exotic or one off cruises. Those are different. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted August 20, 2022 #44 Share Posted August 20, 2022 56 minutes ago, Wakepatrol said: Yes- But if the tips are included the cheapskates don’t need to stand in line and plead their case to have them removed Exactly, so that should be more incentive to include them. Now they aren’t cheap 🙄😛, they just want to reward “their” people 😉. I’m guess their people are paid a lot less than the grats. Link to comment Share on other sites More sharing options...
Wakepatrol Posted August 20, 2022 #45 Share Posted August 20, 2022 9 minutes ago, Florida_gal_50 said: Exactly, so that should be more incentive to include them. Now they aren’t cheap 🙄😛, they just want to reward “their” people 😉. I’m guess their people are paid a lot less than the grats. They want to see their waiter smile when they hand him that crisp $10 bill, for waiting on them for a week😂 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted August 20, 2022 #46 Share Posted August 20, 2022 (edited) 5 minutes ago, Wakepatrol said: They want to see their waiter smile when they hand him that crisp $10 bill, for waiting on them for a week😂 Never have truer words been spoken 😛. Maybe even a nice crisp Canadian $10, even better 😂. Edited August 20, 2022 by Florida_gal_50 Link to comment Share on other sites More sharing options...
KroozNut Posted August 20, 2022 #47 Share Posted August 20, 2022 9 minutes ago, Florida_gal_50 said: Never have truer words been spoken 😛. Maybe even a nice crisp Canadian $10, even better 😂. Wait... what is the current exchange rate? 🤔 Link to comment Share on other sites More sharing options...
Rare Guardsy Posted August 20, 2022 #48 Share Posted August 20, 2022 We just booked a 14-day Canada/East Coast cruise today, added HIA and got a bonus of having the gratuities covered for no additional cost. And we got upgraded from inside to a large ocean view cabin. Double bonus!!! 2 Link to comment Share on other sites More sharing options...
melehundele Posted August 20, 2022 #49 Share Posted August 20, 2022 (edited) I am not sure this is even the HIA anyone is talking about here, as there seem to be several, but I just thought I'd mention as a data point a few days ago I saw HIA pop back up as an available option on for my casino discounted fare (not free) cruise in February. This time, a flat $50 a day includes the usually 18% that gets tacked on beverages and dining. I just added it to my booking and get the signature beverage package, WiFi, $100 shorex, and one specialty dinner. I considered this a great deal! Also, the website says gift cards not accepted but by calling reservations I was able to use my AARP cards. Hope that might help someone. Crew appreciation not an option but I'd already prepaid that anywho. Edited August 20, 2022 by melehundele 1 Link to comment Share on other sites More sharing options...
canadianbear Posted August 20, 2022 #50 Share Posted August 20, 2022 We just booked a cruise today for 2024 and I didn’t expect the crew appreciation to be included but it was-pleasant surprise. Link to comment Share on other sites More sharing options...
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